Confusing check-in. Wonderful stay.
Posted Sep 8, 2015
Comedy of errors (theirs and mine) with check-in. Expedia post said "24 hour desk" and provided a phone number. When I contacted the number, I got a "disconnected" message. In the meantime, the landlord was calling my home phone (from my original Expedia registration; my mistake). Arrived at 1am, but could find no one familiar with reservation. Finally directed to a drop-box and got keys. Once in apartment, it was WONDERFUL. Difficulties with check-in forgotten and forgiven.
Comment from Hotel Management
Dec 18, 2015 by RESERVATION TEAM, Hotel Management
Thank you very much for choosing Executive stay at Ovation Square one.
we also apologize about the inconvenience you faced at our accommodation
please note that we are registered in Expedia as a furnished accommodation suite and not a hotel therefore we dont have a 24 hr desk
in regards to your complaints please note that we have taken serious measures to ensure this problem doesn't occur again
we do promise our guests that we will deliver the best service to maintain their happiness and we do our best to keep our word
we hope to accommodate you in the near future and prove our intentions
thanks again for choosing Executive stay