Executive View Suite | Terrace/patio

Reviews of Executive Hotel Cosmopolitan Toronto

Executive Hotel Cosmopolitan Toronto
8 Colborne Street, Toronto, ON

Reviews

8.2

Very Good

Rating 10 - Excellent. 742 out of 1584 reviews" "
Rating 8 - Good. 456 out of 1584 reviews" "
Rating 6 - Okay. 169 out of 1584 reviews" "
Rating 4 - Poor. 132 out of 1584 reviews" "
Rating 2 - Terrible. 85 out of 1584 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Like a little apartment! Unit had a washer/dryer, dishwasher, fridge and beautiful windows with an incredible view of the CN Tower! Very clean and quiet (although I used ear plugs to drown out the city noises).
Stayed 2 nights in Mar 2024

4/10 Poor

Adam

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Dustin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay! Lots of local things to do just walking distance from the hotel! Definitely will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Great location and beautiful clean rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Laurie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Nikitasha

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The shower was very weak and awkward to use. Very average hotel, but good for folks looking for something reasonable in downtown Toronto.
Stayed 1 night in Mar 2024

10/10 Excellent

RAKESH

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One of the best places I have ever stayed and enjoyed with my little angel. Thank you for making it memorable and welcoming. I hope to come back again and stay.
Stayed 3 nights in Feb 2024

4/10 Poor

Sundeep

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Better places for your money.
Stayed 1 night in Mar 2024

2/10 Terrible

makayla

Stayed 1 night in Mar 2024

10/10 Excellent

Harriet

Business traveler
Absolutely fantastic hotel! The staff were so friendly and helpful. The room was great, bed so comfy! Loved my stay
Stayed 8 nights in Feb 2024

6/10 Okay

Marcus

Stayed 1 night in Mar 2024

8/10 Good

Shebeaun

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good reception staff and service
Stayed 13 nights in Feb 2024

10/10 Excellent

susanne

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Feb 2024

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This is my go-to residence when I am in Toronto. Adjacent to the PATH, two blocks to a grocery, food options in every direction and it’s a great boutique feel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paolo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good communication, spacious, well appointed room. Easy 5-minute walk from Union Station.
Stayed 1 night in Feb 2024

8/10 Good

Hiromi

Liked: Cleanliness, property conditions & facilities
They were supposed to be call or text when the room is ready but they didn’t. The front desk lady could be more better professional additude. But over all we enjoyed the room.
Stayed 1 night in Feb 2024

8/10 Good

Hasbleidy

Liked: Cleanliness, amenities, property conditions & facilities
this property was SPECTACULAR! the service and friendliness of the staff as well as its prime location in downtown toronto. i do have a couple of “bad” things to say about the property and those are: 1. if you’re driving yourself to the property, it is a little hard to find and easily missed if you’re not paying complete and utter attention. there’s also a lot of construction nearby and several streets are closed because of this. 2. the property advertises parking, and there is, but its public garages nearby, not valet. at least, not any that i could find upon my arrival. there are two that i saw within a minute’s walk. 3. i called the front desk three times all at different times and received no answer. asides from that, i would stay again. the accommodations were exquisite and the actual room was a dream.
Stayed 1 night in Feb 2024

10/10 Excellent

Thanurah

Business traveler
Liked: Cleanliness, amenities
The staff at the property will go above and beyond to make your stay comfortable and pleasant. However the room and doorway are showing age and needs a upgrade
Stayed 3 nights in Feb 2024

4/10 Poor

Hy-Tech

Stayed 1 night in Feb 2024

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved the quiet street and it wasn’t too busy
Stayed 1 night in Feb 2024

8/10 Good

Maxime

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The only thing, the front desk is very small. I waited for 30 mins to be serve. The check in didn’t work this day.
Stayed 1 night in Feb 2024

6/10 Okay

Dillin

It’s a really clean place and really clean but it took 50 minutes to get another robe
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean, and central to downtown, easy walk to union
Stayed 1 night in Feb 2024

8/10 Good

Riky

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
City view was underwhelming but good experience overall.
Stayed 1 night in Feb 2024

8/10 Good

Attila

Stayed 1 night in Feb 2024

10/10 Excellent

Tenisha, Hamilton

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very cool place. More like a one bedroom apartment with laundry and sofa bed. Small balcony with CN Tower view. Parking was a bit of a hassle and expensive. Close to eateries and pharmacy and walkable to major attractions.

10/10 Excellent

Karina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
My best friend and I enjoyed our 50th birthdays at this wonderful hotel. The staff was so responsive and went out of their way to make our stay perfect. When we arrived there was a happy 50th wish and a beautiful gift. It was so nice being able to enjoy some drinks and walk to wherever we wanted and have a wonderful time. Groceries are close by for extended stays too!
Stayed 2 nights in Feb 2024

8/10 Good

Dana

Traveled with family
No VIP benefits is frustrating. Don't advertise this if you can't deliver. Rooms were nice but needed some TLC. Floor boards were loose and sliding, walls needed some repainting, etc. Housekeeping didn't show up on the second day, perhaps because it was a Sunday?? Otherwise the place was nice enough, great location, friendly staff. I would stay here again, as the location was excellent.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I stay here several times a year. I love tbe condo style units with separate sleeping area, kitchen & living room. The staff are amazing. So accommodating IncludingSaudi, Jackie andKei..
Stayed 1 night in Feb 2024

10/10 Excellent

Holly

Traveled with partner
Liked: Amenities
Excellent stay! No complaints, everyone was very accommodating and we were able to check out late with no problem
Stayed 2 nights in Feb 2024
Response from Heather - Guest Services on Feb 12, 2024
Hello Holly,Thank you for the wonderful review. We're glad you enjoyed your stay, and hope to welcome you back soon.

10/10 Excellent

Braden

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Heather - Guest Services on Feb 12, 2024
Hello Braden,Thank you for the fantastic score! See you again soon.

10/10 Excellent

Nikita

Liked: Cleanliness, property conditions & facilities
Very nice accommodating and great for the price
Stayed 1 night in Feb 2024
Response from Heather - Guest Services on Feb 12, 2024
Hello Nikita,Thank you for the excellent score and your kind comments. We look forward to your next visit.

10/10 Excellent

Jacqueline

Liked: Cleanliness
I loved the jnr 1 bdrm suite. Perfect size. Great rate. Staff are so accommodating. Manager Jackie is very welcoming. I stay here at least 4 times a year. My favourite Toronto Hotel.
Stayed 1 night in Dec 2023
Response from Heather - Guest Services on Feb 12, 2024
Hello Jacqueline,Thank you for the amazing review! We'll let Jackie know you mentioned her. :) We look forward to your next stay.

10/10 Excellent

Russel Nonato

Liked: Cleanliness, amenities, property conditions & facilities
Love this place. 5 stars! I would definitely come back!
Stayed 1 night in Feb 2024
Response from Heather - Guest Services on Feb 8, 2024
Hello Russel Nonato,Thank you for the wonderful review. We look forward to welcoming you back.

6/10 Okay

Matt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Got into check in late because of traffic. Got in at 9 checked in and went to the Hotel Bar at 10:01 was refused service with my girlfriend. They said last call was at 10pm. Very nice way to treat Hotel Patrons. I watched people in the hotel bar stay until 1130 to finish there night, but i couldnt be serverd 1 drink at 10. I wont be back at that hotel and they can thank the bar Manager who made the desicion for it.
Stayed 1 night in Feb 2024
Response from Heather - Guest Services on Feb 12, 2024
Hello Matt,Thank you for the feedback. We apologise for the reception you received at Wildfire. We are two separate entities, and, as such, are unable to influence their hours of operation. We will pass this along to the Wildfire team, and we hope you will still return to the hotel.

10/10 Excellent

Marianeve

Stayed 1 night in Feb 2024

10/10 Excellent

Sue

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Patti

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great quick little stay. Really liked the room, staff very friendly, spa was a nice touch. Will definitely rebook for my next visit in the city.
Stayed 1 night in Jan 2024
Response from Heather - Guest Services on Feb 5, 2024
Hello Patti, Thank you for the fantastic score and review. We hope to welcome you back soon.

8/10 Good

Denis, Ottawa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No problems. But my wife could not figure out the coffee machine.
Stayed 2 nights in Jan 2024
Response from Heather - Guest Services on Feb 5, 2024
Hello Denis, Thank you for the great score. We apologise about the Keurig machine. Hopefully, one of friendly team members was able to assist. We look forward to your next visit!

10/10 Excellent

Marita

Traveled with partner
Great location in Downtown Toronto. One bedroom suite was spacious. Friendly and helpful staff.
Stayed 3 nights in Jan 2024
Response from Heather - Guest Services on Feb 5, 2024
Hello Marita, Thank you very much for the excellent score and review. We hope to see you again soon.

10/10 Excellent

Chris

Stayed 1 night in Jan 2024

4/10 Poor

Navneet

Stayed 2 nights in Jan 2024
Response from Heather - Guest Services on Feb 5, 2024
Hello Navneet,Thank you for taking the time to rate us. You don't mention what went wrong, but hopefully we can do better on a future stay.

6/10 Okay

ANDREY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
At 18:00, our room was not ready even though we had called in advance at 14:30. We looked for a hotel with parking on-site, but when we arrived, the parking was not available
Stayed 1 night in Dec 2023

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place. Excellent hospitality and very clean and safe accommodations. Love that we had a whole suite. The couch and bed were very comfortable and the views were nice from our.balcony. Appreciated the short walk to Scotiabank Arena for the hockey game. We will be back for sure
Stayed 1 night in Jan 2024
Response from Heather - Guest Services on Feb 5, 2024
Hello Harry,Thank you for your kind comments and excellent score. We look forward to welcoming you back.

6/10 Okay

Stephen

Stayed 1 night in Jan 2024
Response from Heather - Guest Services on Feb 9, 2024
Hello Stephen, Thank you for taking the time to rate our hotel. It looks as though your stay could have gone better. We hope you will return and allow us to make your next stay an excellent one.

8/10 Good

Shannon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and the valet was quick and easy.
Stayed 2 nights in Jan 2024
Response from Heather - Guest Services on Feb 5, 2024
Hello Shannon,Thank you for the lovely review and score! We hope to see you again soon.

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cosmopolitan hotel was fantastic! We thoroughly enjoyed our stay. Atmosphere was perfect and the room was adorable. We look forward to coming back in the near future!
Stayed 1 night in Jan 2024
Response from Heather - Guest Services on Feb 5, 2024
Hello Annie, Thank you! We look forward to seeing you again, as well. :)

2/10 Terrible

Rolando, Saskatoon

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
before i get the room and book was said city but its not.
Stayed 1 night in Jan 2024
Response from Heather - Guest Services on Feb 5, 2024
Hello Rolando,Thank you for the feedback. We are sorry we did not meet your expectations, but hope you will give us another chance.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather - Guest Services on Feb 5, 2024
Hello Karen, Thank you for the 5/5. We look forward to welcoming you back.