Ratings based on 1,007 Verified Reviews

3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, Ontario

Clean and comfortable. Staff very courteous.

Posted Feb 15, 2017
Pros: Cleanliness. Very affordable.
Stayed the night before our flight to the Dominican. On the return flight booked to stay on our return. Very modern, clean rooms. Staff very friendly. Restaurant on site was good. Fairly close to the airport with free shuttle service. Liked that we could park the vehicle on site for the week we were away.
3 out of 5
by A verified traveler

One night before flight

Posted Feb 14, 2017
Not a clean hotel. Needs to have staff trained in how to welcome guests we are not an inconvenience.
Comment from Hotel Management
Feb 14, 2017 by FOM-Tania , Hotel Management
Dear Valued Guest. We appreciate your feedback, and apologize that you did not receive the exceptional service that we strive for at our hotel. We hope you will give us another chance in the future to provide the warmer and more welcoming experience for you. - FOM, Tania
2 out of 5
by A verified traveler

Bad smell

Posted Feb 13, 2017
The room smelled bad and it was almost impossible to control the room temperature.
Comment from Hotel Management
Feb 14, 2017 by FOM-Tania , Hotel Management
Dear Valued Guest, we are sorry to hear that your room was not to your satisfaction. We appreciate you providing the hotel with your feedback, and we hope we will have another opportunity in the future to provide a more positive experience.- FOM, Tania
5 out of 5
Recommended
for Everyone
by A verified traveler

Good deal

Posted Feb 12, 2017
The only issue we had was with the shuttle being a bit late. When you're on a schedule, that is a bit unsettling.
Comment from Hotel Management
Feb 14, 2017 by FOM-Tania , Hotel Management
Dear Kim. We apologize if you experiencing a delay with our shuttle service, and appreciate your feedback. Being an Airport hotel, delays sometimes occur but we always hope that it will not inconvenience our guests. We do hope you will consider us again next time you are in town. - FOM, Tania
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Excellent value

Posted Feb 9, 2017
Clean rooms, comfortable beds, friendly staff, free shuttle service to and from Pearson. Complementary coffee in the lobby each morning. We stay here whenever we have an overnight flight layover in Toronto.
Comment from Hotel Management
Feb 14, 2017 by FOM-Tania , Hotel Management
Dear Tracey. Thank you for taking the time to provide us with your feedback, and we are happy the hotel was to your liking and the services provided. We look forward to a chance to welcome you back. - FOM, Tania
5 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, ON

Very nice hotel!

Posted Feb 6, 2017
The staff were quite pleasant, it was very quiet. No complaints.
Comment from Hotel Management
Feb 14, 2017 by FOM-Tania , Hotel Management
Dear Jay, we are happy that you enjoyed your stay that had a positive experience. We look forward to an opportunity to welcome you back to our hotel. - FOM - Tania
2 out of 5
by A verified traveler from toronto

Aweful

Posted Feb 5, 2017
Curtains were riped off the wall bathroom was dirty and the food in the restaurant was microwaved
Comment from Hotel Management
Feb 12, 2017 by FOM-Tania , Hotel Management
Dear Diana, we are sorry to hear that your stay was not to your satisfaction, and are truly sorry the room you were in had issues. We truly appreciate you taking the time to provide us with your feedback, and we hope we will have another chance to provide a more positive experience for you. - FOM, Tania
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Cons: Shower drained slowly. Room 220.
Recommended. Free shuttle service to the airport is convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler from new

Decent hotel.close to airport

Posted Feb 2, 2017
Pros: Location price
Overall good experience..Had issue with plumbing ..Staff did try to correct problem but unable to
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga

Enjoyable

Posted Jan 27, 2017
Location: there is a hotel bar/restaurant as well as a sports restaurant bar within a few yards of the front door.
one night stay after a lengthy airplane ride blackout curtains in a very comfortable room were welcome as was the courtesy of a later checkout time to "adjust" to the time differnces A definite advantage which is economical near the airport