Ratings based on 617 Verified Reviews

4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great City Center Hotel

Posted Apr 18, 2017
This is a great hotel in a great location. Friendly staff. Beautiful rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very central to everything

Posted Apr 12, 2017
Pros: It is central to everything and the rooms and lobby are very spacious
Cons: Think I might be being picky but there glass shelves in room that were not dusted at all and sink in restroom in Calvin bar was covered in limescale
Location: Excellant location to shops and attractions
A really good hotel with excellant friendly and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from o

Incredible Service

Posted Apr 12, 2017
We loved this hotel and the staff in particular. I think the only reason it has less than a 5.0 overall rating is because of its name. It was awesome!
5 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Comfortable and Luxurious

Posted Apr 11, 2017
Pros: Room was exceptionally quiet, and the staff 100% fantastic. Special mentions to Xavier (concierge) and Sam (doorman/bellhop).
Cons: American Restaurant on the 31st floor could improve their food for the price. Good staff, but tables were chipped and worn-looking.
Two day weekend stay in Toronto in one of their deluxe rooms. Convenient to everything, including Billy Bishop airport and middle to upscale restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Great stay. Staff were wonderful and extremely thoughtful. We were going to see the Book of Mormon and the staff sent up a note with a bowl of truffled popcorn to enjoy before the show. Amazing:) The only downfall was the hottub was not working and had black stuff coming out of the jets. They really needed a sign on it to say do not go in because when I went to tell the spa about it, they said it had been like that for a while.
5 out of 5
Recommended
for Everyone
by A verified traveler

Five star hotel

Posted Feb 3, 2017
This is a great hotel to stay very nice and clean very nice staff
5 out of 5
Recommended
for Everyone
by A verified traveler from halton

Excellent stay here

Posted Jan 25, 2017
Pros: location is great, large beautiful room, excellent service staff
Location: financial district, close to entertainment, shopping, restaurants and the PATH underground
well appointed room - spacious, nice decor, detailed finishing you don't see in many hotels. Outstanding service here from the bell man to the restaurant staff. Recommended.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Sudbury

overall excellent rooms/service

Posted Jan 23, 2017
Pros: good service, high end rooms
Location: great location
check in was a little slow, but busy time - valet parking indoors (have large SUV, no problem. Ordering room service one night a bit annoying, wound up calling concierge to place order as room service line was busy for long time, concierge was very helpful and got a call right away from dining to confirm order and it arrived at the time they said it would. Very nice rooms, huge bathrooms - excellent quality.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice 5 star hotel

Posted Jan 23, 2017
It's great location very nice stuff The hotel is very up-to-date very clean very convenient
5 out of 5
by Justin

Top choice

Posted Jan 22, 2017 on Hotels
The stay was perfect. We went to the restaurant and spa and they were both very nice, very clean, and had amazing people there providing service beyond expectations. Hotel staff was very accommodating as well.