Ratings based on 2,006 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Convenient to university and good restaurants and subway
5 out of 5
Recommended
for Everyone
by A verified traveler

great location for us.

Posted Feb 10, 2017
As I am an older person, 66 I like to be comfortable and this room was very comfortable. We stay here almost everytime we come to Toronto, unless the prices are too high which happens once in awhile.
Comment from Hotel Management
Feb 11, 2017 by Leanne, Hotel Management
We're so happy that you enjoyed your stay with us. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from markham

Downtown Hotel with easy access to hospitals, bars

Posted Feb 8, 2017
Pros: Location and spacious rooms
Cons: Food and parking should be more reasonable, it's not fine dining but the prices are high for snacks and food.
Location: Great location, restaurants, bars, hospitals, shows, the Eaton Centre are all in wailing distance
The hotel was better then expected. The areas outside can be a little sleazy with beggars etc. It wasn't good to see people walk up to their rooms with hookers. The room was nice an spacious. The rate was excellent. Parking and food is expensive. Example oatmeal was $9
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great, very affordable hotel right downtown!

Posted Feb 8, 2017
Pros: Location, price, staff.
Cons: The hotel room was somewhat strange, since the sink was not in the bathroom. This made washing up a bit challenging.
Location: Yonge street--shops and the downtown Toronto University Plenty to do!
I checked in quite late. The hotel staff was extremely polite, and very thoughtful. It was extremely comfortable.
Comment from Hotel Management
Feb 10, 2017 by Adela, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your positive feedback!
3 out of 5
by A verified traveler from Montreal

Disappointed ..and most likely not going back

Posted Feb 6, 2017
We just got back from a quick weekend out and we stayed at the hotel that we booked thru Expedia.. what was announced in the offer and when we got there was completely different. We had a prestige room with a king size bed, at first we were sastified with room, but the it was freezing and the heater wasn't working so we called the concierge and he came to fix it, we left to grab a quick bite and came back the room was still cold , so we switched to another room. At that point we were tired and the room temperature was working fine, next day we wanted to relax in the sauna and the pool as it stated in the ad.. I couldn't believe it, the pool looked like it had not be cleaned for a while and the sauna was not even heated.. so we decided to step out and go to an actual spa in another hotel. For the price and rate that we paid, I was really disappointed, even the hotel parking valet was overpriced so we had to find a place elsewhere.. just for a pool and sauna Cleanliness of the room was ok, a few towels had hair strings that did not belong to us so we had to change the towels The elevators kept on doing weird noises and not moving at all so we pray not to stay stuck in it. Only two things that were good, staff and location .. I will certainly not go back.. Just keep this hotel as your last resort if you have no choice ..
Comment from Hotel Management
Feb 10, 2017 by Adela, Hotel Management
Thank you for staying with us. We appreciate your feedback and will address this directly. Unfortunately our property does not offer Spa services or a sauna. We apologize for any misinformation you were given online. Our property amenities are a lap pool, kids pool and a workout room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
This hotel is close to shopping center and restaurants. It was very convenient specially in cold weather
Comment from Hotel Management
Feb 10, 2017 by Adela, Hotel Management
Thank you for staying with us. We appreciate your positive comment. We hope to have you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from London,ON

Home Away From Home.

Posted Jan 30, 2017
Pros: There is plenty to say in terms of the hotel itself which include it's friendly staff who always make you feel welcome. T
Cons: No comment.
Location: This hotel is close to the subway line, my favourite stores and restaurants.
My stay was very comfortable and convenient to other services such as public transportation, shopping, restaurants and local events.
Comment from Hotel Management
Feb 5, 2017 by Adela, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your positive feedback! We hope to see you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

My go-to every month!

Posted Jan 30, 2017
I travel to Toronto every month and always chose this hotel. Their staff is great. I particularly appreciate the bar and restaurant staff. They're a fun loving group! Great service, great staff, very clean and great location as well. Walking distance to the Eaton Center and Dundas Square.
Comment from Hotel Management
Feb 2, 2017 by Adela, Hotel Management
Thank you for staying with us. We appreciate your great feedback! We hope to see you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from corunna

Noisy sliding bathroom door wakes all at night

Posted Jan 28, 2017
Everything else was perfect /location/staff/spacious
Comment from Hotel Management
Feb 2, 2017 by Adela, Hotel Management
Thank you for staying with us. We appreciate your feedback and we will address this directly. We hope to see you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2017
Great hotel! Newly renovated and our room was ready for us at 8am!! We were so thankful to get some rest before touring Toronto!! Thank you for a great stay!! Our grandson enjoyed the spacious room as well!
Comment from Hotel Management
Feb 2, 2017 by Adela, Hotel Management
Thank you for staying with us. We appreciate your feedback and we will address this directly. We hope to see you back soon.