Ratings based on 113 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
78% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from US

Rooms not cleaned and no breakfast

Posted Nov 28, 2016
When we arrived the clerk told us that there were no king beds available, even though I had booked in advance. Then she said no king rooms were clean. She put us in a queen bed, but there was no breakfast, and the bathroom was dirty. I guess for the price we paid, I expected the room to be ready, and if we needed to switch, then a free coffee or breakfast coupon would have been nice. Dirty bathrooms are gross and disappointing. Won't be staying here or recommending this place again.
Comment from Hotel Management
Nov 30, 2016 by Manager , Hotel Management
Thank you for being our guest and providing feedback. Please accept my apologies for the service issues you experienced and the unacceptable reception you received from us. Your comments have been reviewed with our team. We will be so pleased if you give us another opportunity to prove ourselves to your in future by delivering the outstanding service we normally provide. Yours In Hospitality, Maria McKnight Director of Sales
2 out of 5
by A verified traveler from Iowa

Tired

Posted Nov 21, 2016
Second stay in Courtyard Marriott and I realized they are very uneven. This one was overpriced for a tired room. The desk staff told me that the lobby had been remodeled. How does that help the overnight guest?
Comment from Hotel Management
Nov 24, 2016 by Manager , Hotel Management
Thank you for being our guest and providing feedback. Please accept our apologies for the issues you experienced with your room while staying on our property. We are committed to ensuring our rooms are comfortable with everything in working order, and we hope you will stay with us again. Yours In Hospitality, Maria McKnight Director of Sales
3 out of 5
by A verified traveler from MN

Undestaffed

Posted Nov 7, 2016
Cons: More staff.
For a weekend when the hotel was fully booked I was constantly unable to locate any kind of staff member when I needed assistance. The front desk was abandoned on three separate occasions when I needed to talk to someone during my two night stay - including checkout time. I never could locate a staff member at the "Bistro" on both occasions when I wanted something from it. Lack of parking was also an issue. The room was fine if oddly arranged.
Comment from Hotel Management
Nov 9, 2016 by Director of Sales, Hotel Management
Thank you for being our guest and providing feedback. Please accept my apologies for the service issues you experienced. The lack of staff availability and the inconveniences you experienced is not a normal occurrence at our hotel and we are so very sorry. Your comments have been reviewed with our team to remind them to always be present to help our guests along with friendly hospitality. We hope you will give us another opportunity to prove ourselves to you in future by delivering the outstanding service we normally provide. Yours In Hospitality, Maria McKnight Director of Sales
5 out of 5
by A verified traveler

Posted Oct 31, 2016
Great place to stay with kids or without...... love Topeka friendliness... great coffee and breakfast options....great... great... great
Comment from Hotel Management
Nov 1, 2016 by Director of Sales, Hotel Management
Thank you so much for the wonderful comments about your stay at the Courtyard Topeka. We are so delighted you had an excellent stay and enjoyed our amenities and services. Thanks for appreciating our delicious breakfast at The Bistro serving a variety of healthy options. We appreciate your feedback and hope you will stay with us again soon! Yours In Hospitality, Maria McKnight, Director of Sales
4 out of 5
by A verified traveler

Travel

Posted Aug 10, 2016 on Hotels
Travel
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
We are happy you had a wonderful stay at the Courtyard Topeka and enjoyed most aspects of our hotel. Our goal is to ensure an excellent and memorable experience for every guest, and we look forward to seeing you again soon! Yours In Hospitality, Maria McKnight, Director of Sales
4 out of 5
by A verified traveler

Double queen room is very small

Posted Aug 4, 2016 on Hotels
Double queen size room was very small.
5 out of 5
by James from Orlando

Nice place in southwest Topeka.

Posted Aug 2, 2016 on Hotels
Been there before. My "go to" hotel for Topeka.
4 out of 5
by Chung from Birmingham

Posted May 29, 2016 on Hotels
very convenient to interstate
3 out of 5
by John from Denver

Posted Apr 27, 2016 on Hotels
I didn't spend much time in the room. The room was very clean but the bed felt like it had a huge crater in the center of it. It made for difficult sleeping.
Comment from Hotel Management
Jul 23, 2016 by Scott, Hotel Management
Dear John, Thank you for sharing your experience. I have passed on your comments to my room attendant staff, as well as the bed comment to my corporate office staff. We get better when we get such great feedback!
5 out of 5
by A verified traveler

Moving

Posted Mar 3, 2016 on Orbitz
Pros: Very nice
Cons: Maybe at least a voucher for a discounted breakfast.
We were coming to town to help our daughter move. We arrived very late, after midnight. We had called ahead, and they had the room ready for us. It was very comfortable! Only disappointment was that the only breakfast was at the Bistro - at additional cost.
Comment from Hotel Management
Mar 4, 2016 by Scott, General Manager, Hotel Management
Thank you for the great review! I apologize for the breakfast situation. Courtyard does not offer complimentary breakfast, instead we have the Bistro, which provides far more than any breakfast buffet our competitors offer. I hope this does not deter you from staying with us again, because it was truly our pleasure having you stay with us!