Ratings based on 1,581 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Bed not very comfortable

Posted Mar 26, 2017
The staff was very friendly and a very convenient location. The amenities were nice and the room was clean. I didn't find the bed or pillows very comfortable (bed was too soft) however and I couldn't figure out how to regulate the heating unit which alternated blowing very hot and very cold air all night long.
Comment from Hotel Management
Mar 28, 2017 by Marianna Mnoyan - Front Office Supervisor, Hotel Management
Dear Guest, Thank you for submitting your review, as your feedback is very valuable to us. As a team, we regret to hear that the comfort level of the beds and pillows were not up to your standard and for that we would like to sincerely apologize. We hope this event would affect your decision when choosing a hotel in our area next time. We would love to welcome you back again in future. Until next time.. Regards, Marianna Mnoyan - Front Office Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Very nice place to stay

Posted Mar 24, 2017
Pros: Close to the airport, and lots of parking
Cons: Directions to the hotel, as their are 3 Sheratons in the same general Vicinity
Location: N/A
Had a short business stay, staff very friendly and helpful. Hotel was very modern, clean and the room the same. clean and very comfortable
Comment from Hotel Management
Mar 28, 2017 by Marianna Mnoyan - Front Office Supervisor, Hotel Management
Dear Ed, Thank you for submitting your review, as your feedback is very valuable to us. As a team, we are glad to hear that we were able to meet your expectations during your stay with us. We would love to welcome you back again in future. Until next time... Kind regards, Marianna Mnoyan - Front Office Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Across the street to airport, clean and quiet

Posted Mar 21, 2017
Had checked and paid through Expedia, so check in took about 45 seconds....room was nice but maybe a bit dated. Hot tub was relaxing and a quick bite and beer in lounge was great. All staff very friendly. Shuttle in morning had us at Terminal 1 in about 5 minutes...
Comment from Hotel Management
Mar 23, 2017 by Marianna Mnoyan - Front Office Supervisor, Hotel Management
Hi, Thank you for submitting this wonderful review. As a team, we are delighted to hear that we were able to meet and exceed your expectations. Your feedback will be shared with the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. We would love to welcome you back again into our hotel in future. Kind Regards, Marianna Mnoyan - Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Toronto airport

Posted Mar 21, 2017
We were storm stayed at Toronto airport. This hotel has a shuttle that runs every half hour between hotel and airport - very convenient
Comment from Hotel Management
Mar 23, 2017 by Marianna Mnoyan - Front Office Supervisor, Hotel Management
Hi, Thank you for submitting this wonderful review. As a team, we are delighted to hear that we were able to meet and exceed your expectations. We would love to welcome you back again into our hotel in future. Kind Regards, Marianna Mnoyan - Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Cold Lake AL-Canada

Love the location close to the airport

Posted Mar 13, 2017
Pros: location and transportation from and to the airport
Cons: It was very good
Location: The location is grate no time to see much
excellent breakfast very good service , very quite , love the room on the first floor, very nice lounge area to relax or invite a friend for a drink.
Comment from Hotel Management
Mar 20, 2017 by Marianna Mnoyan - Front Office Supervisor, Hotel Management
Dear Zinda, Thank you for submitting your wonderful feedback. As a team, we are delighted to hear that we were able to meet and exceed your expectations during your stay with us. Your comments will be passed on to the rest of the team to continuesly inspire and motivate them to deliver exceptional customer service to our valued guests, like you. We would love to welcome you back again to our hotel in future. Kind Regards, Marianna Mnoyan - Front Office Supervisor
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Hotel is Ok - Shuttle is the problem

Posted Mar 3, 2017
On the positive side. The facilities are in fair condition and the room was well kept. My only issue, and what has prompted me to write this review is the shuttle service. This hotel is serviced by a small van-sized shuttle, which tends to be smaller than the immediate competition around Pearson Airport. Due to weather delays I was stranded in Toronto for the night. All I wanted was nearby accommodation that included as shuttle to and from the airport, but alas, the shuttle was booked solid at key hours in the morning. I've never experienced this before at an airport hotel and was disappointed that no other arrangement was made for me other than calling a taxi at my expense. Had I known this I would have simply selected another hotel - so I thought I would share this information for those choosing a hotel in the area.
Comment from Hotel Management
Mar 20, 2017 by Marianna Mnoyan - Front Office Supervisor, Hotel Management
Dear Anonymous, Thank you for sharing your experience with us, your feedback is truly appreciated. As a team we regret to hear that our shuttle service was not up to your standards and you were unable to book it for the desired time due to high occupancy. Please rest assured we are currently working on this issue in order to prevent such events from re-occuring. We hope that this issue would not affect your decision when choosing a hotel in our area next time. We would love to welcome you back again in future. Kind Regards, Marianna Mnoyan - Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Manitoba

Nice hotel walking distance to the airport

Posted Mar 3, 2017
Pros: Location, location, location.
Cons: Shuttle service was overbooked upon arrival. If that had been conveyed we would found other transportation
Location: Close to airport
Nice room, good food & drinks in the lounge, good experience at check in and upon departure.
Comment from Hotel Management
Mar 20, 2017 by Marianna Mnoyan - Front Office Supervisor, Hotel Management
Dear Donna, Thank you for submitting your review, your feedback is very valuable to us. As a team, we are glad to hear that you enjoyed your overall stay with us. It is however disappointing that you were to book a shuttle for the desired time due to high occupancy. We hope this event would not affect your decision when choosing a hotel in our area next time and we would love to welcome you back again in future. Kind regards, Marianna Mnoyan - Front Office Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Airport Comfort

Posted Mar 2, 2017
Pros: Efficient check-in
Cons: It would help to know the best location to park our vehicle, based on room location so that access could be through an outside door.
Location: This is an airport hotel, so it's main purpose is a stay associated with more travel.
The check in at this hotel was the most efficient I think I have ever experienced. The last thing tired travels want is a lot of fuss and complications at check in. The room was quiet and clean. The bed was comfortable and the linens nice. The breakfast that was included with our room was delicious, and had more options than I usually see. Egg wrap, scrambled eggs, bacon, yogurt, cereal, toast, freshly cut fruit salad and juice were available. Overall i would recommend this hotel. I certainly will stay in it again should the opportunity to do so presents itself again.
Comment from Hotel Management
Mar 12, 2017 by Mariel B., Hotel Management
Hi Beyond Winnipeg, Thank you for taking the time to submit a survey regarding your recent stay. We are pleased to hear that our goal to provide you with a memorable experience was met! We certainly look forward to welcoming you back when your travels bring you back to Mississauga. Regards, Mariel Barbaza Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2017
Great Price for excellent service! Colleen at the front desk was friendly and welcoming. Definitely would stay here again.
Comment from Hotel Management
Mar 10, 2017 by Marianna Mnoyan - Front Office Supervisor, Hotel Management
Hi, Thank you for sharing your feedback. As we strive to provide exceptional customer service, we are delighted to hear that we were able to meet and exceed your expectations. We would love to welcome you back again in future. Until next time.. Kind Regards, Marianna Mnoyan - Front Office Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from kingston, ont.

hotel stay

Posted Feb 24, 2017
Pros: Airport convenience.
Nice hotel and convenient to the airport but very disappointed in the room location. We booked a couple of weeks in advance but got the room beside the elevator. It was very noisy and although it was a late check in for the price we expected more for our money.
Comment from Hotel Management
Feb 26, 2017 by Marianna Mnoyan - Front Office Supervisor, Hotel Management
Dear Mike, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Toronto Airport with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused due to close proximity to the elevators. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Mississauga. Regards, Marianna Mnoyan - Front Office Supervisor