Unfortunately, won't stay here again
Posted Jan 16, 2017
We've done lots of traveling and stayed in a lot of hotels ... be warned, if you want early check-in they charge $30 extra. I've never been charged this before checking into any hotel early. So this was disappointing. They also charge extra for parking ... I'm used to paying this in downtown hotels, but wasn't happy with that additional charge as well. The hotel restaurant is overpriced. Room was clean, but dated. Bed/pillows were not comfortable at all. Heating in the room was extremely loud and with a rowdy hockey team on the same floor, we didn't get much sleep. It would also be helpful to have more available power in the room ... not a lot of available places to charge devices.
Comment from Hotel Management
Jan 20, 2017 by Raman Virk, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Toronto Mississauga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We d strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments.
Again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Front Office Manager