Indoor pool

Reviews of Toronto Airport Marriott Hotel

4 out of 5
Toronto Airport Marriott Hotel
901 Dixon Road, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1009 reviews" "
Rating 8 - Good. 294 out of 1009 reviews" "
Rating 6 - Okay. 74 out of 1009 reviews" "
Rating 4 - Poor. 42 out of 1009 reviews" "
Rating 2 - Terrible. 50 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just glad to be here
Stayed 1 night in Mar 2024
Response from Syl on Mar 25, 2024
Dear Sandy,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 1 night in Mar 2024
Response from Syl on Mar 24, 2024
Dear Lloyd,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back again.

10/10 Excellent

valerio

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024
Response from Syl on Mar 22, 2024
Dear Valerio,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future!

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Mar 2024
Response from Syl on Mar 24, 2024
Dear Alain,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back again.

10/10 Excellent

Gafar, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
I love my stay at the hotel fr ! I don’t even do all this rating but this is different’ you gon love it
Stayed 2 nights in Mar 2024
Response from Syl on Mar 21, 2024
Dear Gafar,Thank-you for staying with us! We hope you enjoyed your stay and look forward to welcoming you again!

8/10 Good

Suzanne

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Convenient to airport. Nice staff
Stayed 3 nights in Mar 2024
Response from Syl on Mar 19, 2024
Dear Suzanne,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Works well for an overnight connection. Shuttle was prompt. Bar had a goodmenu
Stayed 1 night in Mar 2024
Response from Syl on Mar 19, 2024
Dear Jason,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

8/10 Good

April

Stayed 2 nights in Mar 2024
Response from Syl on Mar 19, 2024
Dear April,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Terry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy to park, close to airport
Stayed 1 night in Mar 2024
Response from Syl on Mar 19, 2024
Dear Terry,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Sherie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Quick and easy check in
Stayed 1 night in Mar 2024
Response from Syl on Mar 12, 2024
Dear Sherie,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back!

8/10 Good

Ivona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay. Everything was satisfactory. Their airport shuttle is excellent; runs frequently and no need to call or book ahead. The location is convenient as there are several restaurants within walking distance. Check-in was quick and efficient. The room, while dated in decor, was comfortable and had all necessary amenities. I had breakfast at their restaurant. Prices are a tad high, but the service was excellent. The wait staff couldn't do enough for me. Highly recommend.
Stayed 1 night in Mar 2024
Response from Syl on Mar 12, 2024
Dear Ivona,Thank-you for staying with us. We are glad you had a restful stay and look forward to seeing you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Amy,Thank-you for staying with us. We hope you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk hostess was informative and friendly!
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Colin,Thank-you for staying with us! Happy to read that the front desk associate was informative and friendly! We hope to welcome you again in the future!

6/10 Okay

Justin

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Average - overpriced for what you get. Hotel reception was unsmiling and not friendly. Felt like a number. Room was dated.
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Justin,Thank-you for staying with us We are sorry to hear that we did not provide a warm welcome upon arrival. We hope you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Ben, Toronto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
ty
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Ben,Thank-you for staying with us recently. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows are the BEST!!
Stayed 1 night in Mar 2024
Response from Syl on Mar 8, 2024
Dear Debra,Thank-you for staying with us! We are glad you enjoyed the pillows and hope it provided a restful sleep. We hope to welcome you back again.

10/10 Excellent

Anong

Stayed 1 night in Mar 2024

8/10 Good

Ghina

Liked: Cleanliness, property conditions & facilities
It was wonderful. However I was surprised that the staff would not accept that I have a 45 min late check out (ie check out at 12:45 instead of 12!).
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Ghina,Thank-you for recently staying with us. We hope you enjoyed your stay. We apologize we were unable to accommodate your request for a late check out due to high number of departures and arrivals. We hope to welcome you back in the future again.

10/10 Excellent

Beverly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff in the restaurant were all very efficient, very pleasant to deal with very obliging.
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear Beverly,Thank-you for staying with us. We hope you had pleasant stay and look forward to welcoming you back in the future. Thank you for the lovely comments in regard to the restaurant staff, we will be sure to share with the team!

10/10 Excellent

Md Abdullh Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late checkout
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear Md Abdullh AI,Thank-you for staying with us. We hope you had pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with a good bar
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear George,Thank-you for staying with us. We hope you had pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

Nicholas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear Nicholas,Thank-you for staying with us. We hope you had pleasant stay and look forward to welcoming you back in the future.

8/10 Good

Ben, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Syl on Feb 23, 2024
Dear Ben,Thank-you for staying with us recently. We hope you had a comfortable stay and look forward to welcoming you back in the future.

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had one of the best burgers in a while at their restaurant
Stayed 1 night in Feb 2024
Response from Syl on Feb 20, 2024
Dear Doug,Thank-you for staying with us! We are glad you enjoyed our burger as they are definitely delicious!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Syl on Feb 19, 2024
Dear Brent,Thank-you for recently staying with us. We hope you had a restful stay and look forward to welcoming you again in the future.

10/10 Excellent

Elena

Traveled with group
Super clean
Stayed 1 night in Feb 2024
Response from Syl on Feb 19, 2024
Dear Elena,Thank-you for recently staying with us. We hope you had a restful stay and look forward to welcoming you again in the future.

10/10 Excellent

John

Traveled with partner
An excellent dinner of seared tuna…recommended by a very attentive waitress and confirmed .
Stayed 1 night in Feb 2024
Response from Syl on Feb 19, 2024
Dear John,Thank-you for recently staying with us. We hope you had a restful stay and look forward to welcoming you again in the future. We are happy to read you enjoyed dinner in our restaurant!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Syl on Feb 19, 2024
Dear Erin,Thank-you for recently staying with us. We hope you had a restful stay and look forward to welcoming you again in the future.

10/10 Excellent

Marion

Stayed 1 night in Feb 2024
Response from Syl on Mar 21, 2024
Dear Marion,Thank-you for staying with us! We hope you enjoyed your stay and look forward to welcoming you again!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Very industrial.
Stayed 1 night in Feb 2024
Response from Syl on Feb 15, 2024
Dear Sheila,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Michael

Liked: Property conditions & facilities
C
Stayed 2 nights in Feb 2024
Response from Syl on Feb 13, 2024
Dear Michael,Thank you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Edward

Traveled with partner
Good
Stayed 1 night in Feb 2024
Response from Syl on Feb 13, 2024
Dear Edward,Thank you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Dirk

A clean and comfortable room after a long day of travel
Stayed 1 night in Feb 2024
Response from Syl on Feb 10, 2024
Dear Dirk,Thank-you for staying with us. We are glad you were able to relax after a long travel day. We hope to welcome you back in the near future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Syl on Feb 7, 2024
Dear William,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I request a crib which initially was not in the room when I arrived however staff were quick to bring it up.
Stayed 1 night in Feb 2024
Response from Syl on Feb 7, 2024
Dear Laura,Thank-you for recently staying with us. We do apologize that the crib wasn't in the room upon arrival as we did have notes on your reservation for the request and are following up with our housekeeping team. We do hope you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024
Response from Syl on Mar 21, 2024
Dear Tracy,Thank-you for staying with us! We hope you enjoyed your stay and look forward to welcoming you again!

10/10 Excellent

Susy

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle bus
Stayed 1 night in Feb 2024
Response from Syl on Feb 7, 2024
Dear Susy,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Bruce, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Syl on Jan 31, 2024
Dear Bruce,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated tastefully. Only issue was there was a gap under the door. Light and noise came into the room from the hall. Got up at 5:00 am and covered the gap with a bath mat. Needs a threshold.
Stayed 1 night in Jan 2024
Response from Syl on Jan 31, 2024
Dear Alan,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

JINSEOK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Syl on Jan 31, 2024
Dear Jinseok,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

6/10 Okay

Linda, Peterborough

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Room clean. Restaurant was also good. Pillows on bed left much tobe desired. Went flat as a pancake when head hit it. Staff very friendly.
Stayed 1 night in Jan 2024
Response from Syl on Jan 31, 2024
Dear Linda,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

2/10 Terrible

Maia

Traveled with partner
Disliked: Staff & service
We needed to stay at an airport hotel after our vacation out of country before driving to our home several hours away. When flying out, we had stayed and left our vehicle at the Westin airport hotel, which is also owned by the Marriott (all the signage identifies it as a Marriott). When we returned it was late, dark, and during a snowstorm. We are seniors and we were exhausted and needed to get to bed. We took a shuttle from the airport to the same hotel upon our return. There we discovered we had mistakenly booked the other Marriott owned hotel at the airport. The Westin manager said the Marriott manager would no doubt refund our prepaid room, especially since we were staying at another Marriott property and we were loyalty club members. He said that’s what he would do. Instead the Marriott manager refused to be flexible and we lost the entire cost of the room. Moving hotels wasn’t feasible as we would have had to scrape our vehicle of ice, lose the prepaid parking there, and try to find the other hotel in the dark and during a snowstorm while dangerously fatigued. It was our mistake but I would have hoped for some compassion to loyal repeat customers who made an error.
Stayed 1 night in Jan 2024
Response from Syl on Jan 31, 2024
Dear Maia,Thank-you for your message. We certainly understand your frustration with you booking the wrong property. Unfortunately, the rate that you booked was an advance purchase rate which is non-refundable and both properties are operated individually although both Marriott branded hotels. As you booked through a 3rd party you would need to contact them directly as you booked through them. We do hope to welcome you in the future.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Syl on Jan 31, 2024
Dear J,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Great poverty, if you need to stay close to the airport.
Response from Syl on Jan 31, 2024
Dear Laurie,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

2/10 Terrible

VOLODYMYR

Disliked: Cleanliness, staff & service, property conditions & facilities
Unauthorized transaction
Stayed 1 night in Dec 2023
Response from Syl on Jan 31, 2024
Dear Volodymyr,Thank-you for recently staying with us. Looks like we fell short meeting your expectations. We hope to welcome you back in the future.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Syl on Jan 31, 2024
Dear Dana,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Syl on Jan 31, 2024
Dear Thomas,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

2/10 Terrible

Melinda

Stayed 1 night in Jan 2024
Response from Syl on Jan 9, 2024
Dear Melinda,Thank-you for staying with us. Seems like we fell short of your expectations. We do hope to have the chance to welcome you back in the future.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Syl on Jan 9, 2024
Dear John,Thank-you for recently staying with us! We hope you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Syl on Jan 1, 2024
Dear Glenna,Thank-you for staying with us we hope you enjoyed your stay! We hope to see you again.