Full-size fridge, microwave, stovetop, dishwasher

Reviews of Homewood Suites by Hilton Toronto Vaughan

3 out of 5
Homewood Suites by Hilton Toronto Vaughan
618 Applewood Crescent, Vaughan, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1001 reviews" "
Rating 8 - Good. 306 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Diamond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Dear Guy,Thank you for choosing Homewood Suites by Hilton Toronto Vaughan for your recent stay. We're thrilled to hear that you had a great experience with us!If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to let us know. We're always here to ensure your stay is exceptional.Warm Regards,Front Desk ManagementHomewood Suites by Hilton Toronto Vaughan

8/10 Good

Scott, Brantford

Traveled with partner
Liked: Staff & service
Poor quality matress. Terrible pillows. The property is old and due for a renovations. This one is not up to the high standards Iam used to at other Hilton Homewood Suites locations.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Dear Scott,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the quality of the mattress and pillows. Your comfort is important to us, and we regret that we fell short of your expectations in this regard.We appreciate your comments about the property, and we understand the importance of maintaining high standards throughout all our locations. Please be assured that your feedback will be shared with the appropriate team for review and improvement.If you decide to give us another opportunity in the future, we would welcome the chance to provide you with a more enjoyable experience that aligns with the high standards you expect from Hilton Homewood Suites.Warm Regards,Front Desk ManagementHomewood Suites by Hilton Toronto Vaughan

8/10 Good

Mike

Stayed 1 night in Apr 2024

10/10 Excellent

Yarith, Repentigny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids enjoyed the heated indoor pool and the hot tub. We had the two beds suite and it was in good shape. The door with phone app access is also good high tech. Complimentary Breakfast was satisfactory given it is complimentary. I like that the staff ensure rules are being followed such as not bringing breakfast to their room! I believe there is great value for what you paid.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 3, 2024
Dear Yarith,Thank you for choosing Homewood Suites by Hilton Toronto Vaughan for your recent stay. We're delighted to hear that you had an excellent experience and enjoyed the amenities our hotel has to offer.It's wonderful to know that your kids enjoyed the heated indoor pool and hot tub, and that you found the two-bed suite comfortable. We're also glad that you appreciated the convenience of our high-tech door access with phone app.We strive to provide great value for our guests, and we're pleased that you found the complimentary breakfast satisfactory. Your understanding of the rules regarding breakfast service is greatly appreciated.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm Regards,Front Desk ManagementHomewood Suites by Hilton Toronto Vaughan

8/10 Good

Mathieu

Traveled with group
Liked: Cleanliness, staff & service, amenities
lots of garbages outside
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 3, 2024
Dear Mathieu,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the presence of garbage outside the hotel. Maintaining a clean and tidy environment is important to us, and we will address this promptly to ensure a more pleasant experience for our guests.If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We appreciate your feedback and hope to provide you with an improved experience moving forward.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 3, 2024
Dear Michael,We're delighted to hear that you had an excellent stay at Homewood Suites Vaughan! Your satisfaction is our top priority, and we're thrilled that everything met your expectations.If you have any further comments or if there's anything we can do to enhance your next visit, please feel free to let us know. We look forward to welcoming you back for another fantastic stay!Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at night, so can't say for sure, but seemed rather industrial. No obvious signage at the corner so missed the turn first time around. The staff however, are fantastic.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 3, 2024
Dear Randy,Thank you for choosing to stay at Homewood Suites Vaughan and for sharing your feedback with us. We apologize for any inconvenience you experienced with locating the hotel upon arrival. We'll take your comments into consideration to improve our signage for better visibility, especially during nighttime.However, we're delighted to hear that you found our staff to be fantastic. Providing exceptional service is a top priority for us, and we're glad our team members made a positive impression on you.We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. If there's anything else we can assist you with, please feel free to let us know.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

4/10 Poor

Andrea

Traveled with family
Disliked: Cleanliness, staff & service
Our booking was not correct and all they did to reconcile is give us 2 free bottles of water We weren’t on the same floor as the rest of the team we came with, and
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Dear Andrea,Thank you for choosing to stay at Homewood Suites Vaughan, and we sincerely apologize for the inconvenience you experienced with your booking and room assignment.We understand how important it is to have a seamless booking process and to be accommodated on the same floor as your team members. We're sorry that we fell short of meeting your expectations in this regard. Rest assured, we will review our booking procedures to prevent such issues from occurring in the future.While we're glad to hear that you received complimentary bottles of water, we recognize that this may not fully compensate for the inconvenience you encountered. Please accept our sincere apologies for any frustration or inconvenience caused.If there's anything else we can do to make amends or to enhance your future stays, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to better serve you in the future.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size suite.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Dear Leslie,Thank you for choosing Homewood Suites Vaughan for your recent stay. We're pleased to hear that you found our suite to be of a good size. Providing spacious and comfortable accommodations is one of our top priorities, and we're glad that you enjoyed the size of your suite. We hope it contributed to a pleasant and relaxing stay with us.If there's anything else we can assist you with or any feedback you'd like to share, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service
access to shopping for family and kids, however, even with the bump to another sister property, the hotel did not have two beds left in the facility and we were forced to use a cot, they did provide us with a breakfast voucher for one day which was much appreciated; the slide was not operational, other than that it was good stay
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 20, 2024
Dear Kevin,Thank you for choosing to stay at Homewood Suites Vaughan and for taking the time to share your feedback with us. We're glad to hear that you appreciated the convenient access to shopping and that overall, you had a good stay.However, we apologize for any inconvenience caused by the unavailability of two beds during your visit, leading to the use of a cot. We understand the importance of ensuring a comfortable and restful stay for our guests, and we regret that we were unable to fully meet your expectations in this regard.We're pleased to hear that you enjoyed the breakfast voucher provided and that it added to your experience. We strive to provide exceptional service and amenities to all our guests, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff in front desk was always very attentive and helpful!! Thank you!
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 14, 2024
Dear Karla,Thank you for your kind words about our front desk staff! We're thrilled you found them attentive and helpful during your stay. Your feedback means a lot to us!We'd love to welcome you back soon. If there's anything we can do to make your next stay even better, just let us know!Best wishes,Front Desk

8/10 Good

Angelo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction site
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 14, 2024
Dear Angelo,I apologize for the disruption caused by our ongoing construction during your stay. Your comfort is important to us, and we're working to minimize disturbances. If there's anything we can do to make it up to you, please let us know.Warm regards,Front Desk

6/10 Okay

Shelley

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was extremely dated and curtains were torn and valance was falling off the rod. Furniture was very worn out and disappointed with the pillows and bedding, not anything like we had before. The heating system kept blowing cold air. We normally stay at the Homewood Suites and very surprised to have had a room that was in this condition. Front desk staff were great as usual.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 28, 2024
Dear Shelley,Thank you for taking the time to share your feedback with us. We're deeply sorry to hear that your recent stay did not meet your expectations, especially regarding the condition of your room. Please accept our sincere apologies for any inconvenience caused by the dated furnishings, torn curtains, and heating issues. Your comments have been shared with our housekeeping and maintenance teams for immediate attention and improvement.We appreciate your kind words regarding our front desk staff and are glad to hear that they provided great service, as usual. However, we understand that this alone does not compensate for the overall disappointment with your room.At Homewood Suites, we strive to provide comfortable and enjoyable stays for all our guests, and we regret that we fell short during your visit. We value your loyalty and hope to have the opportunity to welcome you back for a much-improved experience in the future.If there's anything specific you would like to discuss or if we can assist you further, please feel free to reach out to us directly. Your satisfaction is our top priority.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 24, 2024
Dear Laura,Thank you for choosing Homewood Suites Vaughan for your stay. We're delighted to hear that you had a great experience during your time with us. Our team works hard to ensure that every guest feels welcomed and taken care of, so it's wonderful to know that their efforts made a positive impact on your stay.If there's anything specific you enjoyed about your experience or if there are any areas where we can improve, please feel free to let us know. Your feedback helps us continue to provide exceptional service to all our guests.We look forward to welcoming you back for another great stay in the future!Warm Regards,Front Desk ManagementHomewood Suites Vaughan

8/10 Good

Emily

Liked: Cleanliness, staff & service
Nice hotel and rooms. Pool and hot tub were great. Didn’t like how you need to be a member to get free wifi, drinks were expensive to buy here. Not a lot of coffee in the room. Got burnt from the coffee machine, so watch out when using it
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 25, 2024
Dear Guest,Thank you for choosing to stay with us at Homewood Suites Vaughan and for taking the time to share your feedback. We're glad to hear that you enjoyed our hotel and rooms, as well as the pool and hot tub facilities.We apologize for any inconvenience regarding the availability of coffee in your room and the issue you experienced with the coffee machine. Your feedback has been noted, and we'll ensure that our team takes necessary steps to address this issue promptly.We'd like to clarify that our standard Wi-Fi is complimentary for all guests, and we apologize if this wasn't communicated clearly during your stay.We appreciate your valuable input as it helps us to continually improve our services and amenities. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 28, 2024
Dear Adam,Thank you for choosing to stay with us and for taking the time to leave a rating. We're delighted to see that overall, you had a positive experience during your time at Homewood Suites Vaughan. Your feedback is valuable to us as we continually strive to improve our services and facilities.If there are any areas where we can enhance your experience further or if you have any specific suggestions or comments, please don't hesitate to share them with us. We're here to ensure your future stays are even more enjoyable.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room so big.
Stayed 2 nights in Dec 2023
Response from Raghav Shah on Feb 24, 2024
Dear Cynthia ,Thank you for your kind words! We're delighted you enjoyed your stay. Looking forward to welcoming you back soon!Thanks,Raghav Shah

6/10 Okay

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 25, 2024
Dear Caitlin,Thank you for choosing to stay at Homewood Suites Vaughan and for sharing your feedback with us. We're sorry to hear that your experience with us was only average, and we apologize for any shortcomings that may have affected your stay.Your feedback is valuable to us as it helps us to identify areas for improvement. If there are any specific aspects of your stay that you feel could have been better, please don't hesitate to let us know. We're committed to providing our guests with the best possible experience, and we'll take your comments into consideration as we strive to enhance our services.We hope to have the opportunity to welcome you back in the future and to exceed your expectations with an improved experience. If there's anything else we can do to assist you, please feel free to reach out to us.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

6/10 Okay

MISS

Liked: Staff & service
Disliked: Property conditions & facilities
There is currently construction taking place around the property. The rooms are not soundproof...and slamming doors during the night in deafening
Stayed 7 nights in Feb 2024
Response from Front Desk on Feb 25, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the ongoing construction around our property and for the noise disturbances you encountered during your stay. Please be assured that we understand the importance of providing a peaceful environment for our guests, and we'll do our best to minimize any disruptions caused by external factors.Your feedback is valuable to us, and we appreciate your understanding as we work to improve our facilities. If there's anything else we can do to enhance your stay or if you have any specific concerns, please don't hesitate to let us know. Our team is here to assist you and ensure that you have a comfortable and enjoyable experience with us.We hope to have the opportunity to welcome you back in the future and to provide you with a more pleasant stay. Thank you for choosing Homewood Suites Vaughan, and we look forward to serving you again soon.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

6/10 Okay

Troy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The room was spacious and the kids loved the pool. The hotel itself is outdated and dirty. The breakfast had lots of items but only partially appetizing.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
Dear Troy,Thank you for providing feedback on your recent stay at our hotel. We're glad to hear that you found the room spacious and that your kids enjoyed the pool.We apologize for any inconvenience caused by the outdated and dirty aspects of the hotel. Your comments are important to us, and we will address them with our team to ensure improvements are made.Additionally, we appreciate your feedback on the breakfast offerings and will take it into consideration as we strive to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

Austyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. No complaints. Bed in our room was not the best for extra curricular activities was a little loud but nothing to complain about
Stayed 1 night in Feb 2024
Response from Raghav Shah on Feb 24, 2024
Dear Austyn,Thank you for your feedback! We're glad to hear that overall you enjoyed your stay with us. We appreciate your input about the bed and will certainly look into it to ensure a more comfortable experience for future guests. If there's anything else we can assist you with, please feel free to let us know. We hope to see you again soon!Thanks ,Raghav Shah

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 3 days... Clean hotel, quiet, well located
Stayed 4 nights in Feb 2024
Response from Front Desk on Feb 20, 2024
Dear Gerard,Thank you for choosing to stay at Homewood Suites Vaughan and for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be clean, quiet, and conveniently located.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 21, 2024
Dear Rana,Thank you for your positive feedback! We're delighted to hear that you had a good stay at our hotel.If there's anything specific that stood out to you during your stay, or if you have any suggestions for how we can make future stays even better, please feel free to let us know.We look forward to welcoming you back for another enjoyable experience at Homewood Suites Vaughan.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

6/10 Okay

Jason

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
We’ve stayed here 3 times over the past 2 years. Staff and the people who work here are extremely helpful and kind. Service people were quick and very attentive to any problems we encountered. I’m aware that everyone has a different level of comfort when it comes to beds. We did not find our bed very comfortable and the pillows were small and flimsy. There was mould in the corner of the shower and we spotted a silverfish running across our bathroom floor. Breakfast was good with lots of options; typical North American style - eggs (scrambled eggs, vegetable quiche), waffles, bread, turkey breakfast sausage, bananas/apples, fruit salad (melon, pineapple, watermelon), fresh veggies, orange juice, cranberry juice and free coffee. Overall, I would give this property a 3.5 star. The staff and location (right beside Walmart Superstore and quick access to highway) are 5 star.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 19, 2024
Dear Jason,Thank you for taking the time to share your feedback with us regarding your recent stay at Homewood Suites Vaughan. We are pleased to hear that you found our staff to be extremely helpful and kind, and that our service team was quick and attentive to any issues you encountered.However, we apologize for any discomfort you experienced with the bed and pillows. Your comfort is important to us, and we will certainly take your comments into consideration as we strive to improve our accommodations.Additionally, we appreciate your feedback regarding the cleanliness of the shower and bathroom floor. Rest assured, we will address these issues promptly with our housekeeping team to ensure that such incidents are not repeated in the future.On a positive note, we're glad to hear that you enjoyed the breakfast options and found our location convenient. Your overall rating of 3.5 stars is valuable to us, and we will continue to work hard to provide an even better experience for our guests.If you have any further comments or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back again in the future and provide you with an improved stay.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

Corynn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re driving up.. call comes from the property.. “there was an issue with your room you booked” immediately I was terrified we were traveling for a dance competition so assumed it would be an over booking on the property. As the staff member continues he said do not worry we have upgraded you at no cost to ensure everyone has a place to stay. The kids loved the upgrade! And we loved how helpful, attentive and on the ball staff was. Normally hotels would advise us of an issue as we’re trying to check in. Homewood Suites called 3 hrs before we were scheduled to arrive saving us the panic at checkin. We will be back next time we compete in Vaughan. Thank you again
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Dear Corynn,Thank you for sharing your wonderful experience with us! We're delighted to hear that our team was able to provide you with exceptional service and accommodate you with an upgrade, ensuring your stay was comfortable and stress-free. It's great to know that your kids enjoyed the upgrade as well.We appreciate your kind words about our proactive communication and attentive staff. Your satisfaction and peace of mind are our top priorities, and we're thrilled that we could exceed your expectations in this regard.We look forward to welcoming you back to Homewood Suites Vaughan the next time you're in the area for a dance competition. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Dear Shelley,I'm thrilled to hear that you had a great stay at Homewood Suites Vaughan! If there's anything specific that made your stay enjoyable or any feedback you'd like to share, feel free to let us know. We're here to ensure your experiences are always positive and memorable!Warm Regards,Front Desk ManagementHomewood Suites Vaughan

10/10 Excellent

Le

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice staying with my friend!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
Dear Guest,Thank you for staying with us at Homewood Suites Vaughan! We're delighted to hear that you and your friend had a nice experience during your stay.If there's anything specific that made your stay enjoyable or any areas where we can further improve, please let us know. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

8/10 Good

Kristen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a noon checkout, a member of the housekeeping team should not have tried to get into my room to clean it at 10am and then given me attitude when I told her to come back later. Otherwise amazing.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 4, 2024
Dear Guest,Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the early housekeeping attempt. We understand the importance of privacy and respect for our guests' schedules.Your feedback is valuable, and we will address this issue with our housekeeping team to ensure proper communication and timing in the future. We appreciate your kind words about your overall experience and are delighted to hear that you found it amazing.If there are any specific preferences or requests you have for your future stays, please feel free to let us know. We value your business and look forward to welcoming you back for an even more enjoyable stay.Warm Regards,Front DeskHomewood Suites Vaughan

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was nice
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
Dear Lindsay,Thank you for taking the time to share your positive feedback about the pool at Homewood Suites by Hilton. We're delighted to hear that you enjoyed the pool during your stay. Our aim is to provide a relaxing and enjoyable experience for our guests, and we're glad to know that the pool contributed to your overall satisfaction.If there's anything specific you enjoyed or if you have any preferences for your future stays, please feel free to let us know. We are here to ensure you have a comfortable and enjoyable experience every time you visit.Thank you for choosing Homewood Suites by Hilton. We appreciate your business and look forward to welcoming you back.Warm regards,Front Desk

8/10 Good

Alexandre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel avec de très belles chambres!
La chambre était superbe, grande, grand lit, petite cuisine complète avec un grand réfrigérateur, grand lit confortable, douche/toilette séparé du lavabo pour 2 personnes. Il manque de recyclage dans la chambre, sinon le reste était bien. La piscine était fermée pour rénovation durant mon séjour. Quelques dans le déjeuner continental qui est fourni avec la chambre. Stationnement gratuit, mais aucune borne de recharge. Recommandé!
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 8, 2024
Dear Alexandre,Thank you for choosing to stay at Homewood Suites Vaughan and for taking the time to share your experience with us. We're delighted to hear that you found your room to be superb, spacious, and well-equipped with amenities like a small full kitchen and comfortable queen bed.We appreciate your feedback regarding the lack of recycling in the room and apologize for any inconvenience this may have caused. Rest assured, we'll take this into consideration for future improvements.We regret to hear that the swimming pool was closed for renovation during your stay. While we strive to provide all amenities to our guests, sometimes maintenance work is necessary to ensure a better experience in the long run.It's great to know that you enjoyed the continental breakfast and the complimentary parking. We'll certainly take your suggestion about adding a charging station into consideration for future enhancements.Thank you once again for your recommendation, and we hope to welcome you back for another pleasant stay in the future.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

6/10 Okay

Tyler, Mindemoya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, was a bit of noise coming from heater but manageable, was hoping for a quiet rest after a long drive and maybe a hot tub soak but was packed with kids… Should have known it’s hockey season… maybe an hour of adult only time at the pool area?
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
Dear Tyler,Thank you for sharing your feedback about your recent stay at Homewood Suites by Hilton. We're glad to hear that you found the room nice, though we apologize for any noise disturbance from the heater.We understand the importance of providing a quiet and relaxing environment, especially after a long drive. Your suggestion regarding adult-only time at the pool area during certain hours is valuable, and we appreciate your input. We will certainly take this into consideration as we strive to enhance the overall guest experience.If there's anything specific you enjoyed or if you have any preferences for your future stays, please feel free to let us know. We are here to ensure you have a comfortable and enjoyable experience every time you visit.Thank you for choosing Homewood Suites by Hilton. We appreciate your business and hope to have the opportunity to welcome you back for a more restful stay.Warm regards,Front Desk

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating! The hotel is a little older, but service is at its best! :)
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 30, 2024
Dear Miriam,Thank you for sharing your positive feedback about your recent stay at Homewood Suites by Hilton. We're delighted to hear that you experienced friendly and accommodating service from our staff. Providing excellent service is our priority, and we're glad to know that it made a positive impression on your stay.We appreciate your understanding regarding the age of the hotel. Our team works hard to ensure a comfortable and enjoyable experience for all guests.If there's anything specific you enjoyed or if you have any preferences for your future stays, please feel free to let us know. We are here to ensure you have a pleasant experience every time you visit.Thank you for choosing Homewood Suites by Hilton. We appreciate your business and look forward to welcoming you back.Warm regards,Front Desk

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 4, 2024
Dear Guest!We extend our heartfelt appreciation for choosing our hotel for your recent stay. Your comfort and satisfaction are our top priorities, and we're excited to have the pleasure of hosting you once more in the near future.Warm regards,Front Desk

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Front Desk on Feb 4, 2024
Dear Guest!We extend our heartfelt appreciation for choosing our hotel for your recent stay. Your comfort and satisfaction are our top priorities, and we're excited to have the pleasure of hosting you once more in the near future.Warm regards,Front Desk

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that breakfast was on real dishes. breakfast was great as well!
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 4, 2024
Dear Guest,We're thrilled to hear that you loved the breakfast experience at Homewood Suites Vaughan! It's wonderful that the use of real dishes added to your overall enjoyment. Providing a great breakfast is important to us, and your positive feedback encourages our team.If there are any specific breakfast items or preferences you'd like to share for your future stays, feel free to let us know. We appreciate your kind words and look forward to welcoming you back for more delightful experiences.Thank you for choosing Homewood Suites Vaughan. We value your business and are committed to making each stay memorable.Warm Regards,Front DeskHomewood Suites Vaughan

10/10 Excellent

Joan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, upscale, excellent service. Convenient to highways, shopping, family activities.. Luxury suite with kitchen at affordable price.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 4, 2024
Dear Guest,Thank you for sharing your wonderful experience at Homewood Suites Vaughan! We're delighted to hear that you found our accommodations clean, comfortable, and upscale, with excellent service. It's great to know that our location was convenient for your needs and that you enjoyed the luxury suite with a kitchen at an affordable price.Your positive feedback motivates our team, and we appreciate you taking the time to share your thoughts. If there are any specific amenities or services you'd like to highlight for your future stays, please feel free to let us know. We value your business and look forward to providing you with more memorable experiences.Warm Regards,Front DeskHomewood Suites Vaughan

10/10 Excellent

aaron

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 4, 2024
Dear Guest!We extend our heartfelt appreciation for choosing our hotel for your recent stay. Your comfort and satisfaction are our top priorities, and we're excited to have the pleasure of hosting you once more in the near future.Warm regards,Front Desk

8/10 Good

Amber

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 4, 2024
Dear Guest!We extend our heartfelt appreciation for choosing our hotel for your recent stay. Your comfort and satisfaction are our top priorities, and we're excited to have the pleasure of hosting you once more in the near future.Warm regards,Front Desk

10/10 Excellent

Stavroula Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 4, 2024
Dear Guest!We extend our heartfelt appreciation for choosing our hotel for your recent stay. Your comfort and satisfaction are our top priorities, and we're excited to have the pleasure of hosting you once more in the near future.Warm regards,Front Desk

2/10 Terrible

Graeme

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Although booked for new years, eve - we did not wind up staying after our first room had obvious fluid stains on the sheets so pronounced we wondered if they’s been washed. We requested a second room and the stains on the comforter were obvious enough that we just dropped our key cards in the checkout box and left. I’ve stayed in $60 motels with better cleanliness standards, don’t be fooled by the Hilton name at this property.
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 8, 2024
Dear Graeme,We're deeply sorry to hear about the disappointment you experienced during your recent stay at our hotel. Providing a clean and comfortable environment for our guests is our top priority, and we sincerely apologize for falling short of your expectations.Your feedback is extremely important to us, and we will address the cleanliness issues you mentioned with our housekeeping team to ensure that such incidents do not happen again in the future. We understand the impact this had on your stay, and we genuinely regret any discomfort or inconvenience it may have caused.We appreciate you bringing this matter to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. If there's anything else we can assist you with or if you would like to discuss your experience further, please feel free to reach out to us directly.Warm Regards,Front Desk ManagementHomewood Suites Vaughan

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 4, 2024
Dear Guest!We extend our heartfelt appreciation for choosing our hotel for your recent stay. Your comfort and satisfaction are our top priorities, and we're excited to have the pleasure of hosting you once more in the near future.Warm regards,Front Desk

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 4, 2024
Dear Guest!We extend our heartfelt appreciation for choosing our hotel for your recent stay. Your comfort and satisfaction are our top priorities, and we're excited to have the pleasure of hosting you once more in the near future.Warm regards,Front Desk

6/10 Okay

Jenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice but television didn’t work
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 4, 2024
Dear Guest,Thank you for bringing the issue with the television to our attention. We apologize for any inconvenience this may have caused during your stay. Our team is committed to ensuring that all aspects of your visit are enjoyable, and we regret that we fell short in this regard.Please rest assured that we will address the television issue promptly to prevent similar occurrences in the future. If there's anything specific you'd like to share about your experience or if there are any preferences you have for your future visits, please feel free to let us know.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved and seamless stay.Warm Regards,Front DeskHomewood Suites Vaughan

10/10 Excellent

Jocelyn, Sarnia

Stayed 1 night in Dec 2023
Response from Front Desk on Feb 4, 2024
Dear Guest!We extend our heartfelt appreciation for choosing our hotel for your recent stay. Your comfort and satisfaction are our top priorities, and we're excited to have the pleasure of hosting you once more in the near future.Warm regards,Front Desk

10/10 Excellent

Adebayo Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must comment that Homewood Suites is a decent place for a family trip/holiday. The rooms are sparkling clean (and contrary to some reviews of pets by some customers who gave a 1 star). I like the fact that you have the option of an in-suite kitchen facility and a sofa bed. I give Homewood Suites a 5-star.
Response from Front Desk on Feb 4, 2024
Dear Guest,Thank you for taking the time to share your positive feedback about your stay at Homewood Suites Vaughan! We're thrilled to hear that you found our rooms sparkling clean and enjoyed the in-suite kitchen facility and sofa bed. It's wonderful to know that you had a pleasant family trip and felt the experience deserved a 5-star rating.Your kind words are truly appreciated by our team, and they serve as motivation to continue providing excellent service. If there are any specific aspects you particularly liked or if there are any preferences you have for your future stays, please feel free to let us know.We value your business and look forward to welcoming you and your family back for more memorable moments.Warm Regards,Front DeskHomewood Suites Vaughan

10/10 Excellent

Devanty

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great, with variety and options for my family. Coffee was available all day. The room was ideal with a kitchenette and good size for a family of 3 to be comfortable. The carpet needed to be cleaned everyday thoigh. Overall we were happy with the hotel.
Stayed 6 nights in Dec 2023
Response from Front Desk on Feb 4, 2024
Dear Guest,Thank you for sharing your positive experience at Homewood Suites Vaughan! We're delighted to hear that you enjoyed the breakfast with its variety and options for your family. It's great that the availability of coffee all day and the room with a kitchenette contributed to a comfortable stay.We appreciate your feedback regarding the carpet, and we'll certainly take that into consideration for improvement.Your satisfaction is important to us, and we look forward to providing you with another happy and comfortable stay in the future.Warm Regards,Front DeskHomewood Suites Vaughan

10/10 Excellent

Jocelyn, Sarnia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed ourselves tremendously Awesome apple turnover/ pastries, breakfast staff very friendly, we should express how fantastic overall the staff wss toward myself and my husband. The place was perfect. Their dryer broke down, replaced our money plus dried our clothes and folded our clothes for us. Overall are 2 nights 3 days was perfect. We couldn't be anymore happier just being there They certainly looked after us. Great work to your entire staff.
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 4, 2024
Dear Guest,We're thrilled to hear that you and your husband enjoyed a stay at Homewood Suites Vaughan! It's fantastic that you found the breakfast, especially the apple turnover and pastries, to be awesome. We're delighted that the staff was friendly and went above and beyond to ensure your overall experience was perfect.Your kind words motivate our team, and we appreciate you taking the time to share your positive feedback. If there are any specific staff members or services you'd like to highlight, or if there are any preferences for your future stays, please feel free to let us know. We value your business and look forward to providing you with more happy and memorable moments.Warm Regards,Front DeskHomewood Suites Vaughan

8/10 Good

Carla

Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 4, 2024
Dear Guest!We extend our heartfelt appreciation for choosing our hotel for your recent stay. Your comfort and satisfaction are our top priorities, and we're excited to have the pleasure of hosting you once more in the near future.Warm regards,Front Desk

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & comfortable. All the appliances were clean and worked. Big stand up fridge with top freezer so if staying a few days could have frozen food. Breakfast was good. With cooked food each day. Lots of seating. Walmart next door so it was easy to stay here. Would stay here again.
Stayed 3 nights in Dec 2023
Response from Front Desk on Feb 4, 2024
Dear Guest,Thank you for taking the time to share your positive experience at Homewood Suites Vaughan! We're delighted to hear that you found the room clean and comfortable, and that all the appliances were in good working order. It's great to know that you enjoyed the breakfast options, and the convenience of having Walmart next door.Your feedback is valuable to us, and we appreciate your kind words. If there are any specific aspects you particularly liked or if there are any preferences you have for your future stays, please feel free to let us know.We look forward to welcoming you back for another comfortable and enjoyable stay.Warm Regards,Front DeskHomewood Suites Vaughan