Great location but rooms need an upgrade.
Posted Dec 3, 2016
This hotel needs some major renovations. Rooms were dated -- old carpet, fixtures, etc. Our room was very small. It overlooked Gerrard St. I don't know if all the rooms are like this, but I will not stay there again. There are many other choices in downtown Toronto (especially at that price).
Comment from Hotel Management
Dec 9, 2016 by GES, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with a review based on your last experience with us. I am pleased to learn that you found our establishment to be clean and comfortable. Here at our hotel we feel as though our guests deserve the very best and when we fail to exceed expectations, we like to know. I will forward every comment and concern to the appropriate department to proactively pursue further improvements. We hope you will afford us the opportunity to warmly welcome you back soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto