Ratings based on 789 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Not too far from Wonderland

Posted Jul 8, 2017
Staff were very friendly and accommodating. The suite was big enough for five adults overnight and the beds were very comfortable. The hotel breakfast offered a generous amount of food. The ice machine on the second floor was broken and the elevator was running poorly- we thought we were stuck in it at one point. The AC in our room appeared to need some maintenance. We were offered to move rooms but 3/5 were in bed by this time. Overall we were satisfied with our stay.
Comment from Hotel Management
Jul 9, 2017 by General Manager  , Hotel Management
Thank you for being our guest at Extended Stay Canada - Toronto - Vaughan. We are pleased to know you had a pleasant stay and that you were impressed with the attentive service provided by our staff. However, I am sorry for the issues you experienced while being here and regret the inconvenience it caused. I have shared your concerns with my maintenance team to ensure it is fixed immediately. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Vaughan hotel

Posted Jul 5, 2017
Very clean hotel - we were upgraded to a 2 bedroom which was very spacious. We had an excellent breakfast outside on their lovely courtyard.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Thank you for including Extended Stay Canada - Toronto - Vaughan in your travel plans. We are delighted to read you had an excellent stay and that you enjoyed your well-appointed suite and our breakfast offerings. Your feedback is much appreciated, and we hope to have the honor of hosting you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Staff made check out and check in very efficient. The staff was very accommodating especially with late check out! Only thing, breakfast area was very hectic in the morning. Having more than one staff helping in that area would definitely help traffic flow and make it easier on the other staff memeber. Otherwise, I would most definitely stay again.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay Canada - Toronto - Vaughan. It’s our pleasure knowing you had an enjoyable stay and that our associates left you with a good impression. We value your feedback and will use it to make sure we are more consistent in our service delivery. We look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2017
Poor location. Room across from conference room. Air conditioner noisy. Hard water.
Comment from Hotel Management
Jun 30, 2017 by General Manager, Hotel Management
We’re sorry for all the difficulties you experienced here and regret the inconvenience it caused. I have shared your concerns with my maintenance team regarding the HVAC unit to fix it immediately so that our future guests do not experience the same. We hope you will give us another chance to make your next visit perfect in every respect. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Overall a good stay.

Posted Jun 5, 2017
Room cean. Good size. Central location for shopping, York U, not far from Wonderland. Breakfast decent.
Comment from Hotel Management
Jun 6, 2017 by General Manager , Hotel Management
Thank you for staying at Extended Stay Canada - Toronto - Vaughan. We are glad to read you loved your spacious room and enjoyed the convenience of our location. It was a pleasure hosting you, and we look forward to having you as our guest again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NORTH CAROLINA

NICE HOTEL FOR EXTENDED STAY

Posted Jun 3, 2017
Pros: SPACIOUS ROOM AND KITCHEN
Cons: NEED BETTER LIGHTS IN ALL ROOMS
Location: FAR AWAY FROM SHOPPING CENTER BUT NICE AREA
NICE ROOM BUT NEEDS MORE LIGHTS. BREAKFAST IS NOT BUFFETT
Comment from Hotel Management
Jun 4, 2017 by General Manager, Hotel Management
Jack, thank you for staying at Extended Stay Canada - Toronto - Vaughan. We are glad you loved your well-equipped room. We also appreciate your observation in regard to the lighting and have taken a note of it. Thanks for being our guest, and we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 28, 2017
Pros: The morning coffee was quite good.
Cons: The interior needs serious renovations
Location: There is really not much nearby. It is near the 400 highway and Steeles Avenue is a busy road
Hotel is old and in need of some renovations. The staff was very nice. The coffee at breakfast surprisingly good for this kind of hotel.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are glad you were pleased with some aspects of our hotel, but we regret we did not meet all of your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, General Manager
5 out of 5
by Diako

Posted Apr 28, 2017 on Hotels
Perfect! Lovely staff. Thank you.
Comment from Hotel Management
Apr 29, 2017 by Manager, Hotel Management
Wow - Diako, we are delighted to know you had an excellent stay at Extended Stay Canada - Toronto - Vaughan. Our staff is committed to providing excellent service, so they all will be happy to know their efforts helped make your stay a great one. On behalf of everyone here, we invite you to come and visit us again. Sincerely, General Manager
2 out of 5
by A verified traveler

Noisy

Posted Apr 17, 2017 on Hotels
They had a conference taking up about 75% of the hotel, and stuck us right in the thick of it. The other guests woke us several times late at night, despite our asking politely to keep it down. Cold breakfast on the weekend does not start until 7:30, which was too late for our schedule. Four hungry and tired kids as a result. Just stopped through for the night, needing sleep and a bite to eat in the morning. We had neither. Would not recommend.
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
Thank you for being our guest and for sharing your experience. We apologize for the noise issue you encountered and regret the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable visit. We hope you will give us another chance to serve you better in the future. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 12, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay Canada - Toronto - Vaughan. Sincerely, General Manager