Ratings based on 1,117 Verified Reviews

3.6 out of 5
69% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

You get what you pay for

Posted Jun 8, 2017
The hotel was nice, nothing over the top, just okay. The staff was friendly enough, although every request (the meal in the restaurant, getting a shuttle to the airport, or even water with breakfast) I was made to feel as if I was putting them out. The shuttle from the airport was not reliable, it took over an hour to pick us up from the airport and an hour it to pick us up from the hotel to bring us back tot he airport. There are only about two restaurants within walking distance of the hotel and besides those there is nothing in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from midwest

Decent hotel

Posted May 29, 2017
This is a decent hotel, our room was clean but the shuttle service to and from the hotel is extremely unreliable. We waited in excess of an hour for the shuttle to pick us up from the airport. The next morning we requested a 5:00 AM shuttle and he didn't even show up until 5:30! Fortunately we didn't miss our flight!
Comment from Hotel Management
Jun 25, 2017 by sm, Hotel Management
Thank you for your comments. We're terribly sorry about our shuttle service and we are busy trying to rectify it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay.

Posted May 28, 2017
Great stay but room lacked air circulation. Great customer service.
Comment from Hotel Management
Jun 2, 2017 by sm, Hotel Management
Thank you for your comments. We are pleased to hear our staff made your stay a positive experience.
5 out of 5
by A verified traveler from Toronto

I will never go back

Posted May 23, 2017
Waist of money what else I want to say. Oh the Breakfast without eggs and all that
Comment from Hotel Management
Jun 7, 2017 by sm, Hotel Management
We hope you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Pros: restaurant and bar on premises. Pick up at the airport, very nice breakfast.
Location: Only stayed over night. Did not venture out. I would stay at this hotel again
We were very pleased with this hotel. Easy pick up for hotel, nice restaurant, pleasant staff and the rooms were great!
Comment from Hotel Management
Jun 2, 2017 by sm, Hotel Management
Dear guest, Thank you for your feedback and your recent stay with us, we certainly appreciate it. We are pleased to hear you had an enjoyable stay in our clean and comfortable rooms. We look forward to welcoming you back. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from f

Very nice hotel friendly staff

Posted May 20, 2017
Had a great time. Rooms clean and staff was very sweet. Couldn't have asked for a better place
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs updating

Posted May 19, 2017
Good people but overworked. Kelly at the bar is super!
Comment from Hotel Management
Jun 2, 2017 by sm, Hotel Management
Thank you for your comments and feedback. We will pass this onto Kelly!
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto

good location

Posted May 18, 2017
Pros: moderate no issues.
Cons: Staff in Kitchen area was bit rough. while people were eating b'fast, they had cleaning cart in middle of tables and making noises. should be nicer.
Location: good location.
My room was so so they gave me 1 queen bed, my booking was 2 queen bed. finally they gave me king bed. which was good.
Comment from Hotel Management
Jun 2, 2017 by sm, Hotel Management
Thank you for your comments. We will surely pass these comments onto our kitchen staff.
3 out of 5
by A verified traveler from wasaga Beach

Will not stay @ this hotel again!

Posted May 14, 2017
Had stayed here before but things have gone down hill. Room would be ok for one person but crowded for two. Only one chair available @ the writing desk. Bed was comfortable but had a noticeable sag in the centre. Carpet was worn & dirty looking. Toilet clogged so we called the front desk. No one came to fix it. Breakfast was a disappointment. Other places I have stayed there is a waffle maker & scrambled eggs available. Here you can order either but it cost you extra. Restaurant was reasonably priced for dinner but there was only one extremely busy waitress. She did an awesome job with an excellent attitude. I would not have been so cheery with all those tables to wait on!! Dinner was very slow coming but it was not the fault of the waitress!! When we left the front desk clerk took our keys asked 2 times for the room number & just that is fine. No other comment like did you enjoy your stay or have a good day. Nothing!! I will choose another hotel next time!!
1 out of 5
by A verified traveler from San Francisco, CA

Ants in room, poor service, loud construction

Posted May 12, 2017
First the phone wasn't dialing long distance. I called for them to resolve it, then said they would call back in a few minutes. An hour later, no call, so I called again. They said ah ok, let me check, pls try it in 2 minutes. No big issue, ok. Few hours later I noticed a large number of ants near the bed. I called to inform them - they didn't seem surprised AT ALL and said - 'ah ok, we'll send room service' ?! An hour later nobody shows up, so I call again. 'ah ok, do you want to come down get another key for a different room?'. I said no, have someone send it up. Which surprisingly they did within a few minutes. The second room, while no ants, everything rattled and made noise, even the alarm clock! There is no shortage of hotels in this price range, avoid this place if you can.