Lobby sitting area

Reviews of Quinta del Rey Hotel

4 out of 5
Quinta del Rey Hotel
Paseo Tollocan Ote. #500, San Jerónimo Chicahualco, Toluca, MEX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 190 out of 279 reviews" "
Rating 8 - Good. 73 out of 279 reviews" "
Rating 6 - Okay. 5 out of 279 reviews" "
Rating 4 - Poor. 6 out of 279 reviews" "
Rating 2 - Terrible. 5 out of 279 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Louis

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice decors.
Response from Management on Jan 15, 2024
We're thrilled to hear that your stay was so enjoyable. We appreciate your kind words and hope that the memory of your visit stays with you. We look forward to welcoming you back soon!

10/10 Excellent

Arturo

Liked: Property conditions & facilities
Everything was really nice and quite
Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Thank you very much for taking the time to share your positive opinion. We're pleased to know that our team succeeded in making your stay memorable. We always strive to exceed our guests' expectations and look forward to seeing you again soon!

10/10 Excellent

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, i would recommend this for anyone going to Toluca or Santa Fe either for work or pleasure, I have stayed in a lot of hotels in Toluca, this is by far the best
Stayed 2 nights in Jun 2023
Response from Gerencia Quinta del Rey on Jun 19, 2023
Thank you very much for your kind comment! We're glad to know that your stay at our establishment was so pleasant. Our main goal is to provide our guests with an unforgettable experience, and we're pleased to hear that we achieved that with you.

10/10 Excellent

SIDDAHARTHA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fairytale gardens! Incredibly well manicured gardens make one feel the property is in its own planet. Greats attention to detail and decore compares to Neuschwanstein castle during its 19th century grandeur. The hotel is a destination in itself! I’ll travel back to Mexico just to stay in this peaceful setting… staff is the best I’ve dealt with in a long time; ego was extremely happy with the service.
Stayed 3 nights in May 2023
Response from Management on Jun 1, 2023
We are delighted to hear that you had a positive experience during your stay. Our team works hard to ensure that our guests have a comfortable and enjoyable time, and it's rewarding to receive such kind feedback. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny
The hotel is absolutely beautiful and worth every single penny. The food at the bar/restaurant is outstanding and there are various beautiful gardens to sit and relax at.
Stayed 1 night in May 2023
Response from Gerencia on May 30, 2023
Thank you very much for your kind comment! We're glad to know that your stay at our establishment was so pleasant. Our main goal is to provide our guests with an unforgettable experience, and we're pleased to hear that we achieved that with you.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, magical place in the middle of an industrial area. Like a little oasis in the middle of a busy city
Stayed 4 nights in Feb 2023
Response from Management on Feb 14, 2023
Thank you for your kind words! We're thrilled you enjoyed your stay with us. Our team strives to provide excellent service, and we hope to see you again soon!

10/10 Excellent

Romualdo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, excelente hotel y el servicio de primera.
Stayed 2 nights in Sep 2022
Response from Frontdesk on Sep 26, 2022
Gracias por elegirnos como su opción de hospedaje. Estamos para servirles.

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the place, beautiful gardens, lovely rooms, the only thing I didn’t like is that they told me the pool opened at 11am, when I went by the pool, it was open at 7am 🙁 didn’t get a chance to enjoy it!!
Stayed 1 night in Jul 2022
Response from Frontdesk on Jul 19, 2022
Muchas gracias por sus comentarios. Estamos para servirle

10/10 Excellent

Jessi, Kissimmee

Traveled with partner
Elena and her staff very nice
Stayed 1 night in Mar 2022
Response from Frontdesk on Apr 6, 2022
Thank you for your visit.

10/10 Excellent

Rebecca, woodburn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quinta del Rey is a beautiful, comfortable hotel. The staff is very helpful and professional. This is one of the best hotels I have stayed in the world.
Stayed 5 nights in Mar 2022
Response from ADMIN on Mar 14, 2022
Thank you so much for your review, it helps us, to keep improving our service. Hope to see you back soon.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, great service and super clean room Looking to go back in the future
Stayed 3 nights in Dec 2021
Response from Frontdesk on Feb 5, 2022
Thank you very much for your comments, hope to see you soon.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit
The place was great. There are many areas to enjoy and the service was exceptional. The room was very clean and decoration was very nice.
Stayed 2 nights in Nov 2021
Response from Frontdesk on Nov 25, 2021
Muchas gracias por sus amables comentarios, nos complace saber que disfruto de su estancia, seguimos a sus ordenes.

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel para descanso
muy limpio, buen precio, excelente servicio, todo bien!!!
Stayed 1 night in Nov 2021
Response from Frontdesk on Nov 16, 2021
Muy buen día, gracias por compartir su opinión con nosotros nos incentiva a seguir mejorando. Estamos para servirle.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Frontdesk on Nov 8, 2021
Agradecemos haber tomado tiempo para valorarnos, deseamos poder atenderle en un futuro.

8/10 Good

OLIVIA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lugar muy bonito, áreas verdes lindas y cuidadas, en general el personal es muy amable. Lo que no me gustó nada fue el servicio de restaurante: es muy lento el servicio, caro y no es rico.
Stayed 1 night in Oct 2021
Response from Frontdesk on Oct 6, 2021
Estimada Olivia, gracias por tus comentarios sinceros, estamos ya trabajando en estas debilidades que nos comentas, para que en tu próxima visita no exista ningún inconveniente. Gracias

8/10 Good

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Great hotel, very clean and nice.
Stayed 1 night in Sep 2021
Response from Frontdesk on Sep 6, 2021
¡Hola, ! Gracias por estar con nosotros. Espero que nos sigas apoyando. Saludos

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous.
Stayed 1 night in Jun 2021
Response from ADMIN on Jul 13, 2021
Gracias por escoger Quinta del Rey, esperamos que la estancia sea de tu agrado. Nos encantaría si pudieras calificar Quinta del Rey en Hotels.com y ayudar a millones de viajeros en el mundo a encontrar nuestro hotel cuando se acerca su viaje. Estamos comprometidos a crear estancias de calidad y nos encantaría escuchar qué fue lo que disfrutaste en tu estancia para que podamos mejorar nuestro servicio al huésped. ¡Muchas gracias y esperamos verte muy pronto!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!!!
Amazing hotel! Super clean, Beautiful and huge rooms.
Stayed 1 night in May 2021
Response from Barbara on Jun 1, 2021
Thank you for rating us with such awesome words, Michael! We will strive to keep up with your expectations every time. Regards, Barbara

10/10 Excellent

Andy

Stayed 1 night in Apr 2021
Response from Cheshta on May 30, 2021
Thanks for the positive rating, Andy! Hope to welcome you again soon. Regards, Jacob

8/10 Good

Alain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Cheshta on May 30, 2021
Hi, Alain! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jacob

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent,room are clean all time,really nice..
Stayed 2 nights in Apr 2021
Response from Barbara on Jun 1, 2021
Hi, Isaias! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Excellent overall. However did have trouble sleeping as had really noisy children neighbors, or sounded like there was construction. Felt safe. Ordered ubereats though restaurant was now open
Stayed 2 nights in Mar 2021
Response from None on Apr 9, 2021
Thank you for rating us positively, ! It?s so disheartening to see our respected guest unsatisfied with our facilities. We have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Xavier !

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable en pareja.
Es un hotel bonito y comodo, agradable para ir con tu pareja.
Stayed 1 night in Mar 2021
Response from Cheshta on Jun 16, 2021
Gracias por el comentario positivo, Angel. Es un placer saber que le han gustado nuestros servicios. Espero volver a darle la bienvenida pronto. Saludos, Jacob

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2020
Response from Collection O Hotel Quinta del Rey on Oct 1, 2020
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020
Response from Collection O Hotel Quinta del Rey on Oct 1, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Slightly older interior but felt very clean. Alcohol dispensers at front desk and entrance to room areas. Maybe 1/3 occupied at most as estimated by number of cars parked in lot. Spa and pool and Rec area closed. No food for room service but did do Uber Eats. food available in morning until 5 pm in hotel restaurant which had indoor and outdoor seating. Since not many ppl distancing wasn’t an issue. Was Overcharged for hertz car rental but that is another story in an otherwise flawless trip.
Stayed 2 nights in Aug 2020
Response from Collection O Hotel Quinta del Rey on Oct 1, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

10/10 Excellent

RUBEN RAMON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Collection O Hotel Quinta del Rey on Oct 1, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

10/10 Excellent

Alain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel. Only problem for me was the time the restaurant was open; I was out before open and back after close. The only time I was able to eat in restaurant I could not pay by credit card.
Stayed 3 nights in Aug 2020
Response from Collection O Hotel Quinta del Rey on Oct 1, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

8/10 Good

Alain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get good quality hotels at bargain price
Strange times with COVID in hotels. Not many people, clean and sanitary. Cheap price for quality of hotel during COVID.
Stayed 2 nights in Aug 2020
Response from Collection O Hotel Quinta del Rey on Oct 1, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

10/10 Excellent

OSCAR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Quinta Del Rey Hotel on Mar 31, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente. Itzel A.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Beautiful location. Very clean and the staff were very friendly and helpful. I will be back.
Stayed 2 nights in Mar 2020
Response from Quinta Del Rey Hotel on Mar 31, 2020
Hello, we appreciate your comments and your preference. We are pleased to know that you had a pleasant stay with us, we hope you will come back soon. Itzel A.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the facilities and service provided by the hotel. In addition, my vehicle was safe during my stay since it has surveillance. There was nothing that I would not like about this hotel.
Stayed 2 nights in Mar 2020
Response from Quinta Del Rey Hotel on Mar 31, 2020
Hello, we appreciate your comments and your preference. We are pleased to know that you had a pleasant stay with us, we hope you will come back soon. Regards! Itzel A.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Quinta Del Rey Hotel on Mar 13, 2020
Hola, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Quinta Del Rey Hotel on Mar 13, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back to this property. The scenery and the room was stunning. There was a bit of a language barrier, but staff did their best to help me with my questions in a professional manner.
Stayed 2 nights in Feb 2020
Response from Quinta Del Rey Hotel on Mar 13, 2020
Hello, we welcome your comments and your preference. We are pleased to know that you had a pleasant stay with us, we hope you come back soon. Regards!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The rooms were quiet. In the photos it looks like they have a hot tub, but it is just a small kiddie pool. The pool is heated which is nice. The check-in process at the hotel was great, though I got a whatsapp message in the morning asking me to confirm it within 2 hours saying my reservation would be canceled if I didn't. I was on an airplane, so I couldn't, but my reservation still worked. Would appreciate if they changed that process! Otherwise, it was a wonderful stay.
Stayed 2 nights in Feb 2020
Response from Quinta del Rey Hotel on Feb 18, 2020
We appreciate your visit and that you will take the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope you visit us again soon Greetings! Attended by Miguel Q.

10/10 Excellent

Traci

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No worries
Beautiful place
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

AnaisVenegas, Austin Tx us

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The best Upscale business Hotel in the entire area.
Stayed 2 nights in Mar 2019

10/10 Excellent

ALMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel Shower not good comfortable bed
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Whole property was crystal clear, peaceful/enjoyable environment. Good quality food. Staff courteous
Stayed 1 night in Nov 2018

6/10 Okay

Eugenia

Disliked: Staff & service, property conditions & facilities
Unplesant stay
We reserved the room because of the pool. But it was closed. The jaccuzzie was closed for the past three years the front desk informed us. Upon our check it the Hotel wanted to charge us additional fee for my 2 person. Which my reservation was for two people. Didnt make any sence to me
Stayed 1 night in Jun 2018

10/10 Excellent

wendy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel but NO Coffee in Room
Staff were very helpful. Buffet lunch was good.
Stayed 1 night in Feb 2018

10/10 Excellent

pablo, el paso texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent clean hotel Not noisy, excellent location
Stayed 2 nights in Feb 2018

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Ariel, Lake Forest, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay!
Beautiful. One of the nicest place I have ever stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice front desk people. Weird, hilarious decor. Nice book on Mexico in the room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort