Lobby

Reviews of Montecassino Hotel and Event Venue

3 out of 5
Montecassino Hotel and Event Venue
3710 Chesswood Dr, Toronto, ON

Reviews

7.0

Good

Rating 10 - Excellent. 316 out of 1410 reviews" "
Rating 8 - Good. 441 out of 1410 reviews" "
Rating 6 - Okay. 317 out of 1410 reviews" "
Rating 4 - Poor. 193 out of 1410 reviews" "
Rating 2 - Terrible. 143 out of 1410 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Chau

Liked: Cleanliness
There are no microwave no refrigerator, not convenient to family stay.
Stayed 1 night in Mar 2024

4/10 Poor

Tyler

Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
The staff were polite with no issues. I have pics to show the issues with the room.. It was the price for this room that was not worth it. I would have asked for a refund but i didnt want to go through the hassle..
Stayed 1 night in Mar 2024
Response from Montecassino Team on Mar 21, 2024
Dear Tyler, Thank you for your feedback and so sorry you were not happy with your room. Had you brought this to our attention during your stay, we would have been more than happy to send one of our Staff member to assist you with the issues you encountered in the room or offer you a room change. We're sorry we missed the opportunity to make your stay comfortable and do hope you will consider staying with us again in the future. Thank you for your visit!

6/10 Okay

Rick

Stayed 1 night in Mar 2024
Response from Montecassino Team on Mar 19, 2024
Dear Rick, Thank you so much for your visit and for your feedback. We hope to see you again soon!

6/10 Okay

Connor

Liked: Cleanliness
Disliked: Property conditions & facilities
Overall it’s worth about three stars. It’s relatively clean and proper, there’s plenty of parking and there is wifi. However, it’s in a relatively remote industrial type of location and the building isn’t the best looking inside or out. Cold, dated looking tiles line the floors and furniture is older and not the cleanest looking. In terms of value, I’d go for it only at a great price.
Stayed 2 nights in Mar 2024
Response from Montecassino Team on Mar 21, 2024
Dear Connor, Thank you for staying at Montecassino Hotel during your recent visit to Toronto! We appreciate you taking the time to share your experience with us and hope to see you again soon!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, was a short stay, decent hosts at check-in and checkout
Stayed 2 nights in Mar 2024
Response from Montecassino Team on Mar 15, 2024
Dear Richard, Thank you so much for your feedback and happy to learn you had a pleasant stay with us. We hope to see you again soon!

8/10 Good

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
This is an older hotel, very comfortable and the reception was wonderful
Stayed 1 night in Mar 2024
Response from Montecassino Team on Mar 11, 2024
Dear Tracey, We at Montecassino appreciate your business, and would like to thank you for taking the time to share your experience with us. We look forward to your next visit!

10/10 Excellent

eric

Stayed 1 night in Mar 2024
Response from Montecassino Team on Mar 11, 2024
Dear Eric, Thank you so much for your visit and for your feedback. We're so happy you enjoyed your stay with us. We look forward to your next stay with us.

6/10 Okay

Jessica

Stayed 2 nights in Mar 2024
Response from Montecassino Hotel on Mar 11, 2024
Dear Jessica, Thank you so much for your feedback and for being our guest. We look forward to your next visit!

6/10 Okay

Zoe

Stayed 1 night in Feb 2024
Response from Montecassino Team on Feb 23, 2024
Dear Zoe, We appreciate your feedback and thank you so much for staying at Montecassino Hotel! We look forward to your next stay with us.

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quick check in
Stayed 1 night in Feb 2024
Response from Montecassino Team on Feb 12, 2024
Dear Danny, Thank you, so much for your business and for this great review. We are thrilled to have met your expectations and look forward to serving you again.

2/10 Terrible

Anthony

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old and dark . Small tvs and slow elevator.
Stayed 1 night in Feb 2024
Response from Montecassino Team on Feb 6, 2024
Dear Anthony, Thank you for your feedback, and would like to take this opportunity to apologize for not meeting your expectations during your stay. Thank you so much for your visit and hope you would consider staying with again in the future.

6/10 Okay

Josee

It is quite an adventure just to find reception desk. And had to get help to open room door , but it's nice, quiet. And ladies were friendly.
Stayed 1 night in Jan 2024
Response from Montecassino Team on Jan 26, 2024
Dear Josee, Thank you so much for your visit and for your review. Look forward to your next stay with us.

10/10 Excellent

Ronna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Montecassino Team on Jan 23, 2024
Dear Ronna, Thank you so much for your feedback and for being our guest. We look forward to your next visit!

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from Montecassino Team on Jan 24, 2024
Dear Daniel, It was our pleasure having you as our guest, and we appreciate your time in reviewing our property. We look forward to your next visit!

8/10 Good

Jennifer

Stayed 1 night in Jan 2024
Response from Montecassino Team on Feb 9, 2024
Dear Jennifer, Thank you so much for your feedback and for being our guest. We look forward to your next visit!

6/10 Okay

Azizillo

Traveled with family
Stayed 1 night in Jan 2024
Response from Montecassino Team on Jan 18, 2024
Dear Azizillo, Thank you so much for your visit and for your feedback. We hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Montecassino Team on Jan 18, 2024
Dear David, Thank you for staying at Montecassino Hotel! We really appreciate your feedback and look forward to your nexdt stay with us!

4/10 Poor

querol

Stayed 1 night in Dec 2023
Response from Montecassino Team on Jan 15, 2024
Dear Guest, Thank you for staying at Montecassino Hotel! We hope to see you again soon!

10/10 Excellent

irakli

Stayed 2 nights in Dec 2023
Response from Montecassino Team on Jan 9, 2024
We at Montecassino truly appreciate your business and look forward to your next stay with us!

8/10 Good

Lei

Stayed 1 night in Dec 2023
Response from Montecassino Team on Jan 9, 2024
Thank you so much for your visit! We look forward to your next stay with us.

2/10 Terrible

Olivia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Montecassino Team on Jan 5, 2024
Dear Olivia, Thank you so much for staying at Montecassino Hotel!We hope to see you again soon!

4/10 Poor

Ronen

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
There was no parking due to a banquet event and reception didn't even offer the courtesy of letting us know where we could park. This was despite the fact that I specifically asked about parking. Had to call to figure it out and they acted annoyed by my concern. Place is outdated and runned down.
Stayed 1 night in Dec 2023
Response from Montecassino Team on Jan 5, 2024
Dear Ronen, Thank you for taking the time to share your review with us. We’re so sorry to hear you were not able to park at the Hotel. The complimentary parking at the Hotel is based on first come first serve basis therefore; we’re unable to guarantee a parking spot at time of check in. We appreciate you bringing this to our attention. The feedback you shared with us will be forwarded directly with our Front Desk team to implement improvements to ensure we offer a better experience for all our guests in the future. Thank you so much for your visit!

10/10 Excellent

Everton

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Montecassino Team on Dec 28, 2023
Dear Everton, Thank you so for being our guest and for your loyalty. We appreciate your business and this great review. We look forward to welcoming you again soon!

10/10 Excellent

Ashna

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Close by and comfy. Cheap too :)
Stayed 1 night in Dec 2023
Response from Montecassino Team on Dec 21, 2023
Dear Ashna, Thank you so much for your visit and so happy to hear you had a comfortable stay with us. We look forward to your next stay with us.

10/10 Excellent

hyojin

Stayed 1 night in Dec 2023
Response from Montecassino Team on Dec 21, 2023
Dear Hyojin, Thank you for staying at Montecassino Hotel. We really appreciate your feedback and look forward to your next visit!!

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Montecassino Team on Dec 21, 2023
Dear Sarah, It was our pleasure having you as our guest, and we appreciate your time in reviewing our property. We look forward to your next visit!

6/10 Okay

Rachelle

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Montecassino Team on Dec 13, 2023
Dear Rachelle, Thank you for your feedback! We hope to see you again soon!

8/10 Good

Tamara

Stayed 1 night in Dec 2023
Response from Montecassino Team on Dec 7, 2023
Dear Tamara, Thank you so much for your business and for your review. We look forward to your next visit!

2/10 Terrible

Bhoomika

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Smells like something is wrong with heater! It has a burning smell
Stayed 1 night in Dec 2023
Response from Montecassino Team on Dec 7, 2023
Thank you for staying at Montecassino Hotel! We are so sorry the room you were assigned did not meet up to your expectations. Had you brought this to our attention during your stay, we would have been more than happy to offer you a room change or send our Maintenance team to check the heater. Thank you for bringing this to our attention and hope you would consider staying with us again!

10/10 Excellent

Abdul

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Montecassino Team on Dec 7, 2023
Thank you so much for your review. We're glad you enjoyed your stay with us! It was a pleasure having you as our guest and hope to see you again soon!

8/10 Good

Safwan

Liked: Cleanliness, property conditions & facilities
Needs to switch to key card system or fix their doors as the doors were hard to open to the room
Stayed 1 night in Dec 2023
Response from Montecassino Team on Dec 7, 2023
Dear Safwan, Thank you for taking the time to share your experience and for being our guest. Your feedback will be shared directly with our Maintenance team. We hope to see you again soon!

10/10 Excellent

Erick

Stayed 1 night in Nov 2023
Response from Montecassino Team on Dec 21, 2023
Dear Erick, Thank you for your feedback and for staying at Montecassino Hotel! We look forward to your next visit!

8/10 Good

Gavrila, Thornhill

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice surprise the hotel is in the corner of Sheppard hard to spot. Plenty of parking seems to be newly refurbished with good taste. The reception is at the 2nd level take the elevator. The lady at the reception very friendly. Rooms nice clean modern.
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 30, 2023
Thank you for taking the time to provide your feedback and for choosing Montecassino Hotel as your hotel of choice during your recent visit to Toronto!We look forward to your next stay with us.

2/10 Terrible

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
The room was NOT clean, there was nowhere to eat dinner and not even a vending machine. The guy that works there will hustle you a bag of no name chips for $5 cash though. Staff were nice. Breakfast was bad compared to other places; you can tell they are extremely budget conscious. Eg: a household tub of no name cream cheese instead of individual packets like every where else. Nowhere did it say things were sanitized by cleaning crew like every other hotel. I'd never recommend that place, nor stay there again
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 30, 2023
On behalf of the Montecassino Team, I would like to apologize for not meeting up to your expectations during your recent stay with us. I’m sorry to hear that you were not pleased with your room. Your feedback will be shared directly with both our Housekeeping & Breakfast team, to help us continue to improve. Thank you for your visit! And hope you would consider staying with us again in the future.

6/10 Okay

William, Coconut Creek

Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Montecassino Team on Nov 24, 2023
Thank you so much for staying with us! We appreciate your feedback. We look forward to your next visit!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Montecassino Team on Nov 21, 2023
Thank you for taking the time to provide your feedback and for choosing Montecassino Hotel as your hotel of choice during your recent visit to Toronto. We look forward to seeing you again soon!

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Furniture is a little dated but very comfortable and friendly staff
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 21, 2023
Thank you for your feedback and for your visit! We look forward to your next stay with us!

10/10 Excellent

Yolande

Stayed 1 night in Nov 2023
Response from Montecassino Team on Dec 13, 2023
Dear Yolande, We at Montecassino truly appreciate your business and look forward to your next stay with us! Thank you so much for your visit!

10/10 Excellent

irakli

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 21, 2023
Thank you so much for your visit and look forward to your next stay with us!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 15, 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is clean and quiet. Staff is friendly, too.
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 16, 2023
Thank you so much for your loyalty and for your feedback. We look forward to your next stay with us!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, room comfort
Top-Norrh York Hotel: Totally Underated 💯
What can I say, after all my stays 15/10❗ Accomodating 15/10 Comforrt 15/10 Hospitality 15/10 Peaceful 15/10 Perfect for brainstorming and planning my course 15/10 Quiet 15/10 Tranquil 15/10
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 15, 2023
Thank you for taking the time to provide your feedback and for choosing Montecassino Hotel as your hotel of choice during your recent visit to Toronto.I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an excellent level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to Montecassino Hotel in the near future

8/10 Good

Fred

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Nice room, poor sleep
Room was very large but bed was small for the space. Room temp was very warm and was difficult to adjust. Bed was not comfortable
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 15, 2023
Thank you for taking the time to share your experience and for being our guest. Your feedback will be shared directly with our team, to help us to continue to improve. We hope to see you again soon!

6/10 Okay

Kahliah

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 16, 2023
Thanks for your feedback and look forward to your next stay with us!

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 16, 2023
Thank you for your loyalty and feedback! We look forward to your next visit!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 8, 2023
Thank you for taking the time to share your experience and for being our guest. We look forward to your next stay with us!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, room comfort
November 2023 Montecassino Stay
Outstanding Overall👍👍👍👍👍 Clean 👍👍👍👍👍 Customer Service 👍👍👍👍👍 Professionalismb👍👍👍👍👍
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 8, 2023
Thank you so much for visit! We truly appreciate your business and look forward to accommodating you again soon.

2/10 Terrible

Abraham

Disliked: Cleanliness, property conditions & facilities
The is very bad condición the experience there are bad And they charge us 60 dll for check inn early for 1:30 hours before the time The service I. The receptionist are terrible
Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 15, 2023
Thank you so much for your feedback and so sorry you did not have a pleasant check in experience. It's the Hotel's house policy to charge for early check in as most Hotel's do. Once again, thank you for your visit!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Montecassino Team on Nov 8, 2023
Thank you for taking the time to share your experience and for being our guest. We look forward to your next visit!

10/10 Excellent

Bush

Liked: Cleanliness, amenities, property conditions & facilities
Good standing
Stayed 1 night in Oct 2023
Response from Montecassino Team on Nov 8, 2023
Thank you for taking the time to share your experience and for being our guest. We look forward to your next visit!