Exterior

Reviews of Comfort Inn & Suites Lawrence - University Area

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 368 out of 719 reviews" "
Rating 8 - Good. 238 out of 719 reviews" "
Rating 6 - Okay. 73 out of 719 reviews" "
Rating 4 - Poor. 22 out of 719 reviews" "
Rating 2 - Terrible. 18 out of 719 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is updated for the most part and the pillows are comfy. Only issues was our shower had little water pressure, the carpet kept the door from closing so you have to make sure you shut the door really well. The check in female was so friendly!
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is that they didn't have any toothpaste. Otherwise a fine stay
Stayed 1 night in Mar 2024

10/10 Excellent

Alexandra

Liked: Property conditions & facilities
Staff were super friendly and our room was spotless.
Stayed 1 night in Mar 2024

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was clean
Stayed 1 night in Mar 2024

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

SE SIL

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were not professional and the room was dirty. Outside, there is construction causing, a lot of noise. I don’t recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Elias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great. Breakfast personelle great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marcy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly.
Stayed 2 nights in Feb 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Elisa

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is old and could use an update. There was an odd smell throughout, wallpaper peeling off the walls and an overall dingy and outdated feeling. Other hotels in the area are likely in a more convenient setting, closer to main roads and dining/shopping. But the service was attentive and friendly, and the breakfast was decent. It sufficed for our needs as a quick stop on a road trip, but we’ll look at other options next time we go through town.
Stayed 1 night in Jan 2024
Response from MP on Feb 7, 2024
Thank you for staying at our hotel and accept our sincere apology for the discomfort. Hope you will consider staying at our hotel next time you are around the area.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities
The staff checking me in was so friendly and personable! He really made me feel welcomed. The room was clean and the bed comfortable. The property could use some cleaning up as there was trash about like empty booze bottles. And the hotel is ready for updating. But it fit my needs and I had no complaints with my stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Sharyn

Stayed 1 night in Jan 2024

10/10 Excellent

Latonya

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Phyllis

Stayed 1 night in Jan 2024

8/10 Good

Walker

Stayed 1 night in Jan 2024

10/10 Excellent

Joy

Stayed 1 night in Jan 2024

10/10 Excellent

Dennis Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had 3 not so great experiences at 2 hotels and a Air Bnb in the past 3 months. Was referred by multiple KU parents this was nice to stay. Young men at desk so nice and considerate. Definately would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tim, Washington

Stayed 1 night in Dec 2023

8/10 Good

Kynda

Stayed 1 night in Dec 2023

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tim, Washington

Stayed 1 night in Dec 2023

10/10 Excellent

Kortnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Nice, clean rooms, had everything needed. Beds comfy. Loved being able to bring our pets ❤️
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

mark

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed at the Comfort Inn in Lawrence, Kansas. Check-in: Fri Dec 1st; check-out: Sun Dec 3rd, 2023. Rebecca and Cole at the front desk were very kind, and courteous. The hostess in the breakfast area was attentive and efficient. Issues: 1) The television did not play anything except MTV when we tried to watch it the evening of Dec 2. The front desk attendant Rebecca came to our room and tried to fix it; she changed batteries in the remote and tried other things, still with no success. 2) Due to the TV issue at approximately 9:00 pm the night before our checkout, the staff said we may move to a different room. NOTE: To move our belongings out of one room and into another starting around 9:00 pm would put us past the time to begin watching a movie. 3) The turntable in the microwave does not turn. As we popped popcorn in our Weight Watcher microwave popper, the popcorn burnt in one section. This also left a permanent black area in our Weight Watchers popper. I emailed Mehul Parikh (general mgr of this property) at kucomfortinn@gmail.com (as Cole suggested) a photo of our burnt popcorn popper as well as a description of these issues. Mehul stated on Dec 3: "I will check and see if there is any possibility to offer some disc. Will get back with you by tomorrow" By Dec 6, I had still not heard back from Mr. Parikh; so, I sent him a reminder email that same day. As of Dec 17, Mehul still has not emailed me back as he promised; and, he has not provided any refund.
Stayed 2 nights in Dec 2023
Response from MP on Dec 19, 2023
Dear Mr. Rogers,Thank you very much for staying at our hotel. I do want to bring some facts here regarding your review. First of all TV was working until the night of 2nd and you were to check out on Morning of 3rd. You were offered to move to a next door room but you opted to stay in the same room. As far as Microwave is concerned, I have a note from Cole and Head housekeeper that Microwave had no issue and it is still in the room and being used. So it might be an operation issue.I sincerely apologize for any discomfort you may have encountered .Appreciate and hope to see you in future.

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
customer Service
Good stay and excellent customer service at breakfast.
Stayed 2 nights in Dec 2023

6/10 Okay

Quit

Stayed 1 night in Dec 2023
Response from MP on Dec 19, 2023
Thank you for staying and apologize for any inconvenience. Hope to see you in future.

10/10 Excellent

Kelvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, quite, need the carpet cleaned in room. But overall good
Stayed 1 night in Dec 2023

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from MP on Dec 9, 2023
Appreciate your feedback and accept our apologies fro any inconvenience. Hope to see you back soon.

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So friendly, good breakfast, easy off/on exit, reasonably priced.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

2/10 Terrible

Janice

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
Still can’t find out what all the extra charges are for
Stayed 2 nights in Nov 2023
Response from MP on Dec 19, 2023
Pet charge

10/10 Excellent

Josh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were terrific.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Nov 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to
Stay was just. Quick overnight, but room was clean and everything was fine. Have stayed here before which is why I chose this property again over others I’ve stayed while in Lawrence
Stayed 1 night in Nov 2023

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Updated and great in all areas.
This place is newly remodeled, all nice, large room with high ceilings, art on the walls, ice available, great hot breakfast…all the things and fog comfy.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Amy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good, solid hotel for those wanting to book something close to KU. They have a decent breakfast every morning and the staff was very nice. I'd come back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. Our only dislike was the property was not located in an area you would
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities
The staff was nice. The rooms were nice enough. But partially updated while other parts not. Room was spacious. The hall carpets were very dirty. Tile cracked. The walls in our room were cracked and patch work applied to one. There isn’t anything within walking distance of the hotel. There is a building being constructed next door. It was overall ok.I was floored they charged me $251 for Friday night!!!! But for the price, no I wouldn’t stay again. Definitely not worth the over $600 we paid.
Stayed 3 nights in Oct 2023

10/10 Excellent

Charlotte

Stayed 1 night in Oct 2023

6/10 Okay

Jim

Stayed 2 nights in Oct 2023

6/10 Okay

Jodee

Disliked: Cleanliness
Our room smelled funky and the breakfast wasnt amazing but it was fine for one overnight destination.
Stayed 1 night in Oct 2023

6/10 Okay

Dustin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Kathleen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023