Ratings based on 75 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Nice hotel close restaurants and shopping areas.

Posted Aug 25, 2015
It was nice. We enjoyed the food. The Thompson is in walking distance to Ripley's Aquarium of Cananda.
Comment from EPC
Sep 2, 2015 by Paula, EPC
Thank you for sharing with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Perfect for quick business trip

Posted Aug 19, 2015
Pros: Great service and enjoyed the rooftop bar/lounge.
Cons: Better messaging for which elevators are associated with the hotel and which are residential. More control over the night life crowd (fire alarm).
Overall my stay at the Thompson was great. They staff is very accommodating and they exceeded my expectations in the treatment that was provided for being an Expedia VIP member. The view/rooftop lounge was great as well. The only downfall was that at 2AM, we needed to evacuate for a false fire alarm that went off for a half hour. Really not ideal when traveling for work and needing to be up early for meetings.
Comment from EPC
Aug 21, 2015 by Paula, EPC
Thank you for sharing with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2015
Pros: The service and ambiance
Location: It's in the Entertainment District so there are many bars, clubs, restaurants, brunch places, etc nearby
This hotel is amazing but for a younger, club-going crowd. It seems very "trendy". The rooftop pool had a spectacular view but was closed for a private event on the Saturday evening of my stay. The lounge was nice, service was excellent, but it too was closed for an afternoon while I was there. The rooms were very nice and the bed/pillows incredibly comfortable. The hotel is also not well soundproofed. It was extremely noisy in my room from 2 to 5 am one night due to streetcar repairs and on other nights due to the club going crowd on the streets below.
Comment from Hotel Management
Aug 21, 2015 by Paula, Hotel Management
Thank you for your review!
4 out of 5
Recommended
for Everyone
by A verified traveler from Den Haag

Hip en luxueus hotel op loopafstand CN tower.

Posted Aug 12, 2015
Fantastisch hotel, mooi design, heerlijke bedden en dito douche, schitterend uitzicht uit de kamer en van het dak. Behulpzame medewerkers en keuze uit bars, restaurants in/bij hotel. Wel behoorlijk gehorig, dat is serieus minpuntje.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2015
Nice experience , a bit to expensive . Loved the roof
Comment from Hotel Management
Aug 13, 2015 by Paula, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 17, 2015
The pool is awesome - get there early to find a spot to tan though, or reserve one of the lounge areas if you have a big group ahead of time.
Comment from Hotel Management
Jul 22, 2015 by Paula , Hotel Management
Glad you enjoyed the rooftop pool, hope to welcome you back with us very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2015
Amazing stay! Staff went out of their way to look after us!
Comment from Hotel Management
Jul 22, 2015 by Paula, Hotel Management
We are so glad to hear, thank you!
3 out of 5
by A verified traveler from Toronto

Excellent Staff - Okay Facility

Posted Jul 14, 2015
Pros: staff, location, excellent cafe nearby
Cons: Overall cleanliness of the bathroom and hotel lobby smell
Location: Great restaurants, close to the sports venues, excellent cafes.
We stayed at the Thompson Toronto for a single night mid week. The location was excellent - walking distance to everything we had planned for the next day. The staff were incredible to help us work through some issues we had when we arrived (self-park was very confusing, we gave up and up just used the valet). Staff were friendly and very helpful - from the front desk, room service, to the valet - they were all excellent. The issues were around cleanliness and up keep. As soon as you arrive in the lower level and the lobby, there is a foul smell of sulfur or something that was very unpleasant and it resonates throughout the lower levels of the hotel. Once we got over that and got our room, we found the the cleanliness of the bathroom to be sub par. The shower had the smell of mildew (although visually clean), and the remainder of the bathroom just felt like it could use a spring cleaning. All in all the staff made our stay to be a pleasant one - we got over the smells, and enjoyed our time. Unfortunately due to the overall feel of the place, I wouldn't freely recommend Thompson, but if anyone is looking for a place with a great location and can handle what I mentioned here - the staff will treat you right and you'll enjoy yourself here.
Comment from Hotel Management
Jul 22, 2015 by Paula , Hotel Management
Thank you for taking the time to share with us.
3 out of 5
by A verified traveler

disappointing

Posted Jul 8, 2015
Pros: Rooms are very nice and modern.
Cons: hotel staff, access to amenities, and upfront communication.
Location: location is ok. nice restaurants are within 15 minute walk.
Nice hotel, with very nice rooms. Hotel location could be better. Staff can be friendlier toward hotel guests. Main amenity (rooftop pool) was not available when I was staying there, which was the main reason to book this hotel. Very disappointing as I should have known that prior to booking.
Comment from Hotel Management
Jul 14, 2015 by Paula, Hotel Management
We regret that your experience with us was anything less than exceptional. We pride ourselves on our warm and friendly front of house team. We do post the hours of our pool and Rooftop lounge on our website so check in for up to date hours and event listings.
5 out of 5
Recommended
for Couples
by A verified traveler

Best Place to Stay in Toronto!

Posted Jul 5, 2015
Love this place as our home base for walking the city. You can walk to anywhere at this very central location.
Comment from Hotel Management
Jul 6, 2015 by Melida - Assistant Front Office Manager , Hotel Management
Thank you for taking the time to let us know how we did! Feel free to reach out on your next trip in and I'd love to share some recommendations on gems in the city. Looking forward to welcoming you back in the future!