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Windsor Arms Hotel

Photo gallery for Windsor Arms Hotel

Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Indoor wedding

Overview of Windsor Arms Hotel

VIP Access

Windsor Arms Hotel

5.0 star property
8.6 out of 10 Excellent
8.6/10 Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
18 Saint Thomas St, Toronto, ON, M5S 3E7

Explore the area

  • Popular LocationRoyal Ontario Museum5 min walk
  • Popular LocationUniversity of Toronto - St. George Campus14 min walk
  • Popular LocationRyerson University19 min walk
  • AirportToronto, ON (YYZ-Pearson Intl.)35 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area


Windsor Arms Hotel is located in Downtown Toronto, a neighborhood in Toronto, and is near a metro station. Royal Ontario Museum and Casa Loma are cultural highlights, and travelers looking to shop may want to visit CF Toronto Eaton Centre and Yorkdale Shopping Centre. Looking to enjoy an event or a game? See what's going on at Scotiabank Arena or Rogers Centre.

What's nearby

  • Royal Ontario Museum - 5 min walk
  • University of Toronto - St. George Campus - 14 min walk
  • Ryerson University - 19 min walk
  • Yonge-Dundas Square - 3 min drive
  • Casa Loma - 4 min drive

Getting around

  • Bay Station - 2 min walk
  • Bloor Station - 8 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 37 min drive


  • Eataly - 3 min walk
  • Hemingway's Restaurant - 4 min walk
  • Planta - 7 min walk
  • Subway - 4 min walk
  • Amal Restaurant - 2 min walk

About this property

Windsor Arms Hotel

Luxury Toronto aparthotel in Downtown Toronto, walk to Royal Ontario Museum
This smoke-free aparthotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite. Each apartment boasts a jetted tub and offers free WiFi and an iPod dock. For a bit of entertainment, guests will find an LCD TV with digital channels and a DVD player, and other amenities include 24-hour room service and a minibar.
Windsor Arms Hotel offers 28 air-conditioned accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. LCD televisions come with digital channels. Espresso makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the aparthotel include an indoor pool, a 24-hour health club, and a sauna.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Windsor Arms Hotel Spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.


English, Filipino, French, Italian, Korean, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Full-service spa
  • Hydrotherapy
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room


  • Free WiFi

Parking and transportation

  • Valet parking on site (CAD 45 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib

Restaurants on site

  • Courtyard Cafe
  • Tea Room
  • The Living Room

Food and drink

  • Espresso maker


  • Cooked-to-order breakfast available for a fee: CAD 4–22 per person
  • 24-hour room service
  • A bar/lounge
  • A restaurant
  • Minibar


  • Bedsheets provided
  • Hypo-allergenic bedding


  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided


  • DVD player
  • iPod dock
  • LCD TV with digital channels

Outdoor areas

  • Terrace


  • Laundry facilities
  • Laundry service

Work spaces

  • 24-hour business center
  • Desk
  • Meeting rooms


  • Air conditioning


  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 45 lbs per pet
  • Fee: CAD 50 per accommodation per stay
  • Deposit: CAD 250 per stay
  • Food and water bowls


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • In-room accessibility available in select rooms
  • Roll-in shower available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Free daily newspapers
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service

Location highlights

  • In the city center
  • Near a metro station

Things to do

  • 24-hour health club on site
  • Gym on site

Safety features

  • Smoke detector


  • 1 building
  • 28 rooms
  • 4 floors
  • Banquet hall
  • Built in 1927
  • Connecting units available
  • Individual decor
  • Individual furnishings
  • Victorian architecture

Similar properties



Check-in time starts at 3 PM


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of CAD 50.00 per accommodation, per stay, plus a deposit of CAD 250.00 per stay
Welcoming dogs and cats only
Up to 45 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 4–22 per person
  • Valet parking fee: CAD 45.00 per night (in/out privileges)
  • Pet deposit: CAD 250.00 per stay
  • Pet fee: CAD 50.00 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Windsor Arms
Windsor Arms Hotel
Windsor Arms Hotel Toronto
Windsor Arms Toronto
Windsor Arms Hotel Toronto
Windsor Arms Hotel Aparthotel
Windsor Arms Hotel Aparthotel Toronto

Frequently asked questions

Does Windsor Arms Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Windsor Arms Hotel?

As of Jun 2, 2023, prices found for a 1-night stay for 2 adults at Windsor Arms Hotel on Jun 5, 2023 start from $377.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Windsor Arms Hotel pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 45 lbs per pet. There's a deposit of CAD 250.00 per stay and a fee of CAD 50.00 per accommodation, per stay.

How much is parking at Windsor Arms Hotel?

Valet parking is available for CAD 45.00 per night.

What time is check-in at Windsor Arms Hotel?

Check-in begins at 3 PM.

What time is check-out at Windsor Arms Hotel?

Check-out is at noon.

Where is Windsor Arms Hotel located?

Located in Downtown Toronto, this luxury aparthotel is within a 15-minute walk of Royal Ontario Museum and University of Toronto - St. George Campus. CF Toronto Eaton Centre and Yonge-Dundas Square are also within 2 mi (3 km). Bay Station and Museum Station are within a 5-minute walk.




Rating 10 - Excellent. 290 out of 462 reviews" "
" "10 - Excellent 63%
Rating 8 - Good. 88 out of 462 reviews" "
" "8 - Good 19%
Rating 6 - Okay. 43 out of 462 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 20 out of 462 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 21 out of 462 reviews" "
" "2 - Terrible 5%




Staff & service




Property conditions & facilities




10/10 Excellent

john, Toronto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great hotel and perfect location!
Stayed 1 night in May 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, great service and a beautiful property. The tub alone was worth the price! The room was large and comfortable. A touch of posh without any pretention.
Stayed 1 night in May 2023

10/10 Excellent


Liked: Cleanliness, amenities, property conditions & facilities
Service, beds, location.
Stayed 1 night in May 2023

4/10 Poor


Disliked: Property conditions & facilities
We arrived on a Friday evening. The ballroom is right off the main lobby/reception area and it was extremely noisy as the hotel was hosting a music night. Don’t get me wrong….I love music. However, little did we know when we were assigned room 223 that the ballroom was 2 stories high and thus the music was right outside our hallway. WHY when the amplification is cranked to max volume would you assign a room on the same floor??? This was not a last minute reso either! We called reception to find out what time this would stop and were told “I don’t know”. The throbbing non-stop music went on to 1 a.m. I was wondering if I had inadvertently stumbled onto a “Clubbing” site as opposed to one for a hotel. No one was at the front when we arrived to open the door. We brought out the porter’s cart. Saturday night there was an even LOUDER engagement party that had started around 5 pm and wound down @ midnight. When we got up on Sunday morning, the hall in the upper lobby nor the elevator had been vacuumed. Still littered with items from the previous night. Our conclusion: the Windsor Arms cares more about its outside events as opposed to a customer’s quiet comfort. Thoughtless to assign a room that was so close to the over amplified music….NOT what we signed up for. The staff also seemed to be poorly trained. Greetings were as if they were doing us a favour. No proper service at the front door entrance. We should have booked at our usual Four Seasons property.
Stayed 2 nights in May 2023

10/10 Excellent


Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The location was great. Close to Queens Park, U of T, the ROM, and Bloor Street shopping.
Stayed 1 night in May 2023

2/10 Terrible


Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here
Stayed 2 nights in Apr 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Offers a quiet, yet fun and updated elegance. Truly enjoyed our stay. The guitar in the room was a whimsical touch. Our meal at The Gatsby was perfection.
Stayed 2 nights in Apr 2023

10/10 Excellent


Liked: Cleanliness, amenities, property conditions & facilities
I liked the character of the hotel.
Stayed 1 night in Apr 2023

6/10 Okay


Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location dowtown. Walking distance to shops and restaraunts. Quiet neighbourhood.
Stayed 1 night in Apr 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Crew were amazingly friendly Place was very clean and classy We had a great time and will definitely return if we are in the area again
Stayed 2 nights in Mar 2023

General hotel information

Reasons to Book
Spacious Rooms & Nice Bathroom
Star Rating
Nearest Airport
Toronto, ON (YYZ-Pearson Intl.)
18 Saint Thomas St, Toronto, ON