We needed to stay at an airport hotel after our vacation out of country before driving to our home several hours away. When flying out, we had stayed and left our vehicle at the Westin airport hotel, which is also owned by the Marriott (all the signage identifies it as a Marriott). When we returned it was late, dark, and during a snowstorm. We are seniors and we were exhausted and needed to get to bed. We took a shuttle from the airport to the same hotel upon our return. There we discovered we had mistakenly booked the other Marriott owned hotel at the airport. The Westin manager said the Marriott manager would no doubt refund our prepaid room, especially since we were staying at another Marriott property and we were loyalty club members. He said that’s what he would do. Instead the Marriott manager refused to be flexible and we lost the entire cost of the room. Moving hotels wasn’t feasible as we would have had to scrape our vehicle of ice, lose the prepaid parking there, and try to find the other hotel in the dark and during a snowstorm while dangerously fatigued. It was our mistake but I would have hoped for some compassion to loyal repeat customers who made an error.