Ratings based on 589 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Way too old

Posted Jul 18, 2016
Don't stay here. All I have to say. Everything is way too old. Bed was way too uncomfortable to sleep in. Air conditioning unit was very annoyingly loud.
5 out of 5
by A verified traveler

Overall

Posted Jul 16, 2016
It was amazing, even though I was just there for one night.
1 out of 5
by A verified traveler from Toronto

Dirty room hotel with smelly carpets

Posted Jul 15, 2016
Pros: Nothing.
Cons: Change management, change carpets, paint room and update bathrooms. Window air conditioning had filters full of dirth and it was extremely noisy.
Location: Major highway intersection with planes taking off from Pearson Airport and flying about 1000ft above that hotel.
Rooms are smelly with dirty old carpet and scratches on walls with paint on wallpaper. Bathroom is small and uncomfortable for one person. The reception area is 3 stars and the rest of the hotel is the same as 30 years old Cuban resort hotel - not acceptable for business travelers in Canada. Below standard.
3 out of 5
by A verified traveler from Calgary

Wait until Reno is done!

Posted Jul 15, 2016
Just acquired by Hilton this hotel is in the process of being renovated and will be a Doubletree once completed. Until then the hotel is very much in need of this make over and tired.
3 out of 5
by A verified traveler

OK but nothing special

Posted May 16, 2016
late night staff seemed tired and easily frustrated. Coffee in room was only decaf, none offered in lobby Shuttle service was OK, just hard to find for an out of towner at terminal 3
3 out of 5
by A verified traveler from St john's nl

Depends what you want

Posted May 14, 2016
Older hotel under reno. Main issue was food in dresser in container from previous guest that was missed. Wasn't keen on breakfast buffet so went somewhere else other mornings.You get what you pay for and the hotel worked for us for this particular trip. If you are looking for great or 4 or 5 star- go somewhere else. If your looking for a place to sleep in a particular area that's clean but old and not a bad price it may work for you.
3 out of 5
by A verified traveler

Reasonable hotel close to airport

Posted May 12, 2016
Pros: Bed comfortable. Room spacious. Free shuttle. Polite staff.
Cons: Fix both phones in room. Get flatter pillows. Get clock easier to set alarm on. Get plug in sink. Get paper cups.
The bigs things were fine.... Shuttle, room, bed. A lot of smaller but important things were annoying and concerning...phones, clock, pillows, sink drain, cups.
4 out of 5
by Jocelin

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 20, 2016 on Hotels
3 out of 5
by A verified traveler

Hôtel correct

Posted Apr 20, 2016
L'hôtel était bien. Un peu bruyant. Mais le lit était confortable. Ce n'est pas mon hôtel préféré