Posted Oct 20, 2016
Greeted initially by a monster hairball in the toilet.blood splatter on the bedroom wall. Got a suite to have some room for my friends to visit. It looked like a bunch of furniture was moved out. Had two chairs and a sofa. Room was at the end about 1000 ft from the elevators. The stairwell at the end of the hotel was disgusting cigarette butts,food,beer cans,and just general garbage. I know i am a terrible person for smoking but the smoking area outside the lobby had one ashtray so the area had butts everywhere because people are pigs. Got a burger after the game. Waitperson did not ask how i wanted the burger cooked or what kind of dressing i wanted for my salad. I guess one style fits all!!. Beautiful facility. Payed a ridiculous amount of money for my first trip into canada and felt like i never left detroit. Pictures show room and stairwell.
Comment from Hotel Management
Dec 21, 2016 by Andrea Copeland, Hotel Management
We are sorry to hear that your guestroom and overall cleanliness did not meet your expectations. This sounds like an isolated incident and I have shared your feedback with our Housekeeping Team to ensure that it is one that is not repeated. Please accept our apologies. We hope that you will re-consider staying with us in the future; knowing that this is not to standard or acceptable.