Go to the real Hilton down the street
Posted Nov 25, 2016
We checked into our hotel without issue. We were given a room on the 10th floor. Exiting the elevators, we noticed white stuff ALL over the floors in the hallway. Apparently the ceilings are falling down, not once was staff seen or heard attempting to vacuum up the millions of little white pieces of plaster, nor were there any signs apologizing for the mess.
We were advised WIFI did not require a passcode, and you simply connect and go. No problem,. Unless you need your internet for longer than 5 mins. The wifi would cut out precisely in 5 minute increments, reconnecting whenever it felt like it. For someone who is travelling for work and/or brings your work business with you to the hotel, you can appreciate the frustration this would create when trying to get stuff done. If your looking for a reliable internet connection, save yourself the frustration and go else where.
And for the grande finale, our check out was arranged for noon. My husband and I had set our alarms for 9am. Doesn't a housekeeper walk right into our room, whilst we lay in bed!!! Do these employees not have a list of people who have checked out? Not only did the housekeeper not even knock before entering, but walked right into our room and didn't stop until I sat up and said something!!!!
I was am so appalled by this hotel, and I am shocked that the rating on expedia is high for the level of service we got. Please, save yourself the trouble and book at the Hilton down the street..