Room, 1 King Bed, City View | Premium bedding, minibar, in-room safe, desk

Reviews of Four Points by Sheraton Jaipur, City Square

5 out of 5
Four Points by Sheraton Jaipur, City Square
City Square, Vasundhara Colony, Tonk Road, Jaipur, Rajasthan

Reviews

8.0

Very Good

Rating 10 - Excellent. 114 out of 272 reviews" "
Rating 8 - Good. 85 out of 272 reviews" "
Rating 6 - Okay. 37 out of 272 reviews" "
Rating 4 - Poor. 14 out of 272 reviews" "
Rating 2 - Terrible. 22 out of 272 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

8.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Hargurmail

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The people were top notch. Owners need to spend money and update the flooring and lighting. Also need to clean up the outside.
Stayed 3 nights in Feb 2024

6/10 Okay

Poongunran

Liked: Cleanliness
Overall it was ok. Had to wait for an hour to get lunch when we were the only party in the restaurant. The hotel otherwise is a typical 3 star property
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Divya

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at many Sheraton properties around the world. This one probably ranks at the bottom of my list. The property is extremely old. Requires renovation and maintenance. It is not worthy of a four star rating. I had many issues during my stay. The first room we were given had a cockroach. No hot water in the shower (barely luke warm). I stayed there during the winter, so not having hot water was an issue. The food service at the restaurant is extremely slow. Overall very subpar experience for the price. Not at all worth it.
Stayed 4 nights in Dec 2023

6/10 Okay

Navneet

Traveled with partner
Disliked: Property conditions & facilities
Food was good, but the hotel condition is not as showcased in the pictures. Very poorly maintained. Also airport pick up is a scam, they say 800Rs but end up charging you more than 1000Rs when the actual Uber rate is around 130Rs. Wouldn’t recommend the hotel for the price.
Stayed 3 nights in Dec 2023

10/10 Excellent

Neha

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Ravleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water didn't get that hot in the shower
Stayed 1 night in Oct 2023

10/10 Excellent

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Hrithik

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 5 star hotel ever!!!
Worst customer service ever. Initially when we came in staff refused to help assist with luggage. Then we were allocated a room where the air conditioning wasn't working. Then on the day of check-out at 9AM they call and ask when are you leaving the room. We asked the hotel can you please assist with a taxi as our driver cancelled totally ignored. Also they have a swimming pool, perhaps there's more piegons and their poop than human beings. I wonder how they're even a 5 star hotel. I highly recommend you don't stay at this hotel.
Stayed 2 nights in Sep 2023

6/10 Okay

Ramchander

Stayed 1 night in Aug 2023

8/10 Good

Dinesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Jungrezkhan, Milwaukee

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The air condition in the room was not working and then they changed our room to 7th floor which was very tough to communicate with the front desk since the phone was not working. I would not recommend anyone to stay at this hotel it’s just waste of money!
Stayed 2 nights in May 2023

8/10 Good

mirza

Stayed 2 nights in Mar 2023

2/10 Terrible

Mercy Megan

The property location is terrible. The spa should be better with better service. Shower floors need some cleaning. Most staff are nice apart from a guy at the front office . He’s dark and around 5.4 feet tall. He didn’t seem to be happy I was there. When I tried to book , he said it full booked. Yet the rooms were available on Expedia. I felt unsafe around him. He should not be at the front desk if he cannot accommodate every race .
Stayed 2 nights in Feb 2023

4/10 Poor

sunita

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not updated and rooms are not clean.
Stayed 2 nights in Jan 2023

10/10 Excellent

RAJESH

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
I always stay this hotel whenever I come to Jaipur , location is good , hotel is clean, cozy.
Stayed 4 nights in Jul 2022

2/10 Terrible

Bineesh, LEAGUE CITY

Traveled with group
Disliked: Cleanliness, staff & service
Took 30 min to check in and the front desk staff was not kind
Stayed 1 night in Jun 2022

8/10 Good

Kirti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the Stay
Very Nice Hotel , comfortable , clean , food was good. Overall very nice.
Stayed 1 night in Jun 2022

10/10 Excellent

Vittesha

Stayed 1 night in Mar 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lots of restrictions in terms of pool timing. Pool area closed off after 6 pm.
Stayed 2 nights in Mar 2022

2/10 Terrible

POOJA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience with this hotel
Worst Hotel i ever visited . It's a 2 star hotel not a 5 star . Rooms was stinking and very poor service from the hotel . AC was not working and Food Quality is very bad and smelly . It's not worth to spend such amount on this hotel .It's a advise to u pls remove this hotel from your site that nobody book from your portal .
Stayed 1 night in Mar 2022

10/10 Excellent

Mitesh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locarion is good and staff is co operative
Stayed 1 night in Mar 2022

8/10 Good

Lina Guiselle Gonzalez

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel, very good service, quite Ok restaurant. A couple of things: I needed to do a business call and could not use my bedroom as my wife and child were there. The hotel was not useful in helping out. I was not allowed to use the (empty) event rooms and after asking if there was a place where I could have a private conversation I was told simply "no". Separate comment: the hotel is part of Sheraton, an international chain; I was surprised at the lack of international (particularly western) choices from the restaurant. Pasta was listed, without description, and when I inquired, the waiter could not explain beyond saying they had a red one, a white one and a oink one... Finally, they have s nice small store where they sell fabrics and handicrafts. The vendor is very pushy, was asking my wife for her phone number and made her uncomfortable enough that by the end of the stay she didn't want to go by the restaurant by herself because the store was next to it. There was another vendor there next to the restaurant, selling puppets, and was also very pushy trying to sell every time we walked towards the restaurant. Not really expected in this kind of hotel...
Stayed 4 nights in Dec 2021
Response from General Manager, Four Points By Sheraton, Jaipur on Jan 18, 2022
Dear Guest, Thank you so much for your valuable feedback. We are delighted to know that we were able to delight you during your stay. We, at Four Points By Sheraton Jaipur, are committed to the guest satisfaction through our hospitality and these feedbacks motivates to continue the good work. Looking forward to welcome you back. Thanks and Regards General Manager Four Points By Sheraton, Jaipur

2/10 Terrible

Ranjeev

Traveled with family
Disliked: Cleanliness, staff & service
Worst service in hospitality industry
One of the worst properties in terms of service. Following events occurred with us: 1. During check-in when I was mailing ID documents front office executive started attending another customer 2. Since next morning we had to drop our son to his school early for SAT exam, we requested for packed breakfast for him. Next morning I called the reception 20 min before leaving and was told breakfast is ready. But when we reached reception it wasn’t. Also the breakfast that we asked for wasn’t packed instead he was given two muffins and some cut fruits. We left since he had to reach school and child was empty stomach till 1pm as he doesn’t eat such things. 3. We reached hotel around 3pm and that was when room was being cleaned and was not cleaned properly. 4. Around 5pm I was making coffee and since there was no stirrer in the room asked room service. Even after 45 min nothing came and I called reception got bit angry then they got tray full of stirrer and spoons. 5. On first morn while bf we were told it’s available till 11 am, so next morn we reached restaurant by 10:45 and asked for some eggs to be made but that never came. And wishing 5 min all food was taken. No one came and checked if we want to place last order or need anything since they are closing. When complaint to manager they apologised and later on my insistence Ex Director of the hotel came yo visit us. Not sure if any action will be taken to improve service, cleanliness etc to keep us quiet gifted chocolates.
Stayed 2 nights in Dec 2021
Response from General Manager, Four Points By Sheraton, Jaipur on Jan 18, 2022
Dear Guest, Thank you so much for your valuable feedback. We, at Four Points By Sheraton, Jaipur, are committed to the guest satisfaction through our hospitality and disappointed that we were not able to meet your expectation. We will take your feedback with utmost sincerity and will improve further to ensure your next stay with us is very comfortable and convenient. Looking forward to welcome you back.

2/10 Terrible

Vivek

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Last choice
Terrible stay. Propyls not even worth 3.5* .condition of rooms, elevator, approach of staff, everything is like a supervisor guest house.
Stayed 1 night in Dec 2021
Response from General Manager, Four Points By Sheraton, Jaipur on Jan 18, 2022
Dear Guest, Thank you so much for your valuable feedback. We, at Four Points By Sheraton, Jaipur, are committed to the guest satisfaction through our hospitality and disappointed that we were not able to meet your expectation. We will take your feedback with utmost sincerity and will improve further to ensure your next stay with us is very comfortable and convenient. Looking forward to welcome you back.

10/10 Excellent

MANISH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORTH CONSIDERING FOR JAIPUR STAY:)
Overall experience was good. PROS were excellent location, ambience, staff helpfulness, facilities, buffet breakfast, cleanliness. CONS were food portions in in-room dining were smaller than expected and the whole outside look of the hotel needs upliftment & renovation.
Stayed 4 nights in Oct 2021

2/10 Terrible

Aditya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of Money
No staff to escorts you to your room post check in. Quality of food is beyond pathetic, waiters sent to your room are just the worst, I have had better experience in local hotels in jaipur with the staff. Cold tea is served... If you ask for glasses they will not even bother to clean them. Roti served in dinner is made from flour that has gone bad and smells, if you tell them about their service they will simply grinn back at you. I asked for the manager and no one bothered to call me or come to my room to speak... Dont waste your money, you will get better services at a local hotel.
Stayed 1 night in Jul 2021

6/10 Okay

Kirti

Stayed 1 night in Mar 2021

8/10 Good

mirza

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

VINEET

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
Stay was good. Overall good experience
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room with a great bed. Best nights rest I had in a long time.
Stayed 1 night in Sep 2020
Response from Four Points By Sheraton Jaipur on Oct 27, 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
overall good experience. Duty Manager Shivani is very nice.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service
My parents spend 2 nights in Feb 2020. Service was excellent. Their rate included Club access and dinner. Food was very good. Hotel rate was very good for tourist friendly Jaipur. Will stay again
Stayed 2 nights in Feb 2020

8/10 Good

Bernard, London

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have completed the questionnaire which should. Be sufficient
Stayed 2 nights in Feb 2020

10/10 Excellent

Sangeetha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
Amazing stay Hotel staff very courteous Food was also good I would stay here again if I visit jaipur Value for money
Stayed 4 nights in Jan 2020
Response from Four Points By Sheraton Jaipur City Square on Feb 2, 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for early morning flights. Brilliant staff with great and helpful attitude. Comfortable room and nice, cozy beds. In room anenities with free supply of bottled water and tea and coffee anenities. A vegetarian restaurant accross thecroad offers a very rich and varied menu at very affordable price.
Stayed 1 night in Jan 2020
Response from Four Points By Sheraton Jaipur City Square on Feb 2, 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 Excellent

krishna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with amazing food.
great hotel, very comfortable and has amazing free breakfast and dinner. Can’t ask more. Highly recommend this place.
Stayed 2 nights in Jan 2020
Response from Four Points By Sheraton Jaipur City Square on Feb 2, 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 Excellent

Laurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Four Points By Sheraton Jaipur City Square on Feb 2, 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 Excellent

Jaskeran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Four Points By Sheraton Jaipur City Square on Feb 2, 2020
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

8/10 Good

SANJIV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Four Points by Sheraton Jaipur, City Square. on Oct 22, 2019
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

2/10 Terrible

Dheemant

Disliked: Staff & service, property conditions & facilities, room comfort
worst stay
Very basic room, AC did not work and denied breakfast!
Stayed 1 night in Sep 2019
Response from Four Points by Sheraton Jaipur, City Square. on Oct 22, 2019
Thank you for taking the time to complete our Guest satisfaction survey. On behalf of our entire staff at Four Points by Sheraton Jaipur, we apologies for the concerns you shared about your experience at our hotel. We have seriously addressed your low ratings with our heads and team for immediate remedial action to ensure this situation does not reoccur in future. We once again apologize for the inconvenience caused and look forward to your kind understanding and yet another opportunity of being service to you. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Warm regards, Four Points by Sheraton Jaipur, City Square.

2/10 Terrible

Rattan

Liked: Cleanliness
Disliked: Staff & service
Terible stay at hotel, never stay in there again..
Terrible. In the breakfast we noticed sprouted chickpeas had fungus growing on them. Check in took too long time. Beds were soiled. On day 2 of my stay i asked them change of clean towel, they took away one from my room but in return noticed they brought back worse than they took one for change. I had a severe cold whilst staying in the hotel. I asked room service for providing salt in my room, when started using it for gargle I found they actually brought in black peppe. Facilities wise the hotel was worse than 2 star although they advertised 5 star.
Stayed 2 nights in Aug 2019
Response from Four Points by Sheraton Jaipur, City Square. on Oct 22, 2019
Thank you for taking the time to complete our Guest satisfaction survey. On behalf of our entire staff at Four Points by Sheraton Jaipur, we apologies for the concerns you shared about your experience at our hotel. We have seriously addressed your low ratings with our heads and team for immediate remedial action to ensure this situation does not reoccur in future. We once again apologize for the inconvenience caused and look forward to your kind understanding and yet another opportunity of being service to you. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Warm regards, Four Points by Sheraton Jaipur, City Square.

2/10 Terrible

V

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
I don’t want mention name but there staff not helpful For arrangements take Long time and never follow instructions
Stayed 1 night in Aug 2019

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice,clean n comfortabe
Very clean n comfort hotel.Recommended to others .Thumbs up
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities
Cleanliness is the issue. Towels provided very old. Staff should be trained properly
Stayed 5 nights in May 2019
Response from Four Points By Sheraton Jaipur City Square on May 29, 2019
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! We are thankful for highlighting the inconvenience you faced during your stay with us. We have noted your concern and assure you a corrective action. Thank you for choosing us and we hope you'll be back soon again. Warm regards, Four Points by Sheraton Jaipur, City Square.

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Pooja Dubey - Revenue Manager on Apr 14, 2019
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not what you expect from the Sheraton group!!!
Don’t think this is Sheraton standards at all . The rooms were in a terrible condition . Floorings were peeling etc I complained and was promptly had my room changed . The tv in my room did not work I was given the key to the room across my room to watch tv . The staff tried their best to resolve my complaints I was most pleased with the efforts they made but that said the stay was disappointing given the overall experience . Stayed at holiday inn Jaipur was far better hotel in great condition .
Stayed 1 night in Mar 2019
Response from Pooja Dubey- Revenue Manager on Apr 14, 2019
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City square! We are thankful for highlighting the inconvenience you faced during your stay with us. We have noted your concern and assure you a corrective action. Thank you for choosing us and we hope you'll be back soon again. Warm regards, Four Points by Sheraton Jaipur, City Square.

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019
Response from Pooja Dubey - Revenue Manager on Apr 14, 2019
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.

4/10 Poor

Verified traveler

Stayed 3 nights in Feb 2019
Response from Pooja Dubey - Revenue Manager on Apr 14, 2019
Dear Guest, Greetings from Four Points by Sheraton Jaipur, City Square! Thank you for your feedback--we view it as a gift. We are glad to hear that you had a comfortable stay. Please do get in touch with us, whenever you plan your next visit. Warm regards, Four Points by Sheraton Jaipur, City Square.