Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
2.7 Room cleanliness
1.7 Service & staff
2.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by Takashi from Japan

This is not the hotel.

Posted Oct 10, 2015 on Hotels
一人での宿泊でしたが、ここはFamily以外は不可。 フロントもなければRoomMakeもありません(ゴミは自分で捨てる)。  キッチンがあるのでFamilyで車を持っているという条件ならもしかしたらあるかも、という ResidentApartmentです。 私の場合はここを選んだのは失敗でした。
Comment from Hotel Management
Feb 20, 2016 by RESERVATION TEAM, Hotel Management
Hello Takashi Thank you very much for choosing Executive stay at Ovation Square one. we are very glad to hear about your experience we also apologize about the inconvenience you faced at our accommodation please note that we are registered in Expedia as a furnished accommodation suite and not a hotel where we deliver the home feeling to our guests who prefer the comfort of a furnished suite over a hotel room we do promise our guest that we will deliver the best service to maintain their happiness we hope to accommodate you in the near future thanks again for choosing Executive stay Regards Reservation Team
1 out of 5
by Michael from Hudson

NOT A HOTEL - APARTMENT SHARE SERVICE BEWARE!

Posted Sep 21, 2015 on Hotels
Avoid this at all costs. This is NOT a hotel. It is an apartment share service. Apparently people put their apartments on the market for people to use as a hotel for travelers. 30 Min on the phone with someone who spoke very broken English and who's phone kept cutting out to go on the scavenger hunt for the key which was located in a mailbox in front of some business that was near the apartment. Once that was located there were cryptic at best instructions how to park and where to go. The key didn't work in any door leading to the apartment. I walked around the building for 45 min before becoming frustrated and finding accommodations elsewhere. This was a disaster avoid it at all costs.
Comment from Hotel Management
Feb 20, 2016 by RESERVATION TEAM, Hotel Management
Hello Michael Thank you very much for choosing Executive stay at Ovation Square one. we also apologize about the inconvenience you faced at our accommodation please note that we are registered in Expedia as a furnished accommodation suite and not a hotel where we deliver the home feeling to our guests who prefer the comfort of a furnished suite over a hotel room in regards to your complaints please note that we have taken serious measures to ensure this problem doesn't occur again we do promise our guests that we will deliver the best service to maintain their happiness and we do our best to keep our word we hope to accommodate you in the near future and prove our intentions thanks again for choosing Executive stay Regards Reservation Team
4 out of 5
by A verified traveler from Ohio

Confusing check-in. Wonderful stay.

Posted Sep 8, 2015
Pros: Beautiful apartment (31st floor), marvelous view, good price.
Cons: Check-in arrangements.
Location: Superb location in heart of Mississauga. Easy trip into Toronto, either by train or car.
Comedy of errors (theirs and mine) with check-in. Expedia post said "24 hour desk" and provided a phone number. When I contacted the number, I got a "disconnected" message. In the meantime, the landlord was calling my home phone (from my original Expedia registration; my mistake). Arrived at 1am, but could find no one familiar with reservation. Finally directed to a drop-box and got keys. Once in apartment, it was WONDERFUL. Difficulties with check-in forgotten and forgiven.
Comment from Hotel Management
Dec 18, 2015 by RESERVATION TEAM, Hotel Management
Hello Patrick Thank you very much for choosing Executive stay at Ovation Square one. we also apologize about the inconvenience you faced at our accommodation please note that we are registered in Expedia as a furnished accommodation suite and not a hotel therefore we dont have a 24 hr desk However. in regards to your complaints please note that we have taken serious measures to ensure this problem doesn't occur again we do promise our guests that we will deliver the best service to maintain their happiness and we do our best to keep our word we hope to accommodate you in the near future and prove our intentions thanks again for choosing Executive stay Regards Reservation Team