Lobby sitting area

Reviews of Comfort Inn Toronto North

2.5 out of 5
Comfort Inn Toronto North
66 Norfinch Drive, Toronto, ON

Reviews

6.6
Rating 10 - Excellent. 159 out of 962 reviews" "
Rating 8 - Good. 313 out of 962 reviews" "
Rating 6 - Okay. 229 out of 962 reviews" "
Rating 4 - Poor. 133 out of 962 reviews" "
Rating 2 - Terrible. 128 out of 962 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people in the next room were up late(3:30am). They weren't extremely loud but the rooms are not very well insulated for sound.

6/10 Okay

William

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2022
Response from Larisa Fanian, Front Desk Manager on Dec 10, 2022
Dear William,We would like to thank you for taking the time to complete our online survey and your feedback ,which is very important to us. Your input helps with our continuing efforts to provide excellent service and a great stay.Thank you very much for staying with us.Kind regards,

2/10 Terrible

ali

Disliked: Property conditions & facilities
Bad experience whit this location
Very bad experience , when I arrived at place they gauge two keys but they didn’t open the room . I have to go to front desk for replacing the keycard , finally 3rd set work but they didn’t work when I came back to hotel for second night. Toilet didn’t work after first flush after I complain they came and fixed but agin I had the same experience when I return to hotel, I don’t recommend them at all.
Stayed 2 nights in Dec 2022
Response from Larisa Fanian, Front Desk Manager on Dec 10, 2022
Dear Ali,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

albert

Stayed 1 night in Nov 2022
Response from Larisa-Front Desk Manager on Nov 15, 2022
Dear Albert.Thank you very much for your time and on line review about your stay. Your feedback is very important to us and we can assure you that we will continue to provide excellent service and do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Kind regards

10/10 Excellent

mark

Stayed 1 night in Nov 2022

2/10 Terrible

Brooke

Stayed 1 night in Oct 2022

6/10 Okay

Scott

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Booked for my daughter and friends as it was closest available to Canada’s Wonderland. Room was not clean at all, they found some surprises under the bed when looking for something in the morning before checking out. Mentioned to front desk Staff they said deal with Expedia since that’s who it was booked with.
Stayed 1 night in Oct 2022

8/10 Good

Susan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There was no anti slip in the bathtub but otherwise clean and quiet
Stayed 1 night in Oct 2022

6/10 Okay

Eric

Liked: Cleanliness, staff & service, room comfort
Less Than Ideal
The lobby and part of the 2nd floor was being renovated so it wasn’t as clean because of it. There was no soap in the room. I was told they were experiencing supply issues and to use the body gel instead. The shampoo and body wash was had a slight unpleasant scent. The hair conditioner was find. Although there was a nice roomy shower, there was no towel rack in the bathroom, just hooks on the back of the door.
Stayed 1 night in Oct 2022

10/10 Excellent

Dragosh, OTTAWA

Stayed 1 night in Oct 2022

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant
Stayed 2 nights in Sep 2022

4/10 Poor

ali

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Nathanial

Hello-meteokre
Stayed 1 night in Sep 2022

10/10 Excellent

Pierre

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Brandi, Surrey

Business traveler, Traveled with family
Liked: Staff & service
Under renovation but super comfy beds and a great location
Stayed 2 nights in Sep 2022

4/10 Poor

william

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2022

4/10 Poor

Irene

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There’s a mouse inside our room and smell something weird breakfast was cold🙁
Stayed 2 nights in Sep 2022

6/10 Okay

Joenifer

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
More improvement
Stayed 3 nights in Sep 2022

4/10 Poor

Pascal

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Tannis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is undergoing renovations, and they are trying hard to accommodate guests as best they can. The customer service is very pleasant and responsive. I had to change rooms the second night as there was a mouse in my room, as well as lots of fruit flies in the bathroom. So an issue with cleanliness (fruit flies) and renovations often misplace the tiny creatures (mice) we usually never have to see.
Stayed 2 nights in Aug 2022

8/10 Good

Mayank

Liked: Cleanliness, staff & service, amenities
As advertised. Clean and affordable.
Stayed 1 night in Aug 2022

4/10 Poor

ANDREW

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash all over the place. In halls, in the parking lot. Trash in the parking lot (from parties) remained for the four days I was there, nobody is cleaning up. No lobby, check-in is in a converted guest room, can only fit one customer at a time, so people waiting for check-in must line up in the hallway. They say they serve breakfast but they really don't, you have to tell them the night before that you want a breakfast sandwich, which is just an english muffin and egg. And they never get the order right, I saw many guests complaining about this. Had to beg for housekeeping to come by, and they only change sheets/towels, and did no cleaning at all. Wifi was spotty and not worth the trouble. Will definitely not return.
Stayed 4 nights in Aug 2022

2/10 Terrible

Ariadna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not suitable for stays, it’s dirty and smells really bad. Renovations should be finished before accepting guests. The area around the hotel is horrible . I feel I was scammed by the price I paid. The “ breakfast” was a coffee jar and all dirty . This is unacceptable
Stayed 1 night in Aug 2022

8/10 Good

Jo-Ann

Business traveler, Traveled with family
Liked: Staff & service, amenities
The hotel was under costruction. As a result, the facilities were not at their best
Stayed 1 night in Aug 2022

2/10 Terrible

Colin, Kingston

Disliked: Amenities, property conditions & facilities
The property was under construction but also didn’t seem well maintained.
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Roomed smelled like some had just finished smoking a pack of smokes. Stains were on the sheets. T.V was working, free breakfast was no where to be found. 2 female staff swearing like truckers while folding laundry.
Stayed 1 night in Aug 2022

4/10 Poor

Kim J.

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place seems like they shouldn’t be open for business. Poor customer service at the front desk, semi-permanent construction, nails in the parking lot. No vending, absolutely no ice, no soap in rooms, and expensive to top it off!
Stayed 3 nights in Aug 2022

6/10 Okay

R Marshall

Stayed 1 night in Aug 2022

2/10 Terrible

Elizabeth

Disliked: Amenities, property conditions & facilities
I was informed that the Inn was a no smoking facility but yet the upon entry that is all you smell. I had to go to Walmart to purchase disinfectant and air fresher to even stay in my room because it had an awful order and the pillows smelled musty. I tried call the front desk to complain but no one answered the phone for 3 hours and the check-in / information line was back to the vending machines. The vending and Ice machines on the 2nd floor were out of order, no one said that upon check-in. There was no room courtesy call to say the breakfast that was ordered the night before was ready to be picked up and where. The remote didn’t work. And to top off my horrible experience, there was a mouse in my room that I was unable to capture a picture of. What I did capture a picture of is the filthy mattress that I paid $526 USD to sleep on. I have never been so disgusted in my life to know that in 2022 the Comfort Inn had such deplorable conditions. There has to be some way that I can be compensated for what was supposed to be my stay at a clean facility but clearly is not.
Stayed 2 nights in Aug 2022

6/10 Okay

Carolyne

Stayed 2 nights in Aug 2022

2/10 Terrible

William

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was the worst i have ever stayed in. They never had our room ready until 2:45 when check-in is at 2pm. Had to unload and be back on road at 3:00pm. When we finally got our room there was mold around the tub. Came back at midnight and the tv was pixelating the whole stay. Asked the next day for ice and both machines were down. There were doing renos in and out of the building, and i found many screws in the drive way. ( very upsetting). I will never recommend or stay there again.
Stayed 2 nights in Aug 2022

6/10 Okay

Andre

Traveled with group
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2022

8/10 Good

Gerson Castro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast definitely could of been better , i like that there two grocery stores in the area so if you need something there's that which was convenient.
Stayed 3 nights in Aug 2022

4/10 Poor

Éric

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Under renovation and was not posted anywhere on the site or mention at time of reservation.
Stayed 4 nights in Aug 2022

2/10 Terrible

Shaniqua

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2022

4/10 Poor

Krista

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction-some mess understandable, but rooms not near as clean as should be. Garbage under beds, toilet lose and broken, stains on floor, patch work all over. Staff did not share information about breakfast. Rude when there was an error on checkout. Very expensive for what you get.
Stayed 2 nights in Aug 2022

2/10 Terrible

jacey ann

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was dirty under construction , mouse and bug traps , carpets gross , wi does couldnt see through , smell was terrible ac didny work room was humid , they offered after comlaints to change rooms to another dirty room and fauly me because i didnt change
Stayed 1 night in Aug 2022

4/10 Poor

Frank

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is under renovation. There is no mention of this on the web site but supposedly only the lobby area= to install an elevator. The rooms are tired looking, old and not well upkept. The washrooms seem to have had some renovation but are cheaply done.( joints on tile work). No hooks for towels.
Stayed 2 nights in Aug 2022
Response from Mav on Aug 10, 2022
Dear Frank, Thank you for taking the time to share your recent experience at our hotel. Our hotel strives to meet, and exceed all our guests' expectations so we would like to apologize for not meeting your expectations. We will do our best to make the appropriate adjustments to improve guest experience going forward. As for our renovations, we can expect those to be completed in the fall of this year. We hope that you choose to give us another chance to meet your expectations in the future when our hotel is completely renovated.

6/10 Okay

florentina

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Easy to find the hotel.
Stayed 1 night in Aug 2022

2/10 Terrible

Krown Haliburton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt tell us about the construction, no discount for the inconvenience
Stayed 2 nights in Jul 2022

2/10 Terrible

Erin

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Beds we very uncomfortable, property was dirty, tired to get in contact with front desk for a whole day with no luck to advise of a late arrival, no one at desk.
Stayed 1 night in Jul 2022

6/10 Okay

Jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mouse traps in room. Stains on sheets and curtains. Bugs in bathroom. Hair in bed. Key cards did not work half the time. Staff guy was nice though
Stayed 1 night in Jul 2022

2/10 Terrible

Hooman

Stayed 1 night in Jul 2022

8/10 Good

Anton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Comfy beds, nice accommodations, user friendly A/C unit, amazing service from the staff
Stayed 3 nights in Jul 2022

2/10 Terrible

Kathryn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction - looks barely open, hallways very dirty, very unpleasant
Stayed 1 night in Jul 2022

2/10 Terrible

María

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty place
As we understand you guys are under renovation there is no excuse for the place to be so dirty, there was even a sock left by another customer in the foldable bed, meaning they don’t check those ones to change sheets, as well people at the front acted like they didn’t care much and the phone it’s never answered
Stayed 1 night in Jul 2022

8/10 Good

Linda

Stayed 1 night in Jul 2022

2/10 Terrible

Margo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel under construction. Without any warning on the website. Everything is dirty, and smells. If I hadn’t prepaid for the room we would not have stayed.
Stayed 1 night in Jul 2022