Still legit 5 star
Posted Mar 21, 2017
Relative to other hotels in area, is still good. Requested kids tent setup upon checkin, not done. Instead of welcome cookies, request fruit due to peanut allergy, not done. Changes make promptly though. Staff polite amd attentive, genuinely friendly and makes an effort for conversation. Clean, amenities good, as title says, still a five star. Visited 2 years ago, no "welcome back". Charges deducted for kids at lounge. Appreciated, as I booked a lounge level suit anyways and probably should allow kids. Like title says, still up there. Keep up the good work. For reference we stay at 4 seasons, ritz in Asia and North America.