EXCESSIVE NOISE due to machine room & wall rattle
Posted Feb 15, 2017
Despite the many nice amenities in the hotel and proximity to airport, we have to rate this a 1 because we were put in a room next to the elevator machine room - INCESSANT noise from that room made it impossible to sleep well, nor could we relax (read, watch tv, etc) the next day prior to our evening flight due to the constant noise. There was also a loud rattle in the wall adjoining the bedroom/bathroom. Very disappointing considering the staff knew that this room is noisy (both the cleaning staff and courtesy desk staff indicated that the noise was due to the machine room). Very perplexing why a hotel that charges $300 per night would put guests in such a room!!! What's the point of staying in a hotel if you can't sleep?