Ratings based on 908 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from northbrook illinois

Good choice

Posted Jul 26, 2017
Pros: Location -large room
Located by hop on and off bus stop Good places to eat around the corner
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Downtown Toronto Luxury

Posted Jul 25, 2017
Great spot in the heart of downtown TO. Lovely hotel, great client service and wonderful spa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nassau, Bahamas

Lovely Hotel in heart of Yorkville , Toronto

Posted Jul 25, 2017
Pros: Location and luxury
Cons: Hotel is closing at end of 2017 forc2Years
Location: Excellent location and close to shops and Restaurants
Everything excellent , with good service , good Restaurants and good staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Location Location Location!!!!!

Posted Jul 14, 2017
Pros: Location and views from the roof top terrace
Cons: Nothing
Location: Excellent location
Across the road from the Royal Ontario Museum and the sightseeing tour bus stops right outside the hotel. Bata shoe museum is 5 mins walk away. Eaton Centre is 20 mins walk away. The hotel is opposite Starbucks and Second Cup is around the corner. Cannot fault the location. Very kind and helpful staff. Most comfortable bed!! Roof top terrace has the most amazing views but a bit pricey. Would highly recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Posted Jul 11, 2017
The hotel staff, seemed not as engaging as with previous visits. They will be closing for renovations in late fall .. so maybe that is contributing to the disconnect.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Excellent hotel

Posted Jul 11, 2017
It was my birthday. The hotel was excellent and provided great service. They sent a bottle up to my room and were absolutely amazing!
5 out of 5
Recommended
for Everyone
by A verified traveler from bw

Shopping district

Posted Jul 10, 2017
Great location in Yorkville section. Directly across from Royal Ontario museum, subway and close to university of Toronto. Room was delightful. Clean and neat. Staff friendly. Room service was prompt as was housekeeping with extra towels Tub/shower side was higher to get into and for some could be an issue.
4 out of 5
Recommended
for Couples
by A verified traveler from Chicago

Nice hotel if you can find it.

Posted Jul 8, 2017
Pros: Very clean and high end although somewhat dated.
Was difficult to find; once we arrived we stayed only 1 night vs. the 3 originally booked. The room was very nice although much smaller than anticipated based on the description. Safe in the room you had to get on the floor to use; not ideal for older persons. The staff and management was nice and accommodating once we arrived and during checkout. The only issue we had at the hotel was related to the concierge desk - they were not very helpful and actually hung up on us when asking for directions; this is the only reason for the lower rating for this category. The reason for the single night was not due to the hotel but other circumstances.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Great hotel close to many shops, restaurants and also family attractions. Great location, friendly staff and very clean.
4 out of 5
by A verified traveler from sydney

Old hotel and rates need to be halved

Posted Jul 1, 2017
Old not to park standards hard product wise. Don't stay here at full rates but you'll be disappointed