Ratings based on 328 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Room was like a cave

Posted Jan 31, 2016
Pros: Nothing
Cons: Let potential guests know what they're in for!
Location: Close to the University of Kansas
We were not told that the hotel was under construction. There was a view of an inside construction wall out of our window, it was horrible, like we were completely closed in a cave. The elevator did not work, sheets were horrible and beds were like trampolines! The manager gave us a $27 credit on our bill...that was disappointing!
3 out of 5
by Allison from Springfield, MO

Not the worst, but far from the best!

Posted Jan 26, 2016 on Hotels
This hotel was not terrible, but also not great. My biggest complaint is that the beds were very uncomfortable. There was also mold on our shower curtain which was unpleasant. The best thing about this hotel was the breakfast.
2 out of 5
by A verified traveler

Posted Jan 20, 2016 on Hotels
Unfortunately the hotel is under construction which we were NOT aware of upon booking. The pool was closed and the sink didn't work well. We changed rooms to find the shower didn't work well, then the hot water was turned off without notice. The HD TV was nice, however, they have no HD channels. Ugh!
Comment from Hotel Management
Mar 26, 2016 by Heather, Hotel Management
Thank you for taking the time to review our hotel. I apologize that you had a disappointing stay. We are undergoing a major remodel that will update and upgrade the entire hotel and I do hope you come back to visit us when it has been completed. Thank you again for your comments, Heather S. Director of Sales
5 out of 5
by Alexander V

This traveler left a rating score only Posted Jan 19, 2016 on Hotels
1 out of 5
by steven from Argyle TX

Hotel is under complete renovation, stay away!!!!!

Posted Jan 3, 2016 on Hotels
Hotels . Com did not list this hotel as being under renovation. The entire place was a mess and should have shut down instead of allowing a portion of rooms to be used for guests. It will be nice when the renovation is done but until then avoid at all costs. I used free nights towards the stay and should have cancelled when I had to register at the bar which was the temporary front desk.
Comment from Hotel Management
Mar 26, 2016 by Heather, Hotel Management
Thank you for taking the time to leave a review of our hotel. I apologize that you were not made aware of the construction before your stay. We are undergoing a major remodel whereby all areas of the hotel are to be renovated. I do hope you consider staying with us again in the future. Thank you again for your comments, Heather S. Director of Sales
4 out of 5
by dylan

Posted Dec 20, 2015 on Hotels
Good stay cold shower
Comment from Hotel Management
Feb 27, 2016 by Heather, Hotel Management
Thank you for taking the time to leave a review of our hotel. I'm glad that you had a good stay but I apologize for the issue with your shower. I hope we can welcome you back again soon! Thanks again for your comments, Heather S. Director of Sales
2 out of 5
by Eric from KC

5 years of staying here 2x an I AM DONE

Posted Dec 15, 2015 on Hotels
Boulevard Grill was TERRIBLE. I didn't even eat my food and the bartender DAVE would not even consider meeting me in the middle with an edible meal or partial credit...
Comment from Hotel Management
Feb 27, 2016 by Heather, Hotel Management
Thank you for taking the time to leave comments about our hotel. I want to sincerely apologize for the problems you had at our restaurant. We should have addressed them at the time of your meal. I do hope you consider coming back to stay with us in the future. Thank you again for your comments, Heather S. Director of Sales
5 out of 5
by Ezekiel from Columbia

Good except for Renovations

Posted Dec 14, 2015 on Hotels
The stay was good, however I wasn't warned of renovations that were ongoing at the time. Otherwise my stay was quite pleasant
Comment from Hotel Management
Feb 27, 2016 by Heather, Hotel Management
Thank you for taking the time to leave a review of our hotel. I am glad that you had a pleasant stay. I apologize that you were not aware of our ongoing renovations before your arrival. Thank you again for your comments, Heather S. Director of Sales
3 out of 5
by A verified traveler

Okay

Posted Dec 10, 2015 on Hotels
Pool was out of order. Remodeling many rooms which were just open. Construction materials laying around. Fridges from all rooms under construction were stacked around pool??? Friendly staff at desk and kitchen. Allowed us to use pool at hotel across street. Kids were happy. Breakfast was good, dinner not so much.
Comment from Hotel Management
Feb 27, 2016 by Heather, Hotel Management
Thank you for taking the time to leave a review of our hotel I apologize for the construction materials you encountered during you stay. We are in the middle of a major remodel and I do hope you consider staying with us again when it is completed. Thank you again for your comments. Heather S. Director of Sales
3 out of 5
by maria from PA

Will be great after updates are done

Posted Dec 10, 2015 on Hotels
We were in town for a wedding, I booked a poolside room so we would have something to do in the downtime. The pool and hot tub were closed because they were storing refrigerators there while refurbishing is under way. Very disappointing. The staff was great though. No hot water in the morning just coffee, as a tea drinker I consider that discrimination.
Comment from Hotel Management
Feb 27, 2016 by Heather, Hotel Management
Thank you for taking the time to leave a review of our hotel. I apologize that you were not aware of the closure of the pool. We do hope you consider staying with us again in the future when our remodel is completed. Thank you again for your comments, Heather S. Director of Sales