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Thank you for choosing the Homewood Suites by Hilton Toronto Airport Corporate Centre. Your feedback is important to us and we really appreciate the time you spent on completing our survey. We are very pleased to hear you have enjoyed our services and facilities.
4/10 Poor
OSAMAH, STITTSVILLE
Traveled with family and small children, Business traveler, Traveled with family
They have people hanging out in the lobby with kids all day everyday. Common area are dirty
OSAMAH
Stayed 4 nights in Apr 2024
Response from FOM on Apr 15, 2024
Please accept our sincerest apology for the inconvenience regarding your overall experience about your recent stay with us. We assure you that this is not the usual standard of our service to our guests, and I have addressed all your comments and concerns to the appropriate departments. If you do have any issues during your stay, please do not hesitate to call the Front Desk team members to express your concerns and report any issue. This ensures that we are aware of any situation that might need resolution before your departure. We sincerely hope that you will give us another chance in future to serve you again.
Thank you for choosing the Homewood Suites by Hilton Toronto Airport Corporate Centre. Your feedback is important to us and we really appreciate the time you spent on completing our survey. Our goal is to make sure you, our valued guests receive the very best.
10/10 Excellent
Radu
Apr 9, 2024
Excellent
Radu
Stayed 1 night in Apr 2024
Response from FOM on Apr 15, 2024
Thank you for choosing the Homewood Suites by Hilton Toronto Airport Corporate Centre. Your feedback is important to us and we really appreciate the time you spent on completing our survey. Our goal is to make sure you, our valued guests receive the very best.
It’s one of my best hotel experiences ever! Everyone of the staff members we met (like 5-6) including shuttle bus drivers are super friendly and helpful so I know it’s not my luck but great management.
Nice breakfast, well equipped kitchen in our suite, nice gym and swimming pool, really good value! Highly recommended👍
Meng
Stayed 1 night in Apr 2024
Response from FOM on Apr 15, 2024
Thank you for choosing the Homewood Suites by Hilton Toronto Airport Corporate Centre. Your feedback is important to us and we really appreciate the time you spent on completing our survey. I am glad you enjoyed your stay. Our team would be really pleased to know that you gave us an excellent review. It sure means a lot to our team who put in a great effort to make sure you, our valued guest receive the very best. I will definitely let the staff know that their efforts and hard work were noticed and appreciated.
Breakfast was amazing. Property was not plowed from the snow.
Audrey
Stayed 1 night in Mar 2024
Response from FOM on Apr 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga!
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga!
8/10 Good
Irene Grace
Feb 29, 2024
Liked: Staff & service
The suite can accomidate big group. We were upgraded which was great. Breakfast is just ok.
Irene Grace
Stayed 1 night in Feb 2024
Response from FOM on Apr 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga!
The property and rooms were well kept. Very clean. My issue was we stayed for 4 night and no on came to clean our room. I had to practically beg for someone to bring me fresh towels. Had it not been for the poor room service I would return and recommend others. But for such poor service I would not return or recommend anyone. Sorry.
JANETTE
Stayed 4 nights in Feb 2024
Response from FOM on Feb 27, 2024
Thank you for choosing the Homewood Suites by Hilton Toronto Airport Corporate Centre. Your feedback is important to us and we really appreciate the time you spent on completing our survey. We are sorry we were not able to provide you with a great experience during your recent stay. I have addressed all your comments and concerns to the appropriate Team Members. We assure you that this is not the usual standard of our service to our guests. In addition, we are re-evaluating our inspection processes to ensure these types of issues do not occur in the future.
Close to airport- the suites are great for families and very comfortable - great staff- very helpful- offered to dive us to restaurant when Uber wasn’t readily available and offered to pick us up when we were done which we super appreciated
Lesley Steele
Stayed 1 night in Feb 2024
Response from FOM on Feb 27, 2024
Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back to Toronto.
Thank you for sharing this quick feedback on your recent stay with us. As a valued guest, we would appreciate if you would kindly share your thoughts with us about your experience so we could work towards improving these areas. We hope you will consider staying with us in the future and allow us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
10/10 Excellent
MISS
Feb 10, 2024
MISS
Stayed 1 night in Feb 2024
Response from FOM on Apr 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga!
10/10 Excellent
Irma
Jan 8, 2024
Irma
Stayed 4 nights in Dec 2023
Response from FOM on Feb 27, 2024
Thank you for this great review. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on Expedia. I am glad you enjoyed your stay. Our team would be really pleased to know that you gave us such a terrific review.
10/10 Excellent
Opal
Dec 29, 2023
Opal
Stayed 1 night in Dec 2023
Response from FOM on Jan 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again soon!
Front desk was so helpful in our needs while we were there
Sokha
Stayed 1 night in Dec 2023
Response from FOM on Jan 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again soon!
10/10 Excellent
Arnold
Dec 27, 2023
Arnold
Stayed 1 night in Dec 2023
Response from FOM on Feb 27, 2024
Thank you for this great review. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on Expedia. I am glad you enjoyed your stay. Our team would be really pleased to know that you gave us such a terrific review.
Thank you for this glowing review. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on Expedia. I am glad you enjoyed your stay. Our team would be really pleased to know that you gave us such a terrific review.
10/10 Excellent
Paul
Traveled with family
Dec 20, 2023
Liked: Cleanliness, staff & service
Paul
Stayed 1 night in Dec 2023
Response from FOM on Jan 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again soon!
6/10 Okay
AIMEE
Dec 18, 2023
AIMEE
Stayed 1 night in Dec 2023
Response from FOM on Feb 27, 2024
Thank you for sharing your feedback. We are sorry we were not able to provide you with a great experience during your stay. Your satisfaction is very important to us and we appreciate your feedback. Your comments will help us to improve our guest experience. We hope you will consider staying with us again.
10/10 Excellent
Christina
Traveled with partner
Dec 17, 2023
Liked: Amenities
Front staff were very friendly and polite
Christina
Stayed 1 night in Dec 2023
Response from FOM on Jan 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again soon!
6/10 Okay
Malcolm
Dec 7, 2023
Mattress was worn out.
Malcolm
Response from FOM on Feb 27, 2024
Thank you for sharing your feedback. We are sorry we were not able to provide you with a great experience during your stay. Your satisfaction is very important to us and we appreciate your feedback. Your comments will help us to improve our guest experience. We hope you will consider staying with us again.
10/10 Excellent
Daniela
Dec 5, 2023
Daniela
Stayed 1 night in Nov 2023
Response from FOM on Jan 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again soon!
All staff are well hardworking and polite. Room and breakfast area really clean.
Tamdin
Stayed 2 nights in Nov 2023
Response from FOM on Jan 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again soon!
10/10 Excellent
Alexis
Nov 25, 2023
We had a great one night stay for a layover at the Toronto airport. The two bedroom suite was spacious for our family of five. The pool was very basic and no hot tub but the stay was otherwise good. We walked to an Irish restaurant/pub about a block away which was great for dinner.
Alexis
Stayed 1 night in Nov 2023
Response from FOM on Jan 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again soon!
8/10 Good
Hyunkyoon
Nov 18, 2023
Hyunkyoon
Stayed 2 nights in Nov 2023
Response from FOM on Jan 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again soon!
10/10 Excellent
Hyunkyoon
Nov 11, 2023
Hyunkyoon
Stayed 1 night in Nov 2023
Response from FOM on Jan 5, 2024
Thank you for choosing Homewood Suites by Hilton for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again soon!
4/10 Poor
Nakeisha
Nov 9, 2023
Nakeisha
Stayed 1 night in Nov 2023
10/10 Excellent
Kyle
Nov 7, 2023
Kyle
Stayed 1 night in Nov 2023
Response from Michael on Nov 17, 2023
Thank you for taking the time to share your recent experience with us. At Homewood Suites, our dedicated team is completely committed to delivering exceptional customer service. We are very glad that we have left a positive impression on you. We genuinely look forward to the opportunity of welcoming you back for another visit in the near future.
Awesome stay nice and professional staff
Breakfast needs more improvement (more variety)
Ifeoma
Stayed 8 nights in Oct 2023
Response from Michael on Oct 29, 2023
We're delighted to hear that you had an awesome stay with us and that our staff provided a professional and welcoming experience. Thank you for sharing your feedback about the breakfast. We truly value your input. We'll certainly consider your suggestion for more variety to enhance your future visits even further. We look forward to welcoming you back soon at Homewood Suites!
We came here for my birthday and we were welcomed. The front desk staff was welcoming and they had no problems with us checking in early. We were lucky to have a room right away. They gave us welcome bags and a birthday bag for me filled with treats. Drinks. Thank you so much! The room was beautiful. Two bedrooms and two baths. Three tvs and kitchen. Plus a sofa bed. The buffet could be better. The pancakes were dry. They need to offer more variety.
Verified traveler
Stayed 1 night in Oct 2023
Response from Michael on Oct 29, 2023
We're delighted to hear that you chose to celebrate your birthday with us, and we're pleased that our front desk staff provided you with a warm welcome and accommodated your early check-in. It's wonderful to know you enjoyed your room, which offered ample space and amenities. We appreciate your feedback on the breakfast menu and will certainly take your comments into consideration to improve the variety and quality of our offerings for future guests. Thank you for celebrating with us, and we hope to welcome you back for another special occasion soon at Homewood Suites!
There is no restaurant or bar at this facility, so after our flight they had only food to microwave which was of no value due to being gluten free.
Sandra
Stayed 1 night in Sep 2023
Response from Michael on Oct 2, 2023
Thank you for taking a moment to share your experience at Homewood Suites. We have complementary continental breakfast service every morning and evening social events on Wednesdays in the evening. We are sorry that we were unable to meet your expectations regarding restaurant and bar service. Once again, we aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.
Had a couple earwigs in the room,
Staff was very friendly..shuttle is awesome as it comes just for you.
Checkout should be 12 not 11 personal opinion as your giblving a home vibe
Josh
Stayed 1 night in Sep 2023
Response from Michael on Sep 25, 2023
Thank you for taking a moment to share your experience at Homewood Suites. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.
Furniture in disrepair. Staff unhelpful: presently used as a refugee camp facility
Nigel
Stayed 3 nights in Sep 2023
Response from Michael on Sep 19, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your stay. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope to have the chance to welcome you back again, and we do encourage you to contact our manager to discuss your experience in more detail.
8/10 Good
Fiordalisa
Traveled with family
Sep 6, 2023
Liked: Staff & service
A good place to stay for a night!!
We stayed at this place for a night. The room was nice compared to others hotel with same price, but the beds were not confortables and the bathroom still had some hair from previous guests. Breakfast was ok, nothing impressive, but customer service was 10/10.
Fiordalisa
Stayed 1 night in Sep 2023
Response from Michael on Sep 15, 2023
We feel sorry that we could not earn a perfect guest satisfaction from you throughout your stay here at Homewood Suites. Our Whole team is determined to provide the highest standard of guest service at all times, and we regret that we fell short for that. Please allow us to provide you with the more positive service you deserve on your next stay at Homewood Suites
We are very pleased to hear you have enjoyed our services and facilities at Homewood Suites. Making you happy makes us happy. We will make sure to share this feedback with our front desk staff members to give them the recognition that they deserve. They will be delighted to hear your feedback. We would like to make your stay even better on your next stay with us. Please talk to any member of our team, and we will make sure you're 100% happy. GUARANTEED.
Thank you for taking a moment to share your experience at Homewood Suites. We’re glad to hear that you were pleased with our service and found it to be pleasant. We hope you’ll visit us again soon.
Thank you for taking a moment to share your experience at Homewood Suites. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.
We are very pleased to hear you have enjoyed our services and facilities at Homewood Suites. Making you happy makes us happy. We would like to make your stay even better on your next stay with us. Please talk to any member of our team, and we will make sure you're 100% happy. GUARANTEED.
Thank you for providing feedback on your recent experience at Homewood Suites. We take pride in providing a clean and comfortable space for all of our guests so our team appreciates that you noticed. We look forward to seeing you again soon.
Thank you for taking a moment to share your experience at Homewood Suites. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.
6/10 Okay
Steve
Aug 13, 2023
Steve
Stayed 1 night in Aug 2023
Response from Michael on Sep 3, 2023
Thank you for recent review. We regret that you were not completely happy with our high standard of service. Our team here at Homewood Suites is committed to providing high-quality customer service to all of our valuable guests. We hope to see you again in the near future.
Thank you for sharing a review of your recent experience. Our team here at Homewood Suites is committed to providing high-quality customer service. We’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
10/10 Excellent
Paolo
Aug 6, 2023
Paolo
Stayed 1 night in Aug 2023
Response from Michael on Aug 10, 2023
Thank you for sharing a review of your recent experience. Our team here at Homewood Suites is committed to providing high-quality customer service. We’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
We had a great experience for our first visit and chose to return again. The rooms are well laid out and clean, and the kitchen has all the appropriate dishes (though no soap or sponges/rags - only a tab for the dishwasher). Breakfast is varied and adequate in quality. The staff are amazing! We’ve never encountered anyone irritable, rude or unhelpful.
Christina
Stayed 2 nights in Jul 2023
Response from Michael on Aug 1, 2023
Thank you for taking a moment to share your experience at Homewood Suites. We’re proud to deliver great value to our guests so we’re delighted that you found our service to be well priced. We hope you’ll visit us again soon.
10/10 Excellent
Aïda
Traveled with family and small children, Traveled with family
My family and i really enjoyed our stay here. The front desk ladies upon check in were so nice and helpful. They really made us feel welcomed.
The pool was nice too, my kids loved swimming around for a bit in it. It seemed to have been heated too. Breakfast was great for your included breakfast and had lots of different options.
Our only concern really which wasnt even a concern so much, was that we clearly had 6 people on our reservation for the suite and even though two of those people were children it wiuld have been nice to have a towel for each person. We didnt realise there werent enough towels until i went to take my kids out of the bayh after my husband and parents had showered and there wasnt any towels for them, or me for later. Luckily i had their beach towels packed with us so it was fine.
Lots of places to eat around there and again front staff made us feel very welcomed.
Aïda
Stayed 1 night in Jul 2023
Response from Michael on Aug 1, 2023
Thank you for taking a moment to share your experience at Homewood Suites. Our team is so glad to hear that you enjoyed your stay at Homewood Suites. We look forward to seeing you again soon.
6/10 Okay
Jaclyn
Traveled with family and small children, Traveled with family
The website said they had free cribs/infant beds available but they don't. We picked this hotel specifically because we wouldn't have to bring our travel crib for our 1yo. Now we're here without a crib...
We did phone ahead and ask them to put one in our room and they said "we'll get housekeeping to set that up". They did not alert us to the fact they don't have them.
Everything is great otherwise--but this is a very important detail!
Jaclyn
Stayed 1 night in Jul 2023
Response from Michael on Aug 1, 2023
-Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your stay. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. I recognize the situation you were in during your stay. We are constantly looking for ways to enhance the guest experience, and this is not typical of our hotel. We sincerely apologize for the issue with baby crib and the inconvenience it has caused you. Please accept our sincerest apology. We appreciate you bringing this to our attention. Thank you for your understanding and I hope to have the opportunity to share a more satisfying experience with you in the near future.
Thank you for taking a moment to share your experience at Homewood Suites. Our team is so glad to hear that you enjoyed your stay at Homewood Suites. We look forward to seeing you again soon.
Thank you for sharing a review of your recent experience. Our team here at Homewood Suites is committed to providing high-quality customer service. We’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Thank you for taking a moment to share your experience at Homewood Suites. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.