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Reviews of Holiday Inn Express & Suites Topeka West I-70 Wanamaker, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Topeka West I-70 Wanamaker, an IHG Hotel
901 Sw Robinson Ave, Topeka, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 250 out of 486 reviews" "
Rating 8 - Good. 150 out of 486 reviews" "
Rating 6 - Okay. 47 out of 486 reviews" "
Rating 4 - Poor. 28 out of 486 reviews" "
Rating 2 - Terrible. 11 out of 486 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Stayed 1 night in Feb 2024
Response from Chris on Apr 11, 2024
Thank you for sharing your rating with us. We appreciate your feedback and apologize for any aspects of your stay that did not meet your expectations. We take your comments seriously and will use them to identify areas for improvement. If there are specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn’t a bad stay
People were very friendly, for the most part it was clean. Ceiling in bathroom was a little concerning it needs desperately repair work done. Air conditioner was very dirty. Didn’t look like anybody had ever cleaned. Did not see kitchen staff. I also was not able to find Cresm cheese for bagels,
Stayed 1 night in Jan 2024

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed her several times because pets are not allowed, except service pets, and the nearby shopping and restaurants. Rooms are comfortable, staff pleasant, breakfast offers good variety. However, wonder why housekeeping knocked on my door 3 times (starting at 9:45) before checkout time which was at 11:00, even with "do not disturb" sign hanging on door.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lacey, Oklahoma City

Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, quiet and clean
Stayed 1 night in Dec 2023

6/10 Okay

DeAnn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel staff was very nice and efficient. The rooms are very tired. The bed was terrible.
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently just off I-70. Very nice hot breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Eugene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, clean.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Misty

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Exactly what you’d expect for HIE. Comfortable, clean, & convenient.
Stayed 1 night in Nov 2023

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did a search of hotels in area, this one was the best review. Comfortable, clean and accessible. Beds were wonderful.
Stayed 1 night in Oct 2023

4/10 Poor

Domingo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Employees are great
Stayed 1 night in Oct 2023

8/10 Good

NORA

Traveled with family
Liked: Cleanliness, staff & service
Was good other than a bit dated and the pool was not usable and would be nice to be able to use it later hours, it is not supervised anyways.
Stayed 1 night in Oct 2023

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Always satisfied with the cleanliness and service
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff were very friendly and polite. The hotel room itself was in poor condition and desperately needs a renovation. The walls and ceiling in the bathroom were water damaged and peeling, there was black mold growing in spots around the sink and tub, and the tub/show fixtures had a lot of calcium and lime deposits on them.
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is an older property but it was clean. The staff was very friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Anna Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in staff very helpful
Stayed 1 night in Oct 2023

10/10 Excellent

Margaret Ann

Stayed 1 night in Sep 2023

6/10 Okay

William

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Warren

Stayed 1 night in Sep 2023

8/10 Good

Cheryl

Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Ehh, alright...
Older and a little worn down. Could use a major update. Water pipes and ac very loud. Breakfast was the highlight! 2nd shift front desk was very nice and informative. Morning shift front desk, had to wait to check out (7am) due to him smoking and chatting on the phone outside and not realizing there were 6 people lined up to check out along with myself. Not all Holiday Inns are the same. This one was meh especially for $130 per night.
Stayed 1 night in Sep 2023

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Pamela

Stayed 1 night in Sep 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
This property has been up and down. It’s clean and accessible from I 70.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll stay again.
The room was clean, staff was very friendly and helpful. Breakfast was very good.
Stayed 1 night in Sep 2023

8/10 Good

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very responsive. Was surprised there is no housekeeping service. AC is noisy
Stayed 3 nights in Aug 2023

10/10 Excellent

Scott

Traveled with family
Liked: Amenities
Good location, nice clean room.
Stayed 1 night in Aug 2023

10/10 Excellent

Terry

Stayed 1 night in Aug 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room.
Stayed 1 night in Aug 2023

10/10 Excellent

SAMUEL, Glendale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and courteous check-in. So far the property is really nice.
Stayed 1 night in Jul 2023

8/10 Good

Leah

Liked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

8/10 Good

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

LAURA, GRANITE BAY

Stayed 1 night in Jul 2023

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2023

2/10 Terrible

Keith, Spring hill

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a issue where the toilet wasn't working. They told me to fix it ourselves and if that doesn't work they had no other options. I have never had a hotel do that. It was horrible service. And they can't say it didn't happen as I have video of them telling me that. Don't stay here is my advice.
Stayed 1 night in Jul 2023

2/10 Terrible

Angela

Disliked: Staff & service, property conditions & facilities
Waited an hour for someone to actually show up and check is in
Stayed 1 night in Jul 2023

10/10 Excellent

Jayme

Stayed 1 night in Jul 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
As we only stayed there for one night while traveling, would consider staying there again, if ever in need.
Stayed 1 night in Jul 2023

10/10 Excellent

Palmer

Stayed 1 night in Jul 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Easy to access for interstate and dining. Was suprised there was no microwave.
Stayed 1 night in Jul 2023

10/10 Excellent

Angela

Stayed 1 night in Jul 2023

10/10 Excellent

KRISTINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were friendly and helpful. We had an issue with our first room. I immediately went to front desk and requested a different room. She gave a new room without issue. Room was clean and comfortable. Indoor pool and hot tub were working and in good condition. Towels at pool side. Breakfast had all the basics and well presented.
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and very nice, breakfast was good and hot enjoyed our stay
Stayed 1 night in Jul 2023