Posted Sep 27, 2016
The lobby Porters could not have been more polite, helpful or courteous. No question posed too much trouble. Thank you. The Housekeeping Ladies carry out an excellent job of cleaning and providing all the essentials you require. Thank you. Unfortunately, although the hotel knew we had booked for 4 nights on our much needed holiday, they (or the system!?) put us in the room adjacent to the lift shaft! Lift movement 24/7 whilst on your break is a No No! Another unfortunate that would help guests feel more relaxed and invited, would be if the restaurant staff did not try to usher you out as soon as you had eaten and continue to ask if everything is ok. Despite many, many empty tables, we felt pushed to sit at a table we felt unhappy with the first night, so made our way to more pleasant tables after that, which clearly displeased the staff. This is clearly a business aimed hotel and not for the couple/family travelling on holiday. All in all I will not be recommending this Hotel chain to anyone.