Clean, updated, business-friendly Hotel
Posted Nov 27, 2016 on Hotels
While our overall stay was comfortable, we were disappointed in some of the changes made upon the change of ownership. My family looked forward to using the pool tables outside the pool, but they have been removed.
The downstairs hotel staff and the staff of both the restaurant and grill were PHENOMENAL! I was hoping for a bit more from the housekeeping staff, though I am certain that part of the problem was the extra work needed for the holiday week. One day we did not receive replenished toiletries, the next, no coffee (that's kind of a big problem for us).
All in all, we will weigh heavily the next time that we go to Lawrence if we really want to be in a "business" hotel, something that is more family friendly, or one of the local hotels that captures the character of Lawrence. For the price, likely we would not stay at the DoubleTree again.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for your honest review of your recent stay at DoubleTree by Hilton Hotel Lawrence. At DoubleTree by Hilton, we like to provide a personalized experience for each of our guests, but also look for ways to keep costs low while providing comfort and convenience. We appreciate your feedback and we'll keep it in mind as we work to make our services better. Best wishes, Tiffany Lammon, Convention Services Manager