Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Not awesome

Posted Jul 24, 2016
Hotel was run down a bit. Bed was broken. Pool was loud and our room was facing the pool area as were many other rooms.
3 out of 5
by A verified traveler

Posted Jul 15, 2016
Pros: comfortable room
Cons: Food
Need to improve quality of food. I only ate breakfast, but the variety and quality could be improved.
Comment from Hotel Management
Jul 23, 2016 by Kiersten MacCausland, Hotel Management
I would first like to say thank you for choosing to stay with us. I will be bringing these issues up with the proper departments. We hope to see you again on your next trip to Topeka.
1 out of 5
by A verified traveler from On way to CA from MD

Noisy and uncaring place with soiled bed sheets.

Posted Jul 6, 2016
Pros: Absolutely nothing.
Cons: I could not even begin to start.
Location: Didn't care enough.
From check in to check out, I could not believe that a supposedly 3 Star hotel could function in such a careless and lack-a -daisical manner. The bedsheets in the room were soiled, yet being reused. There was so much noise in the pool area till around 10 pm, that it was virtually impossible to relax. There was no operational restaurant and obviously no sign of any kind of room service. Total misrepresation !! The staff was uncaring and totally oblivious to the existence of the guests.
Comment from Hotel Management
Jul 9, 2016 by Kiersten MacCausland, Hotel Management
I first would like to say thank you for choosing to stay with us. I will be bringing all of these issues up with the proper department to have them handled. I also would like to apologize for your stay not being as relaxed as you had intended. We hope to see you again on your trip to Topeka.
4 out of 5
by A verified traveler

Dated but comfortable

Posted Jun 10, 2016
Rooms were comfortable and clean, Inn is circa 1960's and careworn but OK dining room and breakfast were both just bad
Comment from Hotel Management
Jun 15, 2016 by Kiersten MacCausland, Hotel Management
I am glad you enjoyed your stay. The hotel was in fact built back in the late 1960's, we have been working on updating our rooms as well as the rest of the hotel. We hope you choose to stay with us on your next visit to Topeka.
3 out of 5
by A verified traveler from north central kansas

Kids loved the pool.

Posted Jun 3, 2016
Pros: Easy to get to
Cons: Appropriate staffing, having restaurants in breakfast area, and bar separate would help
The beds were like sleeping on a pillow on a box springs they popped every time you moved. The restaurant was small and more like a understaffed bar 1 waitress and 1 bartender that was never at the bar.
Comment from Hotel Management
Jun 23, 2016 by Kiersten MacCausland, Hotel Management
I would first like to say thank you for staying with us at the Ramada Topeka West. I would like to apologize that the beds were uncomfortable. I will be letting the appropriate departments know about the issues that you had on your stay. We hope to see you back on your next visit to Topeka
2 out of 5
by A verified traveler from topeka, Ks

Posted May 31, 2016
Not clean, starting with the parking lot. This is a 2 star hotel at best.
4 out of 5
by A verified traveler

Posted May 11, 2016
Room was clean, staff was pleasant. The bathroom needed some maintenance.
Comment from Hotel Management
May 13, 2016 by Kiersten MacCausland, Hotel Management
I am glad to hear that our staff was pleasant and that your room was clean, I do apologize about the bathroom needing some maintenance. I will share this with our Maintenance Department. I do hope that you choose to stay with us on your next visit to Topeka.
2 out of 5
by A verified traveler from Nebraska

Very disappointing for the money.

Posted May 3, 2016
Pros: Close to interstate, easy to get around.
Cons: Clean a room one in a while....and maybe try to get hot water in your hot tub?
Hot tub had NO heater. Room was dirty. Did not try the morning breakfast, but it didn't look too bad. Just not the experience you'd expect for slightly over $100 in the Midwest.
Comment from Hotel Management
May 20, 2016 by Kiersten MacCausland, Hotel Management
I do apologize you didn't get the stay you were looking for. I hope that you choose to stay with us when you travel through Topeka, and give us a chance to treat you to a better stay.
5 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
May 4, 2016 by Kiersten MacCausland, Hotel Management
Thank you for the 5 out of 5.
2 out of 5
by Terri

Not a good place to stay!!

Posted Apr 26, 2016 on Hotels
After we booked a room, paid and arrived they charged us an extra $40.00 fee for our dog. Not really "Pet Friendly" as advertised. The Lock on our room door was broken but they did fix it in a timely manner. Worst of all we got a wake up call at 05:30 that we did not request andthe motel could not shut off. We got three separate calls to wake up until they finally told us what we had to shut it down. Night manager on duty at the time was not helpful. We purchased a room for a good nights sleep and did not get it!
Comment from Hotel Management
May 4, 2016 by Kiersten MacCausland, Hotel Management
First we would like to apologize about your over all experience during your stay. We will be using this as a learning experience. We hope you will give us another chance on your next visit to Topeka.