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Reviews of Windsor Arms Hotel

5 out of 5
Windsor Arms Hotel
18 Saint Thomas St, Toronto, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 319 out of 504 reviews" "
Rating 8 - Good. 97 out of 504 reviews" "
Rating 6 - Okay. 46 out of 504 reviews" "
Rating 4 - Poor. 21 out of 504 reviews" "
Rating 2 - Terrible. 21 out of 504 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Gavin Shijia

Stayed 1 night in Mar 2024

6/10 Okay

Bradley, Niagara-on-the-Lake

Traveled with partner
Disliked: Property conditions & facilities
Hotel is in dire need of a refresh. First room I stayed in was nothing less than seedy and generally run down. However, the front desk staff moved me to a lovely one bedroom suite that was, at least, in descent shape. Staff were all excellent and can’t be faulted for anything - they are the bright spot in a hotel that is definitely showing its age.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ron

Stayed 2 nights in Dec 2023

10/10 Excellent

teresa

Liked: Cleanliness, amenities, property conditions & facilities
The old world charm of a truly boutique hotel is rapidly disappearing, the Windsor Arms never disappoints. Kudos to the warm efficient staff for making yet another stay memorable.
Stayed 2 nights in Dec 2023

4/10 Poor

Ashley

Traveled with family
Old hotel, needs some improvements.
Stayed 2 nights in Dec 2023

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness
Very friendly staff very attentive
Stayed 3 nights in Dec 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Jun 2023

10/10 Excellent

seneca

Stayed 1 night in Nov 2023

8/10 Good

Leah

Stayed 2 nights in Nov 2023

10/10 Excellent

Stewart

Stayed 1 night in Nov 2023

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for my wedding weekend and it was a very nice experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Mardi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved all of it. Would have preferred a Ladies Bathroom on the main level, but certainly understand why it isn't feasible.
Stayed 1 night in Oct 2023

10/10 Excellent

Barry, Dundas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023

8/10 Good

Margaret

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Great service at the front desk and more than enough space to accommodate us. The pool was especially popular with the kids.
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Nathan

Stayed 1 night in Sep 2023

10/10 Excellent

Ruba

Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, room comfort
Boutique bueaty!
It's still my favourite Toronto hotel. The near Yorkvile ideal location is perfect for me. Terrific staff.
Stayed 1 night in Sep 2023

8/10 Good

Marilyn

Intimate
Stayed 2 nights in Sep 2023

8/10 Good

Roberta

Traveled with partner
Liked: Cleanliness
I like the old clubby feel of this place. It’s kind of dated and that suits me just fine, super comfortable and private.
Stayed 3 nights in Sep 2023

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The dining room/bar is brilliant, full of stunning private nooks and small rooms in plush green leather, tapestry and velvet wing chairs and booth seats, each room beautifully decorated with period ink drawings and splashy modern paintings of royalty, a library of antique books, and cushy bar areas for a drink. A cosy spot to relax after a day in town.
Stayed 3 nights in Sep 2023

8/10 Good

James

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Sent a request for early checkin in 5 days in advance. Never answered. When I arrived early, my room was not ready. When “ready” I used the toilet, and noted long dark hair on the toilet seat, and the seat would not stay up. I have short white hair.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Terrence

Traveled with family
Liked: Cleanliness, room comfort
Great hotel in great neighborhood
Beautiful older hotel with exceptional service. Large, spacious suite with plenty of room for four of us. Everyone at the Windsor Arms was extremely nice and helpful. Pleasant pool and spa. Excellent location in a vibrant neighborhood with lots of good restaurants and shopping within walking distance. I would 100% stay here again.
Stayed 4 nights in Jul 2023

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, amenities
Like: Large suites, quiet, professional and helpful staff Room for improvement: Tired decor/outdated, shower head too high, bathroom too small (no need for huge tub) and not modern, no free water provided in room and no tea available in room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, property conditions & facilities
Large comfortable suites
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah, Stittsville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property offering high tea and spa facilities. Also included was a turn down service and plate of cookies before bedtime. Minor negatives were some signs of wear and no personal iquor permitted in rooms.
Stayed 1 night in Aug 2023

8/10 Good

Ed

Liked: Cleanliness, property conditions & facilities
Gym is mediocre, to say the least
Stayed 9 nights in Jun 2023

6/10 Okay

Barry

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location - but hotel needs updating. Climate control system does not work in the room and you can't decide your own comfort level. No compensation was offered for this.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Windsor Arms Hotel is tucked into a quiet street in the center of the shopping district making it a serene hub for anything we wanted to do in Toronto. We could have happily spent a day just enjoying the hotel itself: Gatsby's restaurant, the spa, High Tea. Service was friendly, speedy and efficient. The room was spacious and comfy. It is like a hotel from decades ago when style and comfort mattered.
Stayed 3 nights in Jun 2023

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great traditional British style hotel with top drawer service from the friendly formal doormen through all of the staff and facilities! We have found our place when we are in Toronto!
Stayed 5 nights in Jun 2023

10/10 Excellent

Sidney

Stayed 1 night in Jun 2023

8/10 Good

Leslie Joan

Liked: Cleanliness, amenities, property conditions & facilities
For the most part I loved the hotel. However, it was very hard to regulate the temperature in my room
Stayed 3 nights in Jun 2023

10/10 Excellent

Norma, Toronto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such amazingly friendly staff and greeting. Made us feel right at home.
Stayed 1 night in Jun 2023

10/10 Excellent

Dat

Liked: Cleanliness, amenities, property conditions & facilities
I like the decorations, old world charm. A charming, quite boutique hotel nestle in a busy shopping district of downtown Toronto
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023

10/10 Excellent

Reed

Stayed 1 night in Jun 2023

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
For a downtown location, this lovely hotel is remarkably quiet. It is gorgeous, the restaurants are first-rate, and above all, the service is professional and friendly.
Stayed 2 nights in May 2023

10/10 Excellent

Hugh

Liked: Cleanliness, amenities, property conditions & facilities
Friendly people. Helpful. Very convenient
Stayed 2 nights in Jun 2023

10/10 Excellent

Troy

Liked: Cleanliness, room comfort
Good times
Perfect location, large and comfortable room, seamless service, excellent bar
Stayed 1 night in May 2023

10/10 Excellent

john, Toronto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great hotel and perfect location!
Stayed 1 night in May 2023

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, great service and a beautiful property. The tub alone was worth the price! The room was large and comfortable. A touch of posh without any pretention.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Service, beds, location.
Stayed 1 night in May 2023

4/10 Poor

Jill

Disliked: Property conditions & facilities
We arrived on a Friday evening. The ballroom is right off the main lobby/reception area and it was extremely noisy as the hotel was hosting a music night. Don’t get me wrong….I love music. However, little did we know when we were assigned room 223 that the ballroom was 2 stories high and thus the music was right outside our hallway. WHY when the amplification is cranked to max volume would you assign a room on the same floor??? This was not a last minute reso either! We called reception to find out what time this would stop and were told “I don’t know”. The throbbing non-stop music went on to 1 a.m. I was wondering if I had inadvertently stumbled onto a “Clubbing” site as opposed to one for a hotel. No one was at the front when we arrived to open the door. We brought out the porter’s cart. Saturday night there was an even LOUDER engagement party that had started around 5 pm and wound down @ midnight. When we got up on Sunday morning, the hall in the upper lobby nor the elevator had been vacuumed. Still littered with items from the previous night. Our conclusion: the Windsor Arms cares more about its outside events as opposed to a customer’s quiet comfort. Thoughtless to assign a room that was so close to the over amplified music….NOT what we signed up for. The staff also seemed to be poorly trained. Greetings were as if they were doing us a favour. No proper service at the front door entrance. We should have booked at our usual Four Seasons property.
Stayed 2 nights in May 2023

10/10 Excellent

Alison

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The location was great. Close to Queens Park, U of T, the ROM, and Bloor Street shopping.
Stayed 1 night in May 2023

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here
Stayed 2 nights in Apr 2023

10/10 Excellent

Brett

Stayed 1 night in Apr 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Offers a quiet, yet fun and updated elegance. Truly enjoyed our stay. The guitar in the room was a whimsical touch. Our meal at The Gatsby was perfection.
Stayed 2 nights in Apr 2023