Indoor pool, sun loungers

Reviews of Hilton Garden Inn Toronto Airport West/Mississauga

3.5 out of 5
Hilton Garden Inn Toronto Airport West/Mississauga
1870 Matheson Blvd, Mississauga, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tameika

Liked: Cleanliness, staff & service, property conditions & facilities
Overall friendly staff and clean facilities
Stayed 1 night in Apr 2024
Response from KJ on Apr 15, 2024
Dear Tameika,Thank you for your feedback! We appreciate your observation about the hotel's age. While we cherish the classic charm of our establishment, we're always looking for ways to enhance our guests' experiences. We're glad to hear you enjoyed our swimming pool and gym facilities, as well as our coffee and tea offerings. We're continuously striving to provide a comfortable and enjoyable stay for all our guests. If there's anything specific you think we could improve upon, please don't hesitate to let us know. Your input helps us ensure that we meet and exceed our guests' expectations. We hope to have the pleasure of welcoming you back soon!Warm Regards,KJ

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and quiet.
Stayed 1 night in Apr 2024
Response from kj on Apr 8, 2024
Dear Roberto,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KJ on Apr 4, 2024
Dear Robert,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was good. Room was clean and comfortable for the most part. Need better pillows that are not feather.
Stayed 2 nights in Mar 2024
Response from kj on Mar 25, 2024
Dear Juile,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kj on Mar 25, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Brandon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from kj on Mar 25, 2024
Dear Brandon,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Carol-Ann, Hollis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. My partner and I really liked the place. Breakfast was available onsite if needed
Stayed 2 nights in Mar 2024
Response from kj on Mar 18, 2024
Dear Carol,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

2/10 Terrible

Teferi

It is an old place, not as advertised. Staff are rude and argumentative. Very poor housekeeping. This hotel is not worth the money you pay.
Stayed 3 nights in Mar 2024
Response from KJ on Mar 14, 2024
Dear Teferi, Thank you for taking the time to share your feedback with us. We're truly disappointed to hear about your recent experience at our hotel. Please accept our sincerest apologies for falling short of your expectations.We take guest satisfaction very seriously, and your comments have been shared with our entire team for immediate review and improvement. It's certainly not the standard of service we aim to provide.We understand your concerns regarding the condition of our property and the behavior of our staff. Rest assured; we are taking proactive measures to address these issues to ensure a better experience for all our guests in the future.If you would be willing to provide more details about your stay, we would greatly appreciate the opportunity to further investigate and make amends. Your feedback is invaluable in helping us improve our services.Once again, we apologize for any inconvenience you experienced during your time with us. We hope you will consider giving us another chance to exceed your expectations on your next visit.Please feel free to reach out to me directly if you would like to discuss your concerns further.Warm regards,KJ

8/10 Good

vernon

Stayed 4 nights in Mar 2024
Response from kj on Apr 1, 2024
Dear Vernon,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there overnight so did not take advantage of the services
Stayed 1 night in Mar 2024
Response from kj on Mar 9, 2024
Dear Marilyn,Thank you for taking a moment to share your experience. I am happy to hear you found the facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

8/10 Good

Emery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KJ on Mar 12, 2024
Dear emery,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. We could definitely hear music blasting as we went to bed. Staff were friendly. Gym is ok but treadmills need service. We found the bed soft.
Stayed 2 nights in Mar 2024
Response from KJ on Mar 8, 2024
Dear Jessica,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

8/10 Good

Tyler Duane

Traveled with partner
Liked: Cleanliness, staff & service
Enjoyed our stay. Safe and clean.
Stayed 4 nights in Feb 2024
Response from kj on Mar 9, 2024
Dear Tyler,Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.warm regards,KJ

10/10 Excellent

john todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from kj on Mar 5, 2024
Dear John,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.warm regards,KJ

10/10 Excellent

trevor

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from KJ on Mar 12, 2024
Dear Trevor,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Sheen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KJ on Mar 12, 2024
Dear Sheen,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

8/10 Good

Gareth

The room is fine, but the lighting in the room is absolutely terrible.
Stayed 1 night in Mar 2024
Response from kj on Mar 4, 2024
Dear Gareth,hank you for taking the time to share your feedback regarding your recent stay with us. We are glad to hear that you found your room to be satisfactory, but we are sorry to learn that the lighting in the room did not meet your expectations.Lighting plays a crucial role in the overall comfort and ambiance of a room, and we regret any inconvenience or discomfort you experienced due to this issue. We take your feedback seriously and will review the lighting in our rooms to identify and implement improvements where necessary.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,kj

6/10 Okay

Jessamine

Traveled with group
Liked: Amenities
Went downstairs to eat at the restaurant to only find out the waiter only put 1 order in but brought me my drink and now it’s 10 pm and have to find a restaurant still open
Stayed 2 nights in Feb 2024
Response from kj on Mar 4, 2024
Dear Jessamine, Thank you for sharing your experience with us. We are truly sorry to hear about the inconvenience you faced at our restaurant. Understanding that dining is a significant part of your stay, it's disappointing to learn that we fell short in delivering the service you deserved, especially concerning the mishandling of your order.Please accept our sincere apologies for the oversight and for any inconvenience this caused, especially given the late hour. We recognize how frustrating it must have been to find an alternative dining option at that time.We have addressed this matter with our restaurant team to ensure that such an incident does not occur again. Our goal is to provide efficient, attentive service, and it's clear we missed the mark this time. Your feedback is invaluable as it helps us improve and ensure we meet the high standards our guests expect and deserve.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean and updated nicely
Stayed 1 night in Feb 2024
Response from kj on Feb 27, 2024
Dear Charlotte,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Seigfred, Dewitt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and excellent location , close to the airport and shopping malls .
Stayed 1 night in Feb 2024
Response from kj on Feb 27, 2024
Dear Seigfred,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Very comfy beds and love the hot tub and pool. Will stay again
Stayed 1 night in Feb 2024
Response from kj on Feb 27, 2024
Dear Angela,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property nice and accessible with good parking
Stayed 1 night in Feb 2024
Response from kj on Feb 27, 2024
Dear Sonya,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.warm regards,KJ

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from kj on Feb 27, 2024
Dear Patricia,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Joan

Liked: Amenities
Everyone is friendly and the room is beautiful clean and quiet - great to have free parking
Stayed 1 night in Feb 2024
Response from KJ on Feb 23, 2024
Dear Joan,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy parking, quiet and comfortable.
Stayed 2 nights in Feb 2024
Response from KJ on Feb 20, 2024
Dear Christopher,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

8/10 Good

justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KJ on Mar 12, 2024
Dear Justin,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

wang

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Feb 2024
Response from kj on Feb 19, 2024
Dear Wang,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Thanks

10/10 Excellent

Luz Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, good location.
Stayed 1 night in Feb 2024
Response from kj on Feb 16, 2024
Dear Maria,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

6/10 Okay

Michael

Bar/restaurant was uninviting. Staff was uninspiring. Bed and pillows were comfortable.
Stayed 3 nights in Feb 2024
Response from KJ on Feb 9, 2024
Dear Michael,Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Steven, Scarborough

Stayed 1 night in Feb 2024
Response from KJ on Mar 12, 2024
Dear Steven,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Jana

Good spot to stay
Stayed 1 night in Feb 2024
Response from kj on Feb 6, 2024
Dear Jana,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Christina

Liked: Staff & service, property conditions & facilities
Usually stay at this location. Clean. Friendly staff.
Stayed 1 night in Jan 2024
Response from KJ on Jan 31, 2024
Dear Christina,Thank you for choosing Hilton Garden Inn for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Peter

Stayed 1 night in Jan 2024
Response from kj on Mar 25, 2024
Dear Peter,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great hotel. It was quite, away from busy roads, and close to the function we were in Toronto for.
Stayed 1 night in Jan 2024
Response from KJ on Jan 31, 2024
Dear Jennifer,Thank you for taking a moment to share your experience. I am happy to hear you found the location to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from KJ on Mar 12, 2024
Dear Yuan,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm regards,KJ

2/10 Terrible

Leanne

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from kj on Jan 14, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Big

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

MASANORI

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Server at the bar is excellent!
Stayed 1 night in Jan 2024
Response from KJ on Jan 10, 2024
Thank you for choosing Hilton Garden Inn for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Best regards,KJ

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ramanaluxmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all my family had a great experience.
Stayed 1 night in Dec 2023
Response from KJ on Jan 11, 2024
Thank you for choosing Hilton Garden Inn for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Best Regards,KJ

8/10 Good

Ryan

Liked: Staff & service, property conditions & facilities
Room was nice but not fully clean. There were long hairs on the bathroom floor and used tissues on the airconditioning unit.
Stayed 1 night in Dec 2023
Response from KJ on Jan 11, 2024
Dear Ryan,Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.Best Regards,KJ

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever
Stayed 1 night in Jan 2024
Response from KJ on Jan 11, 2024
Dear Simon,Thank you for choosing Hilton Garden Inn for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga! If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Best Regards,KJ

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a convenient location lots of food choices. My daughter enjoyed the pool. Front desk was very responsive to our needs.
Stayed 2 nights in Dec 2023
Response from kj on Jan 15, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Charnpreet

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Steven B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KJ on Feb 6, 2024
Dear Steven,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Thanks

10/10 Excellent

Desmond

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, i met with Harpreet and Wasana. I recommend anyone to this site. Very clean
Stayed 1 night in Dec 2023
Response from kj on Jan 15, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Alexander

Stayed 1 night in Dec 2023
Response from KJ on Mar 12, 2024
Dear Alexander,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regard,KJ

10/10 Excellent

Brenda

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 5 days at this location with my dog. What I loved about this location was the essentially sound proof rooms, the comfy beds and the cleanliness of the rooms. Definitely would stay there again. I just wished the cleaning staff didn’t allow the room doors slam against the door luck as they entered and excited rooms, it lasted as long as they were on the floor, maybe somekind of door jam so as too not disturb hotel guests? Otherwise a peaceful and relaxing stay.
Stayed 5 nights in Dec 2023
Response from kj on Jan 15, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Rafi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Bathroom shower is broke
Stayed 1 night in Dec 2023

10/10 Excellent

Helina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean.
Stayed 1 night in Dec 2023
Response from kj on Jan 15, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.