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Reviews of Pan Pacific Toronto

4 out of 5
Pan Pacific Toronto
900 York Mills Rd, Toronto, ON

Reviews

8.0

Very Good

Rating 10 - Excellent. 731 out of 1606 reviews" "
Rating 8 - Good. 428 out of 1606 reviews" "
Rating 6 - Okay. 205 out of 1606 reviews" "
Rating 4 - Poor. 127 out of 1606 reviews" "
Rating 2 - Terrible. 115 out of 1606 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Surrey

Liked: Cleanliness, staff & service
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Munir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We originally booked another hotel. But when we read the bad reviews, we decided to book the Pan Pacific Toronto. It was in a convenient location with all the restaurants right across the street. The room was clean and the water pressure is soothing. They even made our bed when we were out during the day. Will come back again. The only thing I can think to complain is not enough lighting during the night in the room for us to do some work.
Stayed 3 nights in Apr 2024

8/10 Good

Sonja

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable bed.
Stayed 1 night in Apr 2024

8/10 Good

Molly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is easy to find but need to pay 18 for a night
Stayed 1 night in Apr 2024

10/10 Excellent

Asef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Talfryn

goi d
Stayed 1 night in Apr 2024

6/10 Okay

Lorna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Door to balcony was stick, phone did not work
Stayed 1 night in Apr 2024

8/10 Good

Jasmine

Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very good cleanliness.
Stayed 5 nights in Apr 2024

2/10 Terrible

Mehdi

Disliked: Cleanliness, staff & service, property conditions & facilities
Room has balcony but sliding door was broken and doesn’t move. Room has telephone but it wasn’t work and any time you need something, you must go to reception and talk with them. Room#463 Most elevators was out of order and sometimes waiting time goes mere 10 minutes. Rooms carpet was really dirty.
Stayed 4 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Love the location. The room was clean but i find the property need updating. Looking a little old.
Stayed 3 nights in Apr 2024

10/10 Excellent

p

Liked: Cleanliness, staff & service, property conditions & facilities
Was a little pricey for the room honestly.
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
It looks good on the surface, but not that great. They done some renovations but it attempts to cover a bigger problem. Bathroom had some cosmetics done but there was still rust, danaged door and wasn't very clean. Had to scrape something off the counter. Absolutely NO HOT WATER to shower or wash up. Had a meeting to attend and felt grungy. Several others were complaining at the front desk but it was falling on deaf ears because the receptionist said the manager was not in yet. Same with maintenance staff, no one was available. Landscape lights were broken, parking lot was a mass of pot holes. I would not go back there
Stayed 1 night in Apr 2024
Response from Pan Pacific Toronto on Apr 17, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations, and we want to assure you that we take your concerns seriously.Your case has been forwarded to our Guest Service Department for follow up. Once again, thank you for bringing this to our attention. We are dedicated to continuous improvement, and your feedback is invaluable in helping us achieve that.

6/10 Okay

Kwai

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The room was quite large, but the Light switch had broken off and the safe cannot be locked. The surrounding is beautiful, with trees and shrubs sloping into a ravine. Unfortunately, debris strewn around the parking lot - coffee cups, used napkins, empty food packages, and, near where we parked our car, a pair of pink underwear! The check in clerk will not allow anyone to check in before 3, resulting in a long line at 3, it is highly unlikely that all the rooms get cleaned exactly at 3.
Stayed 1 night in Apr 2024
Response from Pan Pacific Toronto on Apr 17, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations, and we want to assure you that we take your concerns seriously.Your case has been forwarded to our Guest Service Department for follow up. Once again, thank you for bringing this to our attention. We are dedicated to continuous improvement, and your feedback is invaluable in helping us achieve that.

4/10 Poor

Marc

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their rating is grossly exaggerated. Perimeter fence was broken, revolving entrance door was out of service. Parking was 'available', not included. Multiple stains on hallway carpet. Water damage from ceiling was not cleared for 2 days. Inside the room: bathtub had stain, and was very slippery, shower rod was bent down so much it looked like it could fall at any time, water turned cold multiple times. I could go on but I'm tired of reliving the bad experience.
Stayed 2 nights in Apr 2024
Response from Pan Pacific Toronto on Apr 17, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations, and we want to assure you that we take your concerns seriously.Your case has been forwarded to our Guest Service Department for follow up. Once again, thank you for bringing this to our attention. We are dedicated to continuous improvement, and your feedback is invaluable in helping us achieve that.

10/10 Excellent

SHERLENEY

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to highways. Walking. Distance to quick bites and very clean.
Stayed 1 night in Apr 2024

8/10 Good

Leby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located. The room I booked was spacious, comfortable and well equipped. I loved the smart tv in the room. The staff is also welcoming and accommodating. The check-in / check-out process is fast.
Stayed 1 night in Apr 2024

2/10 Terrible

Tahereh

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At check in she didn’t value my vip status. She gave me one of the worst rooms in the hotel. The room was decorated mostly with brown color. Very dark and gloomy there was a bug in my room. Later that evening I called the front desk and asked for a better room. She mentioned that I have premier room package and I should had got a better room.The hotel is very old. The toilet needs a face lift, so old. I will never stay at this hotel ever again. The only good thing was my 2nd room view of the city. Most of the staff were nice. Hated my stay. OLD & Depressing colors.
Stayed 3 nights in Apr 2024
Response from Pan Pacific Toronto on Apr 17, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations, and we want to assure you that we take your concerns seriously.Your case has been forwarded to our Guest Service Department for follow up. Once again, thank you for bringing this to our attention. We are dedicated to continuous improvement, and your feedback is invaluable in helping us achieve that.

10/10 Excellent

Qurattulain

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Ross

Liked: Cleanliness
Disliked: Staff & service
Poorly managed
Stayed 1 night in Apr 2024

6/10 Okay

Rachel, Abbotsford

Business traveler
Liked: Cleanliness, property conditions & facilities
Overall average hotel. A bit dated and always waiting for elevators. The restaurant was good and good thing cause not a lot within walking distance. The valet guy was trying to convince me to give him $20 cash to get a special parking spot while the parking was included once I checked in.
Stayed 3 nights in Mar 2024
Response from Pan Pacific Toronto on Apr 17, 2024
We are sorry to hear that your experience with us did not meet your expectations, and we want to assure you that we take your concerns seriously.Your case has been forward to hotel management for investigation. Once again, thank you for bringing this to our attention. We are dedicated to continuous improvement, and your feedback is invaluable in helping us achieve that.

10/10 Excellent

Nifemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Oussama

Stayed 3 nights in Apr 2024

10/10 Excellent

yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very patient and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Dong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than I expected with improved facilities.
Stayed 1 night in Apr 2024

8/10 Good

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mihail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet with all the amenities
Stayed 1 night in Apr 2024

6/10 Okay

Nikki

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The one thing that really is upsetting is that this hotel promotes balcony’s on the site but the doors are bolted shut and they tell you it’s a safety matter and you can’t open them. It was very hot in my room with 4 people total, and we put the AC on which was very loud because the vent was dirty and covered in dust. I also had to wait an hour after my check in time to get my room when I had expressed as well I was in town for an event and needed to be in my room asap considering I showed up for my check in time.
Stayed 1 night in Apr 2024

4/10 Poor

Faramarz

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to change rooms two times. The first room had a chunk of someone’s hair on the curtain and the curtain was ripped and dirty. The second room had no air circulation and was so hot as their ac wouldn’t work. The last room which we didn’t bother even changing or calling in anymore had a large stain on the bottom of the bedsheet. The staff did their best to make it better for us by changing our rooms, extending our checkout time and waiving our parking fees but personally I wouldn’t come back again.
Stayed 3 nights in Apr 2024

6/10 Okay

John

Liked: Staff & service
Garbage all over the property
Stayed 1 night in Apr 2024

4/10 Poor

Alexander

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve repeatedly received bad service.
Stayed 1 night in Apr 2024

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria Joanna Gay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always expect the best in this hotel .They are amazing .
Stayed 1 night in Apr 2024

6/10 Okay

Barbod

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not bad
Stayed 1 night in Apr 2024

10/10 Excellent

Sendy

It is clean and staff is friendly. However only one the electrical outlets behind the refrigerator works. So the coffee maker had to be put on the desk.
Stayed 3 nights in Apr 2024

6/10 Okay

tarmattie

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
Location
Stayed 6 nights in Apr 2024

8/10 Good

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible gym, almost nothing works
Stayed 3 nights in Apr 2024

8/10 Good

Liudmyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

FARHAT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Apr 2024

8/10 Good

Samyem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and clean rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, super convenient, and nice staff
Stayed 2 nights in Apr 2024

4/10 Poor

Ulana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Halls are very dimly lit. One elevator out of service all weekend, another running super slow, evident water damage in the hallway leading to our room with wallpaper peeling from ceiling to floor. Was duct taped messily back to the wall. Shower never got hot and room was so cold it took hours to come up to 21 degrees. Overall definitely not worth what we paid for our stay.
Stayed 2 nights in Apr 2024

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room, and felt safe.
Stayed 1 night in Apr 2024

4/10 Poor

Joe

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Their falsely representing the property with balcony rooms. I booked a deluxe suite with a balcony and was told the doors are locked, and you cannot go out on it.
Stayed 1 night in Apr 2024

6/10 Okay

Reza

Stayed 1 night in Apr 2024

10/10 Excellent

Mason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and abive ground parking...nothing beats that
Stayed 1 night in Apr 2024