Average hotel with issues
Posted Dec 10, 2016
The hotel is a standard Best Western, which under normal conditions would be fine for any type of traveler. However, during my stay I encountered several issues that could not be resolved.
First, around 10 pm each night the wireless internet would stop working. You could connect, but could not get any service. When I called the front desk the first night, I was redirected to some generic IT service which said the issue would be corrected by morning. The issue occurred the next night at almost the same time with the same response. For business travelers who need internet to connect to work, this level of service is unacceptable and when it happens on back to back nights, chances are it was not a first time issue.
Second, the heat controls in the room were terrible. The in wall heater would run constantly no matter if you turned the heat/cool to off. The heater was right by the desk so if you were working it would blow at you constantly. The only way to fix it was to unplug he heater, but then the room would get too cold.