Ratings based on 283 Verified Reviews

4.3 out of 5
87% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Nice rooms, great amenities...

Posted Jun 26, 2017
The rooftop views were amazing. Wildflower club was fun and lobby bar was nice. There were a lot of private events which closed off the rooftop or pool. For the amount of room that was only disappointing thing about my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice hotel close to lots of great restaurants

Posted Apr 28, 2017
Stayed here for a business trip. The room was nice and clean. No traffic noise, although I did find the hallway noise a bit loud (doors closing, etc). Busy main floor bar - pretty hopping for a Tuesday. Didn't hear it in the rooms though so no issue. Rooftop bar was always booked for events but the view up there was wonderful. All in all a good experience.
Comment from Hotel Management
Jun 22, 2017 by Melida, Hotel Management
Dear C, Thank you for sharing your experience with us! We are thrilled you enjoyed you time with us. We can't wait to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Great location, awesome room

Posted Apr 18, 2017
Located near the entertainment district for shops, restaurants Rogers Centre etc. Staff is friendly and the rooms are quiet and very comfortable. Would recommend to anyone.
Comment from Hotel Management
Apr 27, 2017 by Melida , Hotel Management
Dear JP, Thank you for sharing your feedback! We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brossard, QC

AMAZING HOTEL!!! BOOK IT NOW!!

Posted Mar 31, 2017
I already wrote a review on this but I forgot to mention how they found my diamond ring after I had check out of the hotel and when I realized it was missing and called them, they were honest enough to let me know they found it and shipped it back to me!! AMAZING STAFF!!! Anyone else would have just taken it and never said a word!! THANK YOU A MILLION TIMES!
Comment from Hotel Management
Apr 4, 2017 by Melida, Hotel Management
Dear Tal, It is our pleasure to be of service! Thank you for sharing your feedback, it means the world to us. We hope to welcome you back soon!
1 out of 5
by A verified traveler from New York

Impossible to sleep

Posted Mar 25, 2017
Pros: Accommodating staff
Cons: Noise
The Thompson is right next to the club district of Toronto. When the clubs get out, the noise is unbearable. Street-level noise wouldn't be too bad, except for the taxis. A line of taxi cabs wraps around the hotel, and taxis honk incessantly for 1-1.5 hours from 2-3:30. This ruined my stay at the Thompson. I would recommend avoiding this area, or packing some earplugs if you can't.
Comment from Hotel Management
Apr 6, 2017 by Melida, Hotel Management
Dear Nick, Thank you for your feedback. We appreciate your insight and would love to welcome you back, perhaps on a higher floor away from street level noise. Thank you for letting us know!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Cool hotel, perhaps too cool for me.

Posted Mar 22, 2017
Stayed there on a Sunday and Monday night, so it was quiet, which was what I wanted. The room design is quite contemporary and clean. My only complaint is same as most hotels, why such lousy thin pillows?! The location is convenient in that the traffic/access to the hotel is better than being in the business district or Yorkville. Lots to do in the area - the entertainment district and if you walk up a block, you hit King St and transit to anywhere in the city. Best part of my experience was the Thompson Diner - very, very good food - diner like menu items, high quality, reasonable prices, 24 hour access through room service and 21 hour access for sit-down service.
Comment from Hotel Management
Apr 4, 2017 by Melida, Hotel Management
Dear Peter, Thank you for your feedback! We will work hard on your comments to ensure your next stay is perfect!
4 out of 5
by John

Posted Mar 21, 2017 on Hotels
Only issue was the room was noisy. Sounded like banging pipes.
Comment from Hotel Management
Mar 25, 2017 by Melida, Hotel Management
Dear John, Thank you for your feedback! We will certainly take a look into your comments and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando FL

Great vibe for young professionals.

Posted Mar 9, 2017
Rooftop lounge has excellent views of the Toronto skyline and CN Tower
Comment from Hotel Management
Mar 12, 2017 by Melida , Hotel Management
Dear Andrew, Thank you for taking a moment to share your feedback! We can't wait to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Loved the Thompson

Posted Mar 8, 2017
Pros: Staff was super friendly, amenities were gorgeous including Colette and the 24/7 dining option.
Cons: Nothing!
Location: Great location, nearby King St has a great and very busy nightlife scene with a variety of bars and restaurants to choose from.
Great hotel, beautiful facilities and a perfect amount of action for a girls weekend in Toronto
Comment from Hotel Management
Mar 9, 2017 by Melida , Hotel Management
Dear MJ, We couldn't be happier you enjoyed your time! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service

Posted Mar 3, 2017
I booked the Thompson on short notice and had a very enjoyable stay. Very stylish decor and attentive staff.
Comment from Hotel Management
Mar 9, 2017 by Melida , Hotel Management
Thank you for your kind feedback! We can't wait to see you again!