Ratings based on 2,397 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from mississauga

heated pool

Posted Jan 29, 2016
Pros: location
Location: lots of clubs and lots of resturants
loved the heated outdoor pool. just what i needed in this cold weather
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good location downtown

Posted Jan 28, 2016
Pros: Location
Cons: Cheaper parking would be nice.
Location: Good for business meetings.
Comfortable room, good location although expensive parking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great view, great location in Toronto

Posted Jan 25, 2016
Great view of the city, I stayed on the 18th floor. Hotel staff was polite and helpful. Beautiful hotel over all. Very close to a lot of returants, the eaton centre and night clubs. 5 minute Ride to Uniun night club with traffic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Weekend in toronto to see a show.

Posted Jan 23, 2016
Pros: Consistancy in the standard that we enjoyed over the weekend.
Location: Centrally located and easy to get to Shops and restaurants.
Hotel displayed an excellent standard from car parking to checking in. Room was neat and tidy and remained so throughout our visit. Breakfast was great and set us in good stead for the mornings activities.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2016
Great view and comfortable stay! Go for the valet parking. It's much cheaper than regular parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Well-located

Posted Jan 10, 2016
Cons: Include the in-room wifi in the room price.
We only ever really use the hotel for sleeping, so I can't comment on many of the facilities. The rooms are perfectly good. The staff seem efficient. The only thing that really annoys me is $15 plus tax per day for in-room wifi. That is ridiculous.
1 out of 5
by A verified traveler from Rochester, New York

Below expectations

Posted Jan 7, 2016
Pros: The name
Cons: Service and Cleanliness
Room was dusty. When I arrived the hotel was not busy at all, even the staff confirmed it was a slow time. That being said I expected above average service. The hallways were dirty the elevator was dirty and my room was dusty and the carpets was dirty. Trash and hair behind the night stands. There was food trays and pizza boxes on the floor in the hallways outside of room doors that was there from the time we checked in until the time we checked out that was never picked up. I was very disappointed especially after paying $184 per night plus $40 for parking. $57 of that was for the buffet breakfast that only had eggs scrambled, bacon, toast, fruit and juice. Please stay somewhere else.
2 out of 5
by A verified traveler from Chatham, ON

Seems like a great hotel but stay there was awful

Posted Jan 4, 2016
Hotel was clean and nice, staff was top notch. Unfortunately they had us on a floor with crazy guests. Night 1 there was a lady across from us screaming from 3am on and off to 7am. This caused us to not sleep well and book another night to sleep before our journey home. Because we booked through Expedia they could not rebate any amount. Night 2 seemed good until 11pm loud taking across the hall, finally left at 1130pm then returned on and off all night long including screaming and yelling which eventually ended with a paramedic removing someone and the police loudly taking statements from them right outside our door!!! Finally the police escorted them downstairs and by this time it was 5 am. So needless to say very little sleep was had this night as well. Spoke to front desk next morning and they gave us a small rebate and a couple free movies which we appreciated but still an overall terrible stay with barely any sleep. We expected a 5 star experience and felt like we were in a ghetto hotel.
2 out of 5
by A verified traveler

Nice location

Posted Jan 3, 2016
The room Furniture was too old, No refrigerator!, no proper organization and arrangement in the new year holiday.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing staff

Posted Dec 31, 2015
Location: Lots of theatre and restaurant options nearby.
Chose this hotel because it was in walking distance from the theatre. We were hugely impressed by the professional and polite staff. The room was very clean, beds were comfortable, room service was great. Also, we found the sound insulation to be very good, didn't hear a lot of noise from other rooms/floors/outside. Overall an excellent stay.