Attending an Awards Banquet
Posted Jan 31, 2017
My wife and I stayed at the Meadowvale Hilton to attend an awards banquet. The room was very nice, and the stay was fine...until the morning.
At 9:00 am, we were awakened to the sound of someone loudly knocking on the door. I got up only to find that it was housekeeping wanting us to leave so they could clean the room. I couldn't believe it...I asked if checkout was not 11:00 am? The house keeper said yes it was...and she left.
So, then fast forward to 10:55 am as we were just about to leave...my wife finishing dressing, and the housekeeper enters the room WITHOUT KNOCKING THIS TIME!!! I couldn't believe it! I sharply asked her to leave to which she did. Needless to say, having someone walk into your room in the middle of dressing did not go over with my wife very well.
I informed the front desk as we left...but to tell you the truth, I don't think it was taken seriously. So while the hotel is very nice and comfortable....the experience with the house keeper ruined our stay.
Comment from Hotel Management
Feb 13, 2017 by Yann Vanzo Front Office Manager, Hotel Management
Thank you for your review. I'm very sorry to hear about the challenge you had with housekeeping at the morning of check out. I can fully see how this incident ruined your overall experience: please accept our sincere apologies. This is absolutely not up to our standards and I've forwarded your comments to our executive housekeeper.
We hope to get a chance to better impress you in the future.