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Reviews of Novotel Toronto North York

3.5 out of 5
Novotel Toronto North York
3 Park Home Avenue, Toronto, ON

Reviews

8.0

Very Good

Rating 10 - Excellent. 541 out of 1328 reviews" "
Rating 8 - Good. 400 out of 1328 reviews" "
Rating 6 - Okay. 196 out of 1328 reviews" "
Rating 4 - Poor. 111 out of 1328 reviews" "
Rating 2 - Terrible. 80 out of 1328 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Osama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Zarah on Apr 18, 2024
Hi Osama, thank you for taking the time to leave your review. We're glad that you found aspects of your stay enjoyable. However, we regret that we didn't fully meet your expectations. Your feedback is important to us, and we'll strive to address any areas of concern to ensure a better experience for future visits. We hope you'll give us another chance to exceed your expectations. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Will

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very comfortable property, and the staff are accommodating! It is the prime hotel to be in if you are using public transport. (The Yellow Line might as well be in the lobby)
Stayed 2 nights in Apr 2024
Response from Zarah on Apr 16, 2024
Hello Will, we're thrilled to hear you had a wonderful stay with us! Your feedback means a lot. Can't wait to have you back again soon. Warm regards, Zarah Guest Services Supervisor

2/10 Terrible

Everton

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The parking was terrible, too far from the hotel and complicated to find and expense payment for parking
Stayed 1 night in Apr 2024
Response from Zarah on Apr 16, 2024
Dear Everton, we're disappointed to hear that your stay didn't meet your expectations. Thank you for bringing your concerns to our attention. Sincerely, Zarah Guest Services Supervisor

10/10 Excellent

zhe

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Zarah on Apr 18, 2024
Hi Zhe, we're delighted that you had such a fantastic experience during your stay! Your feedback is incredibly valuable to us. We can't wait to have the pleasure of hosting you again soon. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Ahmad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well appointed and overall and awesome experience would recommend! Parking is underground, do make sure your car is not too low!
Stayed 1 night in Apr 2024
Response from Zarah on Apr 16, 2024
Dear Ahmad, your feedback brightened our day! Thank you for staying with us. Looking forward to your return. Kind regards, Zarah Guest Services Supervisor

10/10 Excellent

Darrin, Wasaga Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was parking a bit inconvenient but all in all everything is great
Stayed 1 night in Apr 2024
Response from Zarah on Apr 18, 2024
Hi Darrin, we're thrilled to hear that you had such a fantastic experience during your stay! Your feedback means a lot to us. We're already looking forward to your next visit so we can continue to provide you with exceptional service. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Love having the Subway underground!!!!!
Stayed 1 night in Mar 2024
Response from Zarah on Apr 2, 2024
Dear Elizabeth, thank you for taking the time to leave us such a lovely review. We can't wait to host you again. Warm regards, Zarah Guest Services Supervisor

10/10 Excellent

Alvin

Stayed 2 nights in Mar 2024
Response from Zarah on Apr 18, 2024
Hi Alvin, your positive feedback has made our day! We're so glad to hear that you had a great time at Novotel North York. We look forward to providing you with exceptional service once again on your next visit. Warm regards, Zarah Guest Services Supervisor

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Zarah on Mar 28, 2024
Dear Kimberly, Thank you so much for staying with us and for the great feedback. We look forward to welcoming you back soon. Yours Hospitably, Zarah Guest Services Supervisor

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zarah on Mar 28, 2024
Dear Luis, your feedback brightened our day! Thank you for staying with us. Looking forward to your return. Kind regards, Zarah Guest Services Supervisor

10/10 Excellent

Saveto aka sunit

Liked: Staff & service
Location
Stayed 1 night in Mar 2024
Response from Zarah on Mar 28, 2024
Hello Saveto, we're delighted to hear you had a great stay! Thank you for choosing us. We eagerly await your next visit. Best wishes, Zarah Guest Services Supervisor

4/10 Poor

Ryan

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Zarah on Mar 28, 2024
Dear Ryan, thank you for sharing your feedback with us, although we're sorry to hear your stay didn't meet your expectations. We appreciate your insights and hope for the opportunity to improve. Sincerely, Zarah Guest Services Supervisor

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice inside. Looks like it has been recently renovated. The pool was not in service as they are totally redoing the pool area. Hotel is connected to a centre. Main occupant is the Toronto library. You can get to the subway without going outside. Breakfast had a large selection, lots of hot items.
Stayed 2 nights in Mar 2024
Response from Jermaine on Mar 21, 2024
Hello Stephen,Thank you so much for staying with us at Novotel Toronto North York. We sincerely appreciate you rating our property and we look forward to welcoming you back.JermaineFront Office Manager

8/10 Good

Adrian, Larkspur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good business hotel with the expected amenities.
Stayed 4 nights in Mar 2024
Response from Jermaine on Mar 18, 2024
Hello There Adrian,Thank you so much for staying with us and for the great feedback. We look forward to welcoming you back soon.Regards,JermaineFront Office Manager

10/10 Excellent

Yasutaka

Stayed 2 nights in Mar 2024
Response from Zarah on Apr 18, 2024
Dear Yasutaka, we're so grateful for your positive review! It's fantastic to know that you had a great experience with us. Your satisfaction is what we strive for, and we can't wait to exceed your expectations once again on your next visit. Best regards, Zarah Guest Services Supervisor

4/10 Poor

M

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
no AC, pool not open, bed hard, pillows sucked
Stayed 4 nights in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello M,Thank you so much for staying with us at The Novotel Toronto North York and for taking the time to leave us with your valuable feedback. Hearing what our guests are saying affords us the opportunity to better the service we render.We sincerely hope we get the opportunity to welcome you back to our property.Regards,JermaineFront Office Manager

2/10 Terrible

corey

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The whole trip of 5 days was mostly destroyed by room condition of this hotel and the treatment by Expedia. The room i first checked in had a musty smell. The staff were friendly and agreed to change for another room the next day. But The the room was still not smelling good and i decided to check out after two nights (moving to a substantially more expensive hotel during PDAC). This is when the trouble starts. I was supposed to be refunded for two nights or at least one night. When i checked out the hotel told me i needed to talk to Expedia for the refund because the fees were paid to Expedia not the hotel. But the hotel and expedia are still kicking foodball to each other and no side seems to care about the client they claim to serve.
Stayed 4 nights in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello Corey,I am truly sorry your stay fell short of expectations. We aim to render only the best care to our guests, so it is disheartening to hear that we missed the mark with you.We sincerely hope we are afforded the opportunity in the near future to provide you with the service you deserve.Regards,JermaineFront Office Manager

4/10 Poor

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The A/C didn't work in the room and the room would overheat.
Stayed 5 nights in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello Jeffrey,Thank you so much for staying with us at The Novotel Toronto North York and for leaving your valuable feedback, as this is one of the ways we are able to improve the service we render. .So sorry your stay fell short of your expectations, but we hope to welcome you back.Regards,JermaineFront Office Manager

8/10 Good

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garage was under renovation
Stayed 3 nights in Feb 2024
Response from Jermaine on Mar 15, 2024
Hello Alireza,Thank you so much for staying with us at The Novotel Toronto North York and for leaving us a great rating.Looking forward to welcoming you back.Regards,JermaineFront Office Manager

4/10 Poor

Rachel

I didn’t feel comfortable here. Just felt dated and gross. The carpet in the room is gross, the shower leaked every time you used it, the towels are mediocre at best. The staff was ok but when we asked for towels, we got a rob instead. The surrounding area is good for food exploration and access to the highway. Other than that I wouldn’t come back here
Stayed 1 night in Mar 2024
Response from Jermaine on Mar 15, 2024
Hello Rachel,Thank you so much for staying with us at The Novotel Toronto North York and for leaving your valuable feedback, as this is a great way for us to improve our services.Regards,JermaineFront Office Manager

10/10 Excellent

Karl

Stayed 1 night in Mar 2024
Response from Zarah on Mar 28, 2024
Hello Karl, we're thrilled you enjoyed your time with us! Thank you for the feedback. Can't wait to welcome you back. Best regards, Zarah Guest Services Supervisor

6/10 Okay

Franzi, Calgary

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient location near a major grocery store, subway station, movie theater and lots of small restaurants. And no other hotel options nearby. But the hotel has had moldy grout for years and rather than fixing it, it appears that they just re-caulk over top of it. The rooms are very basic and the restaurant menu uninspired.
Stayed 1 night in Feb 2024
Response from Jermaine on Feb 20, 2024
Hello Franzi,Thank you so much for staying with us and for taking time to rate our property. Hope to welcome you back soon!Regards,JermaineFront Office Manager

6/10 Okay

Hao

Business traveler
Liked: Cleanliness, staff & service, amenities
The location is great, but the room lacks many basic items. Such as slippers, toothbrush, toothpaste, etc.
Stayed 1 night in Feb 2024
Response from Jermaine on Feb 20, 2024
Thank you so much for staying with us and for taking time to rate our property. Hope to welcome you back soon!Regards,JermaineFront Office Manager

4/10 Poor

Jack, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here before and really enjoyed. This time the beds were aweful and the room thermostat wasn’t working and it was freezing cold all night. Nit a good experience at all
Stayed 1 night in Feb 2024
Response from Jermaine on Feb 20, 2024
Hello Jack,Thank you so much for staying with us and for taking time to rate our property. We are truly sorry your stay didn't meet your expectation, but we sincerely hope we are afforded the opportunity to welcome you back and turn this all around.Regards,JermaineFront Office Manager

8/10 Good

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like this place because it’s close to my office.
Stayed 2 nights in Jan 2024
Response from Zarah on Feb 5, 2024
Hello Melanie, Thank you so much for staying with us at The Novotel North York, and for leaving us such a great rating. Looking forward to welcoming you back. Zarah Guest Services Supervisor

10/10 Excellent

Eli

Stayed 1 night in Jan 2024
Response from Jermaine on Mar 21, 2024
Hello Eli,Thank you so much for staying with us at Novotel Toronto North York. We sincerely appreciate you rating our property and we look forward to welcoming you back.JermaineFront Office Manager

6/10 Okay

Benjamin, Belleville

Traveled with partner
Disliked: Staff & service, amenities
No problem with front desk staff. Other e.g. dining room staff, seemed unorganized and not weĺl trained. No valet parking available. Self parking available but garage underground is poorly lit and signed and frankly a nightmare to get around.
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 30, 2024
Hello Benjamin,Thank you so much for staying with us at The Novotel North York, and for leaving us such a great rating. Looking forward to welcoming you back.JermaineFront Office Manager

6/10 Okay

Cindy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jermaine on Jan 30, 2024
Hi there Cindy,Thank you so much for staying with us at The Novotel North York, and for leaving us such a great rating. Looking forward to welcoming you back.JermaineFront Office Manager

6/10 Okay

Kaleigh

Traveled with family
Good stay. Nice area. Busy.
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 29, 2024
Hello Kaleigh, Thank you so much for staying with us and for taking the time to rate our property. We hope to welcome you back soon.JermaineFront Office Manager

10/10 Excellent

Olugbenga

Stayed 1 night in Jan 2024
Response from Jermaine on Mar 21, 2024
Hello Olugbenga,Thank you so much for staying with us at Novotel Toronto North York. We sincerely appreciate you rating our property and we look forward to welcoming you back.JermaineFront Office Manager

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024
Response from Jermaine on Mar 21, 2024
Hello Lauren,Thank you so much for staying with us at Novotel Toronto North York. We sincerely appreciate you rating our property and we look forward to welcoming you back.JermaineFront Office Manager

8/10 Good

Jean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really pleasant and helpful. The room was confortable and quiet.
Stayed 3 nights in Jan 2024
Response from Jermaine on Jan 27, 2024
Hello Jean,Thank you so much for staying with us and for a great rating. HWe hope to welcome you back soon.Regards,JermaineFront Office Manager

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, nice and quiet, bed was comfy
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 26, 2024
Hi there StaceyThank you so for staying with us at the Novotel North York and for a great rating.We hope to welcome you back soon.JermaineFront Office Manager

6/10 Okay

Brian

Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Jan 2024
Response from Jermaine on Jan 23, 2024
Hello Brian,Thank you so much for staying with us and for taking the time to rate our property.We hope to welcome you back soon.JermaineFront Office Manager

10/10 Excellent

Jenny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jermaine on Jan 23, 2024
Hello Jenny,Thank you so much for staying with us and for leaving us a great rating. We hope to welcome you back soon.JermaineFront Office Manager

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean, quiet, very friendly staff.
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 23, 2024
Hi Gerald,Thank you so much for staying with us and for leaving us a great rating. We hope to welcome you back soon.JermaineFront Office Manager

4/10 Poor

Reza

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Clearly they have shortage of personnel. I don’t say they are not friendly but the front desk was not welcoming at all. I’ve never was charged for early check in. I arrived at 12 PM. Several rooms were empty and they charged me $30 to have the room at that time or stay till 3 PM. This had never happened to me before anywhere else. I travel a lot. Anyway, didn’t like the overall atmosphere and will not come back here. It is more 2/3 stars hotel.
Stayed 2 nights in Jan 2024
Response from Jermaine on Jan 18, 2024
Hello RezaThank you so much for staying with us, and for leaving feedback. Your feedback helps us improve the services we render to our valued guests. We sincerely hope to welcome you back.JermaineFront Office Manager

6/10 Okay

Eva

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Jermaine on Jan 23, 2024
Hello Eva,Thank you so much for staying with us and for taking the time to rate our property.We hope to welcome you back soon.JermaineFront Office Manager

2/10 Terrible

Harrison

Stayed 1 night in Jan 2024
Response from Jermaine on Jan 18, 2024
Hello Harrison,Thank you so much for staying with us. We sincerely hope to welcome you back.JermaineFront Office Manager

8/10 Good

janice

Stayed 3 nights in Jan 2024
Response from Jermaine on Jan 18, 2024
Hello Janice,Thank you for staying with us and for a great rating. We hope to welcome you back again soon. JermaineFront Office Manager

10/10 Excellent

Viktoriia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, quick check-in, ability to pay for booking debit/credit card, ability to deposit cash, polite staff, thank you charming Maria at reception, her attention and help at check-in/check-out, cozy clean rooms, daily cleaning, white towels, comfortable bed tea/coffee) My recommendation.
Stayed 3 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello ViktoriiaThank you so much for staying with us and for a great rating. It is so good to hear you enjoyed your time with us. Hope to welcome you back soon.JermaineFront Office Manager

6/10 Okay

David

Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello David,Thank you so much for staying with us and for taking the time to rate our property. Hope to see you again soon.JermaineFront Office Manager

6/10 Okay

Aurora

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
They charged me double for my stay and when I called back the lady that was helping me was very rude
Stayed 1 night in Dec 2023
Response from Jermaine on Jan 9, 2024
Hi there Aurora,Thank you so much for staying with us. I am truly sorry to hear that your experience was not up to standard, as we pride ourselves on taking great care of our guests. Hopefully we get the opportunity to have a positive impact on you.JermaineFront Office Manager

10/10 Excellent

Michael, Thornhill

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello Michael,Thank you so much for staying with us and for a great rating. Hope to welcome you back soon.JermaineFront Office Manager

8/10 Good

Allen, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Line 1 of the subway. Limited places to eat in attached mall. There are little to no USB charger stations.
Stayed 5 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello Allen, Thank you so much for staying with us and for a great rating. Hope to welcome you back soon.JermaineFront Office Manager

10/10 Excellent

Bruce

Stayed 1 night in Jan 2024
Response from Jermaine on Jan 26, 2024
Hello Bruce,Thank you so for staying with us at the Novotel North York and for a great rating.We hope to welcome you back soon.JermaineFront Office Manager

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 10 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello Ben,Thank you so much for staying with us and for a great rating. Hope to welcome you back soon.JermaineFront Office Manager

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zarah on Feb 5, 2024
Hello Michelle, Thank you so much for staying with us at The Novotel North York, and for leaving us such a great rating. Looking forward to welcoming you back. Zarah Guest Services Supervisor

2/10 Terrible

Devante

Stayed 2 nights in Dec 2023
Response from Jermaine on Jan 9, 2024
Hello Devante,Thank you for staying with us. We hope to welcome you back some day and provide you with a better experience.Jermaine Front Office Manager

10/10 Excellent

Katrina

Stayed 1 night in Dec 2023
Response from Jermaine on Jan 2, 2024
Hello Katrina,Thank you so much for staying with us and for giving our property a great rating. We look forward to welcoming you back.JermaineFront Office Manager