Ratings based on 1,031 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Jun 4, 2017
Pros: Proactive and friendly staff.
The day I arrived, the hotel was experiencing technical problems. So they transferred guests to the other Marriott a couple of minutes away. It wasn't an inconvenience and I enjoyed the other hotel.
Comment from Hotel Management
Jun 5, 2017 by Kay, Hotel Management
Dear Adwoa, you cannot know how relieved that I am to read your comment, following so many other guests who did not consider our proactive approach the same way! Hoping you will give us the chance on a future occasion, to experience our full hospitality! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jun 3, 2017
The hotel always clean. Accommodating...just needs to upgrade the beds as they are a little firm!
Comment from Hotel Management
Jun 5, 2017 by Kay, Hotel Management
Thanks for your positive comments - especially recognizing the hard work of our Housekeeping team! Mattresses are pillow-top, FYI, Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great deal on a great room.

Posted Jun 1, 2017
Location: Located about 30 minutes from downtown Toronto. It's located in a business district near the airport, so not much for tourists to do in the area.
The room was very large and clean. It far exceeded my expectations. I forgot my laptop and tablet in the room when I left and the housekeeping staff located it, and helped to make shipping arrangements as I was too far away to turn back and get it. The breakfast was good with many choices.
Comment from Hotel Management
Jun 1, 2017 by Kay, Hotel Management
The Team very much appreciates your review, that we far exceeded your expectations! Our Housekeeping team is indeed quite experienced at returning items which are left by our guests in their rooms - happy your devices were received. Best regards, Kay Koot, general manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Nice hotel near airport

Posted May 19, 2017
Pros: Room cleanliness, morning breakfast and location, at a very fair price.
Cons: The gym was just ok, and small.
Location: There are many great restaurants close by and close to shopping as well
The room was nice, clean and comfortable, the location was great for my work meetings. I enjoyed the breakfast every morning, the staff was friendly and helpful and the parking is free.
Comment from Hotel Management
May 22, 2017 by Kay, Hotel Management
We appreciate your review Al. You've commented on many of the elements within our control which we strive to achieve: cleanliness, price, friendly staff. Sincerely, Kay Koot, general manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
pretty nice hotel to stay, kitchen is big plus if you are sick of restaurant food!
Comment from Hotel Management
May 15, 2017 by Kay, Hotel Management
Thanks! Always happy to read comments from our guests who appreciate our kitchenette, complete with full fridge, dishwasher, stove-top burners and pots/pans - plus dishes for four! see you again, Sincerely, Kay Koot, general manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 9, 2017
Pros: Free breakfast, great service, mini-kitchen in the room
Cons: The dishes, utensils, coffee maker, etc... weren't the cleanest. But it was fine after we rinsed the dishes again.
Location: Close to airport, bus station, has a shuttle, there's go kart and golfing field nearby. McDonald's nearby as well
Satisfying experience with great service. We requested extra towels and blankets and they promptly brought them up. We left the do not disturb sign up and they respected the sign and called us to make sure it was okay to give us the towels. Loved the free breakfast. Good food choices. Was replenished quickly without delay.
Comment from Hotel Management
May 9, 2017 by Kay, Hotel Management
Thank you for your 5 out of 5 review and comments. We will share them with the Team, sincerely, Kay Koot, general manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Stoppover on way home

Posted May 4, 2017
Good value and clean..polite staff but over stretched work wise. Comfortable beds.
Comment from Hotel Management
May 4, 2017 by Kay, Hotel Management
We are happy that you found us for your stopover home Gill, and thanks for the positive comments. We have been short-staffed and then also overwhelmed with a number of unexpected airport/flight-related dates. Apologies for anything less than extremely satisfied! sincerely, Kay Koot, general manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New york,NY.

Nice and clean hotel.

Posted May 3, 2017
We liked the stay at this hotel. It is located in the quiet and clean neighborhood . Hotel is clean and staff is friendly. The only thing that bothered us was room was next to elevator which was noisy especially in the morning when breakfast starts.
Comment from Hotel Management
May 3, 2017 by Kay, Hotel Management
thanks Jimmy for staying and posting your review, mentioning our clean hotel and friendly staff. Hopefully we can welcome you back and accommodate you in a suite away from the elevator.
5 out of 5
Recommended
for Couples
by A verified traveler from Muskoka

Posted Apr 20, 2017
Pros: Close to airport, but still very quiet.
Comfortable room on main floor with a wonderful breakfast with everything you could want.
Comment from Hotel Management
Apr 20, 2017 by Kay, Hotel Management
Dear Mary, my Team very much appreciates your 5 out of 5 review and such positive comments. hope to welcome you back again. sincerely, Kay Koot, general manager
5 out of 5
Recommended
for Families
by A verified traveler

Relaxed environment close to airport and West end

Posted Apr 11, 2017
Very courteous and accommodating staff. Made extra effort to accommodate short notice reservations for the rest of my family. Great fitness facility and pool. Good environment for kids and families with kids.
Comment from Hotel Management
Apr 12, 2017 by Kay, Hotel Management
How lovely to read this 5 out of 5 Review Comments! Our Team certainly does welcome many families, and most take full advantage of the 24/7 Fitness Centre and our Pool. many thanks, Kay Koot, general manager