Ratings based on 777 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 24, 2016
Friendly and helpful staff. Need to improve breakfast area, especially during peak times. Small area for food and long wait to get it.
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Good price and clean place to crash near the airport
Comment from Hotel Management
Jul 19, 2016 by Kay, Hotel Management
Always happy to see expressed value and recognition of cleanliness! Sincerely, Kay Koot, general manager
5 out of 5
by A verified traveler from virginia USA

Best place for families

Posted Jul 11, 2016
My first time to stay in this hotel and it was beyond my expectations. Great staff especially Eric at the front desk. He was very helpful and polite. Clean and contemporary facility. I love the decorations. Good breakfast to start your day. We haven't used the pool because we where busy. The only problem we didn't see restaurants near by but we had a car so it didn't affect us. Overall we had a great time!
Comment from Hotel Management
Jul 12, 2016 by Kay Koot, general manager, Hotel Management
Dear lucy, our goal is to meet and exceed our guest expectations and so when I read we went beyond for you - it is a great day for all! Eric will now be nominated in our Champions in Action recognition program, thanks to you for naming him in particular. We count on welcoming you back - to use the pool!
4 out of 5
by A verified traveler from Cornwall, ON

Good Value

Posted May 31, 2016
Pros: See above
Cons: See above
Location: We were there for a wedding, so didn't explore other attractions. Several nearby restaurants. We went to La Scala and enjoyed it immensely.
The Town Inn Suites gave us a lot of amenities for the price. Bed was more comfortable than most in hotels, very nice bathroom, great kitchen facilities. Our only issues were very fragrant cleaning products (my husband is allergic to fragrances), and the hot items in the breakfast buffet left something to be desired: eggs were rubbery and sausages very greasy. Overall, though we were very pleased.
Comment from Hotel Management
Jun 2, 2016 by Kay, Hotel Management
Dear G.M., Thank you very much for your overall positive review, including that you also enjoyed our recommendation to have dinner at La Scala! Please note that our hot breakfast offering does rotate over a 7-day period, so hope to see you again. Sincerely, Kay Koot, general manager
5 out of 5
by A verified traveler

Posted May 3, 2016
Pros: the hotel was clean and was very cozy
Cons: nothing
Location: The hotel is located in an industrial location but very close to Square One shopping Center.
My stay was great and everything was great ........ Hotel Very Clean Staff very nice room was very spacious, clean and very nice
Comment from Hotel Management
May 4, 2016 by Kay, Hotel Management
Always happy to see 5 stars and comments relating to elements within our control: hotel very clean and staff very nice! We offer a Package including Square One - Ontario's largest shopping centre! Kay Koot, general manager
5 out of 5
by A verified traveler

Very nice hotel. Very clean and relaxing

Posted May 3, 2016
Found this gem on Expedia. Fiancee and I were shopping for wedding attire, and we were so happy to have landed here. Close to all amenities and staff was great. Loved the breakfast in the morning and wished this place had a restaurant, then it would be truly perfect. Room had a little stove and fridge. It was large, spacious, quiet and incredible. Plus you can't go wrong with the price. If you want a cozy stay in a very clean hotel, this is definitely the place for you. I would say this place is ONLY good if you have a car, if not, you are probably better off downtown.
Comment from Hotel Management
May 6, 2016 by Kay, GM, Hotel Management
Loving the 5 out of 5 rating and such positive comments! We still say that even without a car you're better off staying with us, using the UP Express Stayover Return (for up to 7 hours) now the price has dropped, taking advantage of our complimentary airport shuttle to/from Terminal 1 where the UP Express trains depart every 15 minutes!
4 out of 5
by A verified traveler from Toronto

home suite home

Posted Apr 23, 2016
better than a regular hoteln loved the spacious room and huge comfy bed! everything we needed to enjoy a night away from home during a move!! will be back during our renos for sure!
Comment from Hotel Management
May 2, 2016 by Kay, Hotel Management
Dear Sue, I'm happy to read your review commenting on our spacious suites and we count on welcoming you back, Sincerely, Kay Koot, general manager
5 out of 5
by A verified traveler

Highly recommend

Posted Apr 20, 2016 on Hotels
It seems to be very well managed. Perfect customers service. It is all you need. Very high quality. Highly recommend.
Comment from Hotel Management
May 4, 2016 by Kay, Hotel Management
Highly appreciative of your high recommendation and additional comments ... on behalf of the Management and the entire Team! sincerely, Kay Koot, general manager
4 out of 5
by A verified traveler from Winnipeg

Clean renovated modern hotel

Posted Apr 20, 2016
Front desk staff was pleasant and helpful. Room was nicely decorated and very clean. Bed was a little hard. Breakfast was served on time, which was appreciated as we had early flight. Conveniently located near airport. Breakfast was fresh and lots of choices. Overall a very pleasant stay.
Comment from Hotel Management
Apr 21, 2016 by Kay, Hotel Management
Dear David, we're very pleased to read that you enjoyed our services and facilities and hope to welcome you back the next time your travels bring you to our area. sincerely, Kay Koot, general manager
4 out of 5
by Dean from Rochester

One night stand.

Posted Apr 19, 2016 on Hotels
Stayed one night so we didn't get to use a lot of the hotel amenities. The room was very comfortable and up to date. The bed was particularly comfortable. The only thing we didn't like was the shower. The design made you stand in the path of the water to turn it on and water leaked out of the shower stall. Breakfast was good. The was a large variety of food to choose from and he orange juice tasted fresh squeezed. Overall it was a very pleasant room and stay.
Comment from Hotel Management
Apr 21, 2016 by Kay, Hotel Management
Many thanks Dean for choosing to stay with us, even though only for 1 night! Apologies for the shower stall design but happy to read that you enjoyed our breakfast. Hope to welcome you back the next time you're in Toronto. Sincerely, Kay Koot, general manager