Nice hotel, terrible service
Posted Oct 13, 2016
Unfortunately, the customer service provided by the staff has made our stay at this beautiful hotel a nightmare. From checking us into the room that was "supposed to be blocked off" due to the air conditioning issues, to refusing to move us to another location in the hotel, from a late evening phone call to offer excuses, to missing a requested wake up call, the service was completely unacceptable.
Gorgeous property, and a free airport shuttle that I cannot recommend due to the lack of customer service.