Posted Dec 5, 2016
I booked for a king size bed room, but the staff tell me there only have 2 two queens size bead rooms leave, my son n I end up squeezed in one queens size bed, n that's queens size doesn't feels like it is. That's fine, because that wasn't make most disappointed part. Although it's winter now, but the heat was overly too hot. Even I turn it from 26 to 21degree but it seems the hot stay the same never reduced any at all. We didn't have any good sleep, my son wake up 2 times during the night, because the room is really hot. The 2nd thing is, the room looks so old to me, the sofa was so dirty， and the washroom has fouled smell. Such a bad experience I ever have.
Comment from Hotel Management
Dec 7, 2016 by David Strong Front Office Manager, Hotel Management
Your feedback is welcome at the Radisson Hotel Toronto East. Although we are disappointed to hear that your stay was not to your satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate actions to correct them.
We hope that you will give us another chance to redeem ourselves on your next trip to Toronto.