Think discount and dated chain hotel, not boutique
Posted Mar 20, 2017
The Pantages is a perfectly reasonable place to sleep in a central location - the bed was fine, the fixtures worked, no concerns about security, and so on. My complaint is not that it is inadequate, but rather that it presents itself as something that it is not. The hotel would like you to think that it is an upscale boutique hotel. It does not come across as that at all. It feels, instead, like a standard international chain hotel that is 25 years past its prime - the furniture is very dated, the TV is old, the bathroom the same. The management feels improvised - I don't mind the fee I was charged for wifi, but then it's annoying to see the in-room amenities book list complimentary wifi as a feature. It's nice that there is a gym, but not very useful when both treadmills are broken. I'm perfectly happy in mid-tier hotels and some of my most pleasant hotel stays over the years have been in very basic places... the Pantages is fine for spending the night in central Toronto, but I'd much prefer that it focus on the basics than that it project itself as something it is not.