Ratings based on 1,146 Verified Reviews

3.6 out of 5
72% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Square One shopping

Posted Feb 22, 2017
Pros: location , staff, food
Cons: updated showers and heaters and equipment. a lot were making loud noises - ice machine, heater- AC unit
Hotel was nice. Staff were very nice and food in restaurant was very good. The pool was closed and I stayed there for that reason so I was disappointed because I went early to go swimming. They offered basketball courts instead ( umm do I do that in my bathing suit? ) I wish there was a notice informing me pool was closed before booking and didn't offer anything in return. ( pool closed for a long time because renovating so not like closed for something that day) closed til March 27th ish.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
The rooms are nice and clean. The hotel staff are courteous, and the bedding is comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Nice and clean. A bit overpriced, good location parking should be provided
3 out of 5
by A verified traveler

Unfortunately, won't stay here again

Posted Jan 16, 2017
Pros: Can't think of anything we liked.
Location: There is lots to do and see ... that's why we selected the location of this hotel. Shopping, dining, movies, etc. are all close.
We've done lots of traveling and stayed in a lot of hotels ... be warned, if you want early check-in they charge $30 extra. I've never been charged this before checking into any hotel early. So this was disappointing. They also charge extra for parking ... I'm used to paying this in downtown hotels, but wasn't happy with that additional charge as well. The hotel restaurant is overpriced. Room was clean, but dated. Bed/pillows were not comfortable at all. Heating in the room was extremely loud and with a rowdy hockey team on the same floor, we didn't get much sleep. It would also be helpful to have more available power in the room ... not a lot of available places to charge devices.
Comment from Hotel Management
Jan 20, 2017 by Raman Virk, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Toronto Mississauga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We d strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments. Again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raman Virk Front Office Manager
3 out of 5
by A verified traveler

Posted Dec 12, 2016
Pros: Central for shopping malls
Cons: Have better restaurants nearby recommended.
Location: Shopping (Square 1)
Would not recommend this hotel. Central in Mississauga but photos on expedia didn't represent the hotel. Was not that great in real.
Comment from Hotel Management
Jan 3, 2017 by Raman Virk, Hotel Management
Dear Valued Guest, We thank you so very much for taking the time to provide us with invaluable feedback regarding your recent stay at Novotel Toronto Mississauga Centre and sorry to hear your stay was not that of a good one. Please rest assured that we are taking the appropriate measures to address your comments and prevent future occurrence. Sincerely, Raman Virk Front Office Manager
2 out of 5
by A verified traveler

Posted Dec 4, 2016
Old and baf facility. Walls and doors are so thin and not sound proof, you can hear people speak and move all night long. Hotel is more expensive than most others in that area. Very disappointed.
Comment from Hotel Management
Jan 3, 2017 by Raman Virk, Hotel Management
Dear AG, Thank you very much for taking the time to share your comments regarding your stay at Novotel Toronto Mississauga Centre. Exceptional guest service is always our objective, which is why your feedback is invaluable. Reviews such as yours are critical to our ongoing efforts to improve with the aim of providing memorable experiences for our valued guests. We are very sorry to learn that your stay with us was not a positive experience. We would truly relish another opportunity to better serve you in the near future. Sincerely, Raman Virk Front Office Manager
3 out of 5
by A verified traveler

Okay for a short stay

Posted Nov 21, 2016
The air conditioning unit in the room was a noise making machine with no "air conditioning", To add insult to injury it would let you set the temperature on the thermostat to as low as you want. Lobby of the hotel is fantastic, but the floor and the rooms and the isles show the age. Okay for a short stay.
Comment from Hotel Management
Jan 3, 2017 by Raman VIrk, Hotel Management
Dear Valued Guest, Happy New Year ! Thank you so very much for taking the time to share your comments regarding your stay at Novotel Toronto Mississauga Centre. Exceptional guest service is always our objective, which is why your feedback is invaluable. Reviews such as yours are critical to our ongoing efforts to improve with the aim of providing memorable experiences for our valued guests. We are very sorry to learn that your stay with us was not a positive experience with regards to the air conditioning unit and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raman Virk Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel walkable to the square

Posted Nov 17, 2016 on CheapTickets
M family and I have always loved the Square One area. Staying at Absolute the pass few visits have been great but Novotel made it more affordable and we were still able to walk to our favorite spots. Thanks to Cheap tickets!
Comment from Hotel Management
Jan 3, 2017 by Raman Virk, Hotel Management
Dear Family United, Happy New Year to you all. We very much appreciate your comments regarding your stay at the Novotel Toronto Mississauga Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Raman Virk Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from BE

Posted Nov 11, 2016
Pros: Center of Mississauga
Cons: Parking pay
Location: Nice near Sq 1 mall
The hotel is good but one day they forget to clean my room
Comment from Hotel Management
Nov 11, 2016 by FrankR, Hotel Management
Dear valued guest, Thank you for the excellent rating of the Hotel. I am sorry to see that we missed your room on one day. We hope to see you in the near future! Regards, Frank Russo General Manager
3 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Raman Virk Front Office Manager