Luxury Suite, 2 Double Beds | 1 bedroom, premium bedding, blackout drapes, iron/ironing board

Reviews of Town Inn Suites Hotel

3.5 out of 5
Town Inn Suites Hotel
620 Church St, Toronto, ON

Reviews

8.2

Very Good

Rating 10 - Excellent. 791 out of 1774 reviews" "
Rating 8 - Good. 543 out of 1774 reviews" "
Rating 6 - Okay. 240 out of 1774 reviews" "
Rating 4 - Poor. 118 out of 1774 reviews" "
Rating 2 - Terrible. 82 out of 1774 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent stay. Nice pubs and restaurants nearby. Would stay again. Although pricy.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Apr 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was really clean and relaxing.
Stayed 3 nights in Apr 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked two nights for a king size suite, best bang for your buck in downtown Toronto. Unfortunately, we had the fire alarm go off on our second day. Some idiot smoking probably. Patio door was locked and wouldn't provide the key even though it was finished. Shower pressure was like a garden hose on jet mode. Soundproofing for the rooms was very good. Close enough to rest of toronto that we stayed busy. Less than a block away from a group of tents with used needles lying around, progressive Toronto. Honestly, would probably book outside the city and travel, or spend the extra cash and go for a nicer place.
Stayed 2 nights in Apr 2024
Response from stef on Apr 23, 2024
Dear John,Thank you for sharing your feedback. We apologize for the inconvenience caused. We take all guest concerns seriously and will address these issues with our team to ensure they are resolved.We appreciate your honesty and will take your feedback into consideration as we strive to provide a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you again for choosing to stay with us.Warm regards,Stef

8/10 Good

Eberton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment in nice quiet end of Church St… close to all!
Stayed 2 nights in Apr 2024
Response from stef on Apr 22, 2024
Dear Eberton,Thank you for your positive feedback! We are glad to hear that you are enjoying the quiet location. We strive to provide a comfortable and convenient stay for all of our guests. If there is anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you continue to have a pleasant stay and enjoy all that the area has to offer!Warm regards,Stef

8/10 Good

Les

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no access to the balcony. The Continental breakfast area is over loaded and choices are very limited. One cannot turn on the shower without getting wet. The tap handle is on the opposite end of the shower entrance and there are no hooks to hang used towels on.
Stayed 2 nights in Apr 2024
Response from stef on Apr 22, 2024
Dear Les,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address the issues you mentioned to ensure a better experience for future guests. We appreciate your feedback and hope you will give us another chance to provide you with a more pleasant stay.Warm regards,Stef

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Good location. Very accessible to Wellesley subway station, Bloor , and Young area. We were having procedure done at the Holland clinic on Wellesley and it was within walking distance so that was very convenient. The facility is fairly Spartan although it does have a complete kitchen sitting room and small king bedroom. The bed is comfortable and the living room has a sofa and chair which are acceptable in comfort. Continental breakfast Is included although the breakfast room is very small for the size of the hotel. the staff are very friendly and knowledgeable. There are many small restaurants close by and the Keg restaurant is in walking distance. It is nice to have a separate sitting room, especially if you are there for a longer stay and the kitchen is also very convenient that it is fully equipped. Parking is available on the premise for $40 a day
Stayed 2 nights in Apr 2024
Response from stef on Apr 22, 2024
Dear Susan,Thank you for taking the time to leave a detailed review of your recent stay with us. We are delighted to hear that you found our location convenient for your visit and enjoyed the nearby dining options. We appreciate your feedback on our facilities and amenities, and are glad to hear that you found the bed comfortable and the staff friendly and knowledgeable. We will certainly take your comments about the breakfast room size into consideration for future improvements. We hope to have the opportunity to welcome you back for another stay in the future. Thank you again for choosing to stay with us.Warm regards,Stef

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from stef on Apr 22, 2024
Dear Jimmy, Thank you for your kind words! We are thrilled to hear that you had an excellent stay with us. Your satisfaction is our top priority, and we are happy to have been able to provide you with a wonderful experience. We hope to welcome you back again in the future.Warm regards,Stef

8/10 Good

David

Room was cold
Stayed 1 night in Apr 2024
Response from stef on Apr 22, 2024
Dear David,I apologize that the room was cold during your stay. We will look into the heating system and ensure that it is working properly for future guests. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Good

Kathryn

Traveled with family
Was nice
Stayed 2 nights in Apr 2024
Response from stef on Apr 19, 2024
Dear Kathryn,Thank you so much for the kind feedback! We strive to provide a comfortable and memorable experience for all of our guests and we are thrilled that you had a great time. We hope to welcome you back again soon!Warm regards,Stef

8/10 Good

Nathaniel, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
My day was excellent and checking process was smooth. The rooms were nice and spacious. However, the temperature in the room never seem to hit exactly what it said on the furnace.
Stayed 2 nights in Apr 2024
Response from stef on Apr 19, 2024
Dear Nathaniel,Thank you for taking the time to share your feedback. We are glad to hear that you had a seamless check-in and that you found our rooms to be spacious. However, we apologize for any inconvenience caused by the temperature in your room. We will add ress this issue with our maintenance team to ensure that it is resolved for future guests. We appreciate your feedback and hope to welcome you back again soon.Warm regards,Stef

8/10 Good

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some new updates. Liked having a suite with separate bedroom
Stayed 3 nights in Apr 2024
Response from stef on Apr 18, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the suite with the two double beds and the complete kitchen living/dining room. The space was exactly like the picture. It was like a small apartment with three closets and a storage area. The hotel was about two blocks or so from the subway. There was also underground parking. The staff and cleaning crew were nice. It was like staying in a timeshare. My only ding is that it would have been nice if papertowels could have been provided. I highly recommend!
Stayed 3 nights in Apr 2024
Response from stef on Apr 18, 2024
Dear Tracie,Thank you for your detailed review! We are glad to hear that you enjoyed your stay in our suite and that the space matched your expectations. We appreciate your feedback and will make sure to address that with our team. We hope to have the opportunity to welcome you back in the future!Warm regards,Stef

10/10 Excellent

Narges

Stayed 5 nights in Apr 2024
Response from stef on Apr 18, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

6/10 Okay

Sing-Yue

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from stef on Apr 18, 2024
Dear Sing,I'm sorry to hear that we did not meet your expectation. Is there anything specific that made your stay less enjoyable? Let me know if there's anything I can do to help improve your experience.Warm regards,Stef

10/10 Excellent

JOCELYNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so very comfortable and although we were next to the elevator it was very quiet. We slept so well. Would definitely go back and would recommend it. Thank you
Stayed 2 nights in Apr 2024
Response from stef on Apr 15, 2024
Dear Jocelyne,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found the bed very comfortable and that you were able to enjoy a peaceful night's sleep despite being situated next to the elevator.We greatly appreciate your recommendation and kind words, as our team works hard to ensure all our guests have a comfortable and enjoyable stay.We look forward to the opportunity to host you again.Warm regards,Stef

8/10 Good

Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All good. Convenient downtown location
Stayed 1 night in Apr 2024
Response from stef on Apr 15, 2024
Dear Eduardo,Thank you for your positive feedback! We are glad to hear that you found our location convenient. We strive to provide our guests with a great experience, and we appreciate you taking the time to share your thoughts. We hope to welcome you back again in the future.Warm regards,Stef

4/10 Poor

Kaila

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was definitely an apartment building that they are trying to renovate as a hotel but it was done very sloppy and our room was not clean…there was a hair in my bed and hairs on the back of the bathroom door as well as water stains on the wall … the couch was barely held together and everything was scuffed up. The closet doors were falling off…received 2 shampoos but no conditioner. The elevator carpets were filthy…will not be booking here again.
Stayed 2 nights in Apr 2024
Response from stef on Apr 15, 2024
Dear Kaila,We apologize for the inconvenience and disappointment you experienced during your stay with us. We take cleanliness and guest satisfaction very seriously, and we regret that we fell short of meeting your expectations. Your feedback has been forwarded to our housekeeping and maintenance teams to address the issues you mentioned and ensure they are rectified. Thank you for bringing these concerns to our attention.Warm regards,Stef

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit of a hidden gem tucked away from the popular hotel areas, this place is conveniently located for a good experience in Toronto (if Toronto were capable of delivering such a thing)
Stayed 2 nights in Apr 2024
Response from stef on Apr 15, 2024
Dear James,We thank you for your kind words.While Toronto may not always meet everyone's expectations, we strive to provide a positive experience for our guests. Thank you for your review, and we hope to welcome you back in the future!Warm regards,Stef

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is very nice but once you walk around the corner it is not a good area and smells like urine
Stayed 3 nights in Apr 2024
Response from stef on Apr 15, 2024
Dear Jill,We appreciate your feedback and apologize for any discomfort you may have experienced. The hotel strives to provide a pleasant and safe environment for all guests, and we are sorry to hear that the surrounding area did not meet your expectations. We will address this issue with the relevant authorities to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Warm regards,Stef

4/10 Poor

Tyler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No fridge in room, loud construction talking place nearby in building at 8am when still trying to sleep. Pillows on the bed were a joke. The only upside was the shower, it was pretty nice, overall 5/10
Stayed 2 nights in Apr 2024
Response from stef on Apr 15, 2024
Dear Tyler,We apologize for the inconvenience caused by the lack of a fridge in your room and the noise from nearby construction. We will address these issues with our team to ensure a more comfortable stay for our guests in the future. We appreciate your feedback. Warm regards,Stef

4/10 Poor

John

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was poorly updated and very noisy
Stayed 3 nights in Feb 2024
Response from stef on Apr 15, 2024
Dear John,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and will address the issues with our property management team to make necessary improvements. We strive to provide a comfortable and enjoyable experience for all our guests and will work to ensure a better stay in the future. Thank you for bringing this to our attention.

8/10 Good

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities
Second time staying at this property, love the suites, wish the site included a list of what the kitchen has. This time the rooms were as clear , there was a broken drawer and and non working walk outlet in the bedroom. Non of this was made apparent. Not a big fan of the beds but still comfortable enough, just saw for 2 people. Still like this property, staff are friendly and nice, suites are spacious and homey, and in a good location.
Stayed 2 nights in Apr 2024
Response from stef on Apr 15, 2024
Dear Helen,Thank you for choosing to stay with us again and for taking the time to provide us with your feedback. We are glad to hear that you enjoyed the spacious and homey suites, as well as the friendly staff and convenient location.We apologize for the issues you experienced during your stay. Please know that we will address these concerns with our maintenance team to ensure they are repaired promptly. We appreciate your suggestion and will certainly take this into consideration for future improvements.Thank you again for your feedback, and we hope to welcome you back for another stay in the future.Sincerely,Stef

6/10 Okay

Nancy

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Attention to detail is lacking. Grout is dirty in shower. Very soft mattress.very basic breakfast
Stayed 2 nights in Apr 2024
Response from stef on Apr 15, 2024
We appreciate you sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as we strive to improve our services and facilities. Rest assured, we will address the issues you mentioned to ensure a better experience for our future guests. Thank you for bringing this to our attention.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated. Not a particularly warm ambiance but simple and clean.
Stayed 2 nights in Apr 2024
Response from stef on Apr 15, 2024
Dear Peter,Thank you for your feedback! We are glad you appreciated our newly renovated suites. We hope you enjoyed your stay overall and look forward to welcoming you back again in the future.Warm regards,Stef

10/10 Excellent

Peter, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from stef on Apr 15, 2024
Dear Peter ,Thank you for the kind rating! Your satisfaction is our top priority, and we are delighted that we could make your visit enjoyable. We look forward to hosting you again in the future and providing you with another fantastic experience. Warm regards,Stef

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from stef on Apr 15, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

6/10 Okay

Julie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location, but our floors were dirty and we could have used more towels
Stayed 3 nights in Apr 2024

10/10 Excellent

Cesar Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and its located close to the subway station so it was pretty simple to get to the hotel.
Stayed 4 nights in Apr 2024
Response from stef on Apr 15, 2024
Dear Cesar,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us and found our location convenient. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from stef on Apr 15, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed one night and it was just as advertised. Perfect for my travel needs
Stayed 1 night in Apr 2024
Response from stef on Apr 12, 2024
Dear Christy,Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that our accommodations met your travel needs perfectly.If there are any specific amenities or services that you found especially helpful or if there are any areas where we exceeded your expectations, please feel free to share that information with us. Your input helps us understand what our guests value most and how we can continue to enhance our offerings. Should your travel plans bring you back to the area in the future, we would be honored to host you again and ensure that your stay is just as seamless and enjoyable as before. Thank you once again for choosing us for your accommodation needs. Safe travels!Warm regards,Stef

10/10 Excellent

BRIAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very good and booked me in 2 hours early everyone was very accommodating when They found out that my son was going to come they put me in a room with 2 beds!
Stayed 1 night in Apr 2024
Response from stef on Apr 11, 2024
Dear Brian,Thank you so much for your positive feedback! We are happy to hear that our staff were able to accommodate your early check-in and that you were provided a room with two beds . Our team always aims to provide excellent service and make our guests feel comfortable during their stay. We hope to welcome you back in the future!Warm regards,Stef

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. The staff were friendly and very helpful. The location is great. Close to all major transportation. Overall a great experience.
Stayed 1 night in Apr 2024
Response from stef on Apr 11, 2024
Dear Christopher,Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us. Our team takes pride in providing exceptional service to all of our guests and it's great to hear that you felt welcomed and well taken care of during your time with us. We strive to provide a comfortable stay for our guests and are pleased to hear that you found our location convenient for exploring the area. We hope to have the opportunity to welcome youWarm regards,Stef

10/10 Excellent

Shawna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was a breath of fresh air. It was clean and bright. The staff were all very friendly and accomodating. The kitchen was stocked with the basics but enough for making simple meals. Super close to transit and shopping. I woll definitely be returning. Stayed with my 4 year old, mom and aunt.
Stayed 4 nights in Apr 2024
Response from stef on Apr 9, 2024
Dear Shawna,Thank you for your kind words! We are thrilled to hear that you had such a great experience during your time with us. We strive to provide a clean and welcoming environment for all of our guests. We're glad to hear that our staff was able to make your stay even more enjoyable. We look forward to welcoming you back on your next visit, and we're happy to hear that you found our location convenient as well. Thank you for choosing to stay with us and for taking the time to leave us such a positive review.Warm regards,Stef

8/10 Good

Maureen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 bedroom suite. Living areas were awesome. Bathroom needs some updating. Rooms were good size.
Stayed 1 night in Apr 2024
Response from stef on Apr 8, 2024
Dear Maureen,Thank you for your feedback on your recent stay. We appreciate your positive comments about the living areas and room size. We will take note of your suggestion regarding the bathroom and consider it for future improvements. We hope to welcome you back for an even better experience in the future.Warm regards,Stef

6/10 Okay

Haley

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
there was dirt or rocks beside the fridge.. not like we’re really using the space but it’s not hidden. There was wire in the couch, sticking up- we just tossed it. Overall very clean and welcoming.. could’ve just been forgotten. The staff was so friendly and upgraded our room so kindly.
Stayed 1 night in Mar 2024
Response from stef on Apr 8, 2024
Dear Haley,Thank you for sharing your experience with us. We appreciate your feedback. We apologize for any inconvenience caused. We however are glad to hear that our staff upgraded your room. Your comments will be shared with our team to ensure a better experience for future guests. We hope to have the opportunity to welcome you back in the future.Warm reagrds,Stef

2/10 Terrible

Mohammadreza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from stef on Apr 9, 2024
Dear Mohammadreza,I'm sorry to hear that we did not meet your expectation. Is there anything specific that made your stay less enjoyable? Let me know if there's anything I can do to help improve your experience.Warm regards,Stef

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from stef on Apr 8, 2024
Thank you for your positive feedback on your stay. We are delighted to hear that you had a great experience with us. We strive to provide excellent service and accommodations for all our guests. We look forward to welcoming you back for another great stay in the future.

8/10 Good

Constance

Traveled with partner
Liked: Cleanliness, staff & service
Staff were friendly. The suite we stayed in was clean but very empty so noise echoed. Had to ask for things like toilet paper and coffee as housekeeping only did the minimal cleaning.
Stayed 4 nights in Apr 2024
Response from stef on Apr 11, 2024
Dear Constance,Thank you for taking the time to provide us with feedback on your stay. We are glad to hear that you found our staff to be friendly and that your suite was clean. However, we apologize for any inconvenience caused by the minimal cleaning and will make sure to address this with our housekeeping team to ensure a more thorough cleaning experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you again for your review.Warm regards,Stef

8/10 Good

Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from stef on Apr 6, 2024
Thank you for sharing your experience with us! We are thrilled to hear that you had a great stay with us. We hope to welcome you back again soon for another fantastic experience.

4/10 Poor

Joseph Frank

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were lovely and very accommodating. Unfortunately the room was really rough, pictures are not current. There was a lot of hair left on our clean towels and bed. I do have photos. The sink was leaking onto the floor in the bathroom. Maybe 2 star at best. The room was super spacious but very worn and torn. Shower was dirty and didn’t drain well. Room was very noisy even on 11th floor with traffic and adjoining rooms hearing their water and showers etc. I would not stay here again
Stayed 1 night in Apr 2024
Response from stef on Apr 5, 2024
Dear Joseph,Thank you for your possitive feedback about our front desk staff, however, we are terribly sorry to hear about your disappointing experience at our property. Thank you for bringing these issues to our attention so that we can address them and make improvements. This is not the standard of service we strive to provide, and we will be sure to rectify these issues immediately. We appreciate your feedback and hope that you will reconsider staying with us in the future. Thank you for your honesty.Warm regards,Stef

10/10 Excellent

Lynn Laval

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and the kitchen was good to have. The building is quite old and it showed in some areas of the bathroom. Otherwise, a great area relatively close to shopping and restaurants.
Stayed 3 nights in Mar 2024
Response from stef on Apr 4, 2024
Dear Lynn,Thank you for your feedback on your recent stay. We are glad to hear that you found the room and kitchen to your liking. We appreciate your comments regarding the conditoion of the building and areas of improvement in the bathroom. We will take your feedback into consideration as we strive to enhance our facilities for future guests. Again, we thank you for choosing to stay with us.Warm regards,Stef

10/10 Excellent

Trishia Mae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay especially if you are planning for a long stay. My only concern is the parking area. If they could have a directions of where the exit is and how do they know if someone is coming in the garage.
Stayed 2 nights in Mar 2024
Response from stef on Apr 4, 2024
Dear Trishia,Thank you for sharing your experience with us. We are delighted to hear that you found our place suitable for a long stay. Your feedback regarding the parking area is valuable to us. We will look into providing clearer directions for the exit and improving the system for monitoring incoming vehicles in the garage. Your input helps us enhance the overall guest experience, and we appreciate your suggestions. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Warm regards,Stef

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Older building but the suites have been renovated and are quite nice. Perfectly situated.
Stayed 1 night in Mar 2024
Response from stef on Apr 4, 2024
Dear Ross,Thank you for sharing your experience with us. We are glad to hear that you found our renovated suites quite nice and that you appreciated the convenient location. Your feedback on the older building is noted, and we are continuously working to improve our facilities to provide a comfortable stay for all our guests. We are delighted that you enjoyed your time with us and hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us.Warm regards,Stewf

8/10 Good

Angela, Plainfield

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience of having a full kitchen. I also liked that it was very close to walk to Yonge/Bloor subway station.
Stayed 1 night in Mar 2024
Response from steffany on Apr 2, 2024
Dear Angela,I'm glad to hear that you enjoyed the convenience of having a full kitchen during your stay. The proximity to the Yonge/Bloor subway station is definitely a great perk for easy transportation around the city. We hope you had a comfortable and enjoyable stay, and we look forward to welcoming you back in the future.Warm regards,Stef

6/10 Okay

Sophia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The shower never got warm and they only gave us one towel. Breakfast was very underwhelming
Stayed 1 night in Mar 2024
Response from stef on Mar 31, 2024
Dear Sophia,I'm sorry to hear about your disappointing experience. We will make sure to address the issue with the shower and towel situation with our team to ensure it doesn't happen again. We will also review our breakfast offerings to see how we can improve. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Good

Nuno Alexandre

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It's an ok place to stay for a night or two. Nothing fancy and did the purpose, but the place can improve slightly, especially in how clean the unit was. Needed some vacuum, and a little more maintenance in the shower and the AC.
Stayed 1 night in Mar 2024
Response from steffany on Apr 2, 2024
Dear Nuno,Thank you for your feedback. We apologize for any cleanliness issues you experienced during your stay. We will address this with our housekeeping team to ensure that our units are properly cleaned and maintained for our guests. We appreciate your input and hope that you will consider staying with us again in the future.Warm regards,Stef

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from stef on Mar 31, 2024
Thank you for sharing your experience with us! We are thrilled to hear that you had a great stay with us. We hope to welcome you back again soon for another fantastic experience.

8/10 Good

Angela

Traveled with family
Liked: Staff & service
Amazing location and super large rooms. Nice to surprise my daughter with a suite for her birthday. We had a full kitchen, dining room with table and 4 chairs, living room with couch and chair, coffee table. Separate bedroom with okay beds. The living areas of the room and location and perso.ln that checked us in were all great. The bathroom however left a lot to be desired. Cracking paint all over the walls, hair on the floor and in the towels. Drain around shower had been repaired and looked horrible. We didnt even want to use the shower it looked so gross and in disrepair. We were only there a night and had a show to go to so we just made rhe most of it. However for an almost $300 room night and on a very special occassion it left us quite dissapointed.
Stayed 1 night in Mar 2024
Response from stef on Mar 31, 2024
Dear Angela,Thank you for taking the time to provide feedback on your recent stay. We are thrilled to hear that you enjoyed the spacious rooms for your daughter's birthday. However, we are deeply sorry to hear about the issues you experienced in the areas you mentioned.This is not up to our usual standards and we will be addressing these issues with our housekeeping team to ensure they are rectified immediately.We take great pride in providing a comfortable and pleasant stay for all of our guests, so it is disappointing to hear that we fell short in this instance. We appreciate your feedback as it helps us to improve and provide a better experience for our guests in the future.We hope that you will consider staying with us again in the future so that we can show you the high level of service and accommodations that we are known for.Sincerely,Stef

8/10 Good

darren

Stayed 1 night in Mar 2024
Response from stef on Apr 18, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future