Ratings based on 355 Verified Reviews

3.3 out of 5
56% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

My experience

Posted Mar 18, 2017
Everything was clean and and I was definitely satisfy
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 11, 2017
Pleasant help from the front desk, wish I could have got her name. Great accommodations. Room staff, nice , not pushy, but soooo friendly.
Comment from Hotel Management
Mar 17, 2017 by Manager, Hotel Management
Thank you for taking the time to write this review and share your experience, taking note of your approval on the services. We are so pleased to hear that you enjoyed your stay. We look forward to serving you again.
1 out of 5
by A verified traveler

Water logged

Posted Mar 1, 2017
When the people above me took a shower the drain on my bathroom sink filled up and overflowed. Pillows needed to be washed as they smelled and mattress was worn out. Overall carpet need to be cleaned
Comment from Hotel Management
Mar 12, 2017 by Manager, Hotel Management
I am very sorry to hear that you experienced such inconvenience due to plumbing issue, condition of clean and that you were displeased with your entire stay with us. We will make certain similar problem is avoided and/or handled appropriately in the future. We hope to have the chance to serve you better.
2 out of 5
by A verified traveler from Wichita

Not worth $100 per night or more

Posted Feb 12, 2017
Facilities are very outdated. Phone in room did not work. Lampshades were tattered. You had cot been thoroughly cleaned in long time. The sheets had bloodstains. Had booked for Saturday night not knowing if we were going to make it all the way I. The night before. We tried to call desk 3 x. Put in hold each time and forgotten. So went through Expedia for more $. At hotel explained to desk clerk that we had a separate reservation for the next night in the same room type and that we wanrbted to combine them as to stay in the same room I might as well have been speaking to her in ancient Egyptian because we ended up being charged three times for two nights. Morning desk clerk no more helpful, saying it would correct itself after The evening audit. it didn't. So I will have to work with Expedia to see what can happen. Only positive was that the bed was comfortable
Comment from Hotel Management
Feb 24, 2017 by Manager, Hotel Management
I am very sorry to hear of the inconvenience you experienced. Your feedback on the unanswered calls to front desk , issue with the charges to your booking and other concerns will be forwarded to our management. I assure you that this is addressed accordingly. I hope we could have the chance to serve you again and make up for the shortcomings. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2016
very pleasant, convenient location, reasonable price
Comment from Hotel Management
Dec 23, 2016 by Guest Relations Manager, Hotel Management
Dear guest, It is heartwarming to hear that you were pleased with the accommodation we provided you during your visit. Please know that we value your business, we will do our best to make your next visit a better experience. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the campus, good price.

Posted Dec 17, 2016
This is usually where we stay when we come to visit our daughter at KU. Over the past 4 years, I've noticed a decline in cleaniness. I feel the hotel needs a slight makeover to give it an 'I've just been remodeled look'. A nice coat of paint would be refreshing. We are coming back to Kansas in May, and we are not sure if we are staying here again. Overall, I would give it a 3.5 out of 5. Staff was nice
Comment from Hotel Management
Dec 23, 2016 by Guest Relations Manager, Hotel Management
Dear guest, We thank you for taking the time to share your experience during your stay at our hotel . Your comment on the quality of clean in our hotel will be escalated, we appreciate your candid feedback. Thank you for letting us know.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 11, 2016 on Hotels
4 out of 5
by A verified traveler

Clean hotel at a great price

Posted Dec 5, 2016 on Hotels
Great rate - hotel a bit away from the hub of the city. Clean rooms, great breakfast, friendly staff
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Dear guest, I am happy to learn that you enjoyed the value and quality of our services. Thank you for your positive feedback, we hope to have the opportunity to serve you again soon. Kind regards.
2 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Very musty, moldy building. The carpet in my room was slightly damp. Definitely wouldn't recommend. I stayed here because all the other hotels in town were full.
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Dear guest, I am so sorry to hear that you were uncomfortable and displeased with the quality of clean in the room you stayed in. Your detailed feedback will be reported to our management team, I assure you that this is addressed accordingly. We hope to see you again soon. Kind regards.
3 out of 5
by A verified traveler

Posted Dec 3, 2016 on Hotels
The room was okay, but it was missing a chair with an ottoman, so you didn't have to sit or lay on the bed all the time. The chair at the desk was okay, but having the latter would have been better. When housekeeping changed the bed sheets and pillow cases, they put on ones that had pink stains like marker or pen on the sheets and black stains on the cases. I guess it could of been worse.
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Dear guest , We appreciate your candid review following your visit here in our hotel. Thank you for your time in completing our survey, we will do our best to make your next visit a better experience. Kind regards.