Ratings based on 348 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

There on Business

Posted Apr 22, 2017
Pros: Happy Hour - Remodeled bathrooms
This hotel is always a little challenging to find if you aren't driving to it off of the turnpike. Everyone was very pleasant - checkin went quick and hot cookie doesn't hurt anything. This is an older property that use to be a holiday inn, they are working on it, but still have a ways to go.
Comment from Hotel Management
Apr 28, 2017 by Heather S., Hotel Management
Thank you for taking the time to leave a review of our hotel. I'm glad that you had a good check-in experience and enjoyed some of our upgrades. I hope you can stay with us again soon. Thanks again, Heather S. Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Eden Prairie MN

Great stay at the Doubletree!

Posted Mar 29, 2017
Samantha at reception was great! Efficient, friendly and knowledgeable. Our room was clean, comfortable, and it didn't feel cramped. We really enjoyed the saltwater pool and hot tub, too. Nice size, depth, and water temperature. I would definitely stay here again!
Comment from Hotel Management
Mar 29, 2017 by Tiffany Lammon, Convention Services Manager, Hotel Management
Thank you for your nice comments. I'm happy to hear Samantha made your stay more comfortable. I'll pass it on. Thanks for choosing DoubleTree by Hilton, Heather!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
Nice facility, indoor pool and lounge seating. Close to highway.
Comment from Hotel Management
Mar 26, 2017 by Tiffany Lammon, Convention Services Manager, Hotel Management
Thank you for the review. I am glad to hear that you enjoyed the hotel's amenities and excellent location. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Great Hotel great location

Posted Mar 20, 2017
Pros: Pool on hot tub for kids
Clean comfortable room with a friendly staff. Restaurant food was excellent
Comment from Hotel Management
Mar 21, 2017 by Tiffany Lammon, Convention Services Manager, Hotel Management
Thank you for your kind review, Rob. I am glad to hear that you enjoyed the restaurant, cleanliness of the hotel, friendliness of our staff, and our great location. We look forward to welcoming you back the next time you're in the Lawrence area. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Exceptional Location, right off highway

Posted Mar 17, 2017
We only stayed one night and every staff member we encountered was awesome!! Our room was clean, comfortable and perfect! What more could you ask for!
Comment from Hotel Management
Mar 21, 2017 by Tiffany Lammon, Convention Services Manager, Hotel Management
Thank you for your kind review, Lupita. We are very pleased to hear that you enjoyed our hotel and excellent location. We look forward to welcoming you back the next time you are in the Lawrence area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
Beautiful room, very clean and comfortable. Staff were professional and helpful.
Comment from Hotel Management
Feb 28, 2017 by Tiffany Lammon, Convention Services Manager, Hotel Management
Thanks for your positive comments about your recent stay at the DoubleTree by Hilton Hotel Lawrence. We hope to see you again soon. Safe travels.
5 out of 5
by Bonnie

Posted Feb 11, 2017 on Hotels
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Thank you for staying here at the DoubleTree by Hilton Hotel Lawrence, Bonnie. We're glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. -Tiffany Lammon, Convention Services Manager
3 out of 5
by Robert

Cheap for a reason

Posted Feb 9, 2017 on Hotels
This hotel is an old Holiday Inn...pool in lobby so there's a lot of noise from kids swimming well into the evening if you have an interior facing room... Rooms are clean, but mostly worn down... Restaurant felt less than clean! Sticky floor at breakfast buffet....dirty dishes in the stack...I asked for a glass of milk for cereal and was given curdled milk that probably went bad a week before they gave it to me
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Thank you for your feedback, Robert. I apologize that your experience in the breakfast restaurant was not up to our usual high standards. I have personally addressed this with the breakfast staff and am monitoring the situation to ensure that they do not allow this to happen again. Our guests' deserve the best, and I do hope that on your next visit to our area, that you'll give us another opportunity to provide you with the excellent food, service, and hospitality that we're known for. Kind regards, Tiffany Lammon, Convention Services Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was nice and easy location.

Posted Feb 2, 2017
Reserved through Expedia but then hotel processed an additional $25 charge when I received a statement of 0 balance due. Can't figure what that was for so most likely won't stay there again or use Expedia for reservations anymore.
Comment from Hotel Management
Feb 9, 2017 by Tiffany Lammon, Convention Services Manager, Hotel Management
Thank you for your feedback about your stay at the DoubleTree by Hilton Hotel Lawrence. I apologize that there was an issue with your bill, and we would love to review the situation with you over phone if you have the time to contact us. The next time you are in the Lawrence area we hope that you will consider staying with us again. We will have a warm chocolate chip cookie waiting for you.
5 out of 5
by Kenny

Posted Feb 1, 2017 on Hotels
My only complaint was that the jets in the hottub did not work.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Thank you for your feedback about the hot tub jets, Kenny. We've worked with maintenance to fix the issue, but we're very sorry that it wasn't resolved sooner. We hope that the next time you travel back to Lawrence we can give you a great guest experience. Safe travels, Tiffany Lammon, Convention Services Manager