Ratings based on 809 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
81% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 23, 2016
Nice, clean hotel to stop overnight. We were driving to Ottawa so this was a good cheap choice. Go eat at Zet's, huge portions and good food. It s only 7 min drive from the hotel.
1 out of 5
by A verified traveler from Vancouver, BC

Don't Book Here!

Posted Aug 17, 2016
Pros: Nothing.
Cons: Honour their reservations, and don't blame errors on computers. If they can't manage their computer system, use the old fashioned way - paper.
I booked this hotel over 2 months in advance. I phoned the hotel from Vancouver to confirm my reservation, and to reconfirm that I was arriving very late (1:00 AM) and to hold my room. They said everything was fine. I arrived about 1:15 AM to find that they had oversold the hotel by 15+ rooms, and there was nothing for me as well as the 3 other guests there trying to make other arrangements. A couple with a 6 year old were on a stopover - they got roll-away beds in the conference room! Two other men left while I was waiting to figure out what to do. I called the Expedia number and they were helpful - turned out that when I got the Expedia manager on the phone with the hotel. low and behold, they found a room. It was not nice, it was not clean, very shabby but it was a bed with a shower for the morning. At 2:45 AM I got into my room. In the morning I spoke to the day manager. She apologized and said it was a computer error - blame it on technology!! She was supposed to refund my cost. I haven't seen it yet but will check when I get home. Very disappointing experience and a crappy way to start my holiday!
4 out of 5
by A verified traveler from Indiana

Enjoyable Stay!

Posted Aug 1, 2016
Pros: The staff was great! Room was clean!
Cons: Pool cleaned and area painted, repair jets in hot tub
Location: Island, Lighthouse, Lake views, Casa Loma was great! We paid the $10 to park and take photos did not spend the $80 to tour inside. (2 Adults & 2 kids)
We actually loved most everything about this place! The one thing we noticed was the pool could have been cleaner. The whole pool area could have used a coat of paint as well as a good cleaning. Also only one of the jets in hot tub worked.
4 out of 5
by A verified traveler from Toronto

Convenient for the airport

Posted Aug 1, 2016
Pros: It provided a shuttle bus to the airport and had a restaurant attached. It had tea and coffee available in the reception area.
Cons: The hotel is a little tired but had everything we needed for a short stay.
Location: It was close to Sears and Hudson Bay as well as a few other shops in the mall.
Having had our flights cancelled, this hotel was very convenient as we waited for the next available flight. There was a swimming pool and gym but we did not have our swimsuits or gym clothes with us. The staff were very helpful.
3 out of 5
by A verified traveler from Belle River, Ontario

nice hotel close to many amenities and hwy

Posted Jul 30, 2016
Pros: was close to the hwy and other amenities .. Walmart,etc.
Cons: a couch and table to fill up the open area
Location: close hwy access to get across the city and many food stores nearby
had an issue with the toilet and the maintenance person was very quick and efficient.. the room was a good size and could have used a couch and table to fill it up.
2 out of 5
by A verified traveler

Place to sleep

Posted Jul 29, 2016
If your looking for a place to show up late and leave early it is okay. Staff is rude. Cleaners either over worked or under staffed. Did not replace coffee in room front desk would not give us any. Booking said incredible view not so much on 2nd floor with a partial wall in the way. Only had one of our rooms ready when we showed up at 10:00pm. Told us we only had one room booked then mysteriously the second appeared on there screen when I showed my reservation.
3 out of 5
by A verified traveler

Average. No troubles

Posted Jul 24, 2016
Average. No troubles. Very short stay. Comfortable. Staff was good.
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Clean, quiet, in a great location for racing horses at Woodbine Race Track.
4 out of 5

This traveler left a rating score only Posted May 23, 2016 on Hotels
4 out of 5
by Conrad

Quick nights sleep & quiet.

Posted May 14, 2016 on Hotels
1 night from a long flight, to relax & continue our journey home the next day.