Ratings based on 72 Verified Reviews

4.6 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Nice hotel, good price

Posted Mar 15, 2017
Nice hotel, close to Metepec center, Galerias Mall, etc. Very tranquil place to stay. The security is a little bit excessive and some of the hotel rules too, but better safe than sorry : -) The rooms are nice, confortable and clean, room service is fast. Good hair salon! In our next trip we will use it again!
5 out of 5
Recommended
for Couples
by A verified traveler from Mexico

Perfect for a couple in love

Posted Mar 8, 2017
Pros: Atmosphere is great. Many conference rooms are available.
Cons: Provide coonection with HDMI to the big screen
Location: Did not have time to visit Metepec. The center of town does look very original.
We could play music in the background from our iphone owing to the BlueTooth sound system.
4 out of 5
by Dayton

Good but expensive. The hotel was easy to find.

Posted Jan 25, 2017 on Hotels
This is a good hotel Strong on Customer Servoce. But very mercenary. We asked to have our mother stay with us the second two nights of our 3-night stay. They c harged us $35 for adding her to the room but refused to make up the hideabed for her without another $30 fee. So she slept on a bed with no sheets! The restaurant is good, but very expensive for local standards. Excellent service. Food is good. Overall we were treated very well by the staff. There is no free breakfast, but we received a ticket from Expedia which paid for one breakfast (no tip.)
5 out of 5
by David from Washington

Great hotel. Great price.

Posted Jul 25, 2016 on Hotels
A great hotel with a great price.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thanks alone, we hope see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Apr 5, 2016
Excelent service! Room and food was great. Costumer service.
Comment from Hotel Management
Oct 28, 2016 by Lic. Serna, Hotel Management
Thanks alone, we hope see you again soon
4 out of 5
by Kitzia from Austin

Slow service at front desk

Posted Sep 12, 2015 on Hotels
Take too long for check in
5 out of 5
by Maria from Austin, texas

amazingness

Posted Jun 19, 2015 on Hotels
Amazing service, manager was really niece. Definitely making this my go to hotel when traveling to this city.
5 out of 5
by A verified traveler

Nice!!!

Posted May 27, 2015 on Hotels
2nd time I stayed in this hotel I love the service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Worth the extra

Posted Sep 19, 2014
Pros: The friendly and helpful staff.
Staff was very friendly and helpful. Indoor pool is kept very warm. Not the cheapest hotel, but the staff went out of their way to make it a pleasant stay. It is definitely worth the extra over the other Toluca hotels I have stayed at (I travel there apx. 2x per year)
4 out of 5
by Humberto.

This traveler left a rating score only Posted Mar 17, 2014 on Hotels