Ratings based on 1,638 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
Good service! Good food! Good staff! Clean facility!
Comment from Hotel Management
Jan 17, 2018 by TP, Hotel Management
Hi, We truly appreciate your time for sharing your experience and we are delighted to hear that, we met your expectation with product and services. Thank you!!
4 out of 5
Recommended
for Everyone
by A verified traveler from kincardine

Good but under renovations.

Posted Jan 8, 2018
Noise due to Reno’s. Take what I give you me Expedia. Do not ask me to write more.....
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il

This hotel is on its way to being great.

Posted Jan 7, 2018
This hotel is currently being renovated. My room was updated and was very nice, however it smelled like paint and construction material. The lobby is also under renovation at the moment. The staff was very accommodating and free snacks are a nice touch.
Comment from Hotel Management
Jan 9, 2018 by TP, Hotel Management
Hi Winona, Thank you for sharing your feedback and I am pleased to know that you had comfortable stay.Please accept our sincere apology for the smell. I am happy to know that our staff were able to crate a memory for you. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, NS

Very convenient to the airport

Posted Jan 7, 2018
Pros: Staff and comfortable bed, but not together. :)
Cons: Perhaps a bit more training in the restaurant. Nobody knew how to pour a glass of wine.
Location: Airport, airport, airport.
We're off to Mexico for a few weeks. We needed to spend a night before our flight to Mexico and also upon our return. This is a nice, clean hotel. The bed is very comfortable, which I find most important to a good night's sleep. As well, the room is quite quiet. We had a surprisingly tasty dinner in the restaurant. There is a wonderful 24/7 pool. The gentleman at check-in was professional and friendly. The hotel is undergoing some renovation so there is a bit of construction going on but it's almost unnoticeable.
Comment from Hotel Management
Jan 9, 2018 by TP, Hotel Management
Hi Angus, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations with our product and services. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. I have shared your feedback with F&B team about your comment and sure to be corrected moving forward. Thank you for sharing your comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Nice hotel close to airport

Posted Jan 5, 2018
Hotel was clean, staff was very friendly. A good option when you have an overnight flight
Comment from Hotel Management
Jan 6, 2018 by TP, Hotel Management
Hi Nate, It was a pleasure to serve as our guest and delighted to hear that you have enjoyed your stay. I am glad to read your comment about cleanliness and the friendly staff who always work hard to ensure our valued guest receives excellent customer service. Thank you for your precious time to share your experience. Sincerely, TP
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Close to airport

Posted Jan 3, 2018
Good but limited meal options due to renovations Staff great Room clean And right services
Comment from Hotel Management
Jan 6, 2018 by TP, Hotel Management
Hi Jeff, Thank you for sharing your feedback and We are glad to know that you have enjoyed product and services. Please accept our sincere apology for the limited menu. I have shared your feedback with Chef to ensure the full menu is available all the time. We appreciate your time to share your experience. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Medicine Hat

Very comfortable beds

Posted Jan 2, 2018
We arrived very late, past the check-in cut off time due to flight delays and the staff and shuttle or very accommodating to us. There were snacks available at the desk the room was very warm and toasty when we arrived and very comfortable. Are wake up call arrived on time and the morning desk clerk was very friendly as well.
Comment from Hotel Management
Jan 3, 2018 by TP, Hotel Management
Hi Lynn, Thank you for sharing your experience at the Four Points by Sheraton Toronto Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Sincerely, TP
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Pros: Very clean
Arrived after a long flight very late. Check in was quick and easy.
Comment from Hotel Management
Dec 31, 2017 by TP, Hotel Management
Hi, We are very pleased to read your comment and happy to know that we met your expectation with our product and services. Thank you for staying and sparing valuable time to write feedback. Sincerely, TP
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, only one complaint.

Posted Dec 26, 2017
Pros: Proximity it to airport
Cons: Just heat
Location: Not checked
Room was on top floor, perhaps that was why it was cold. Had the heat turned up to max, still felt cold.
Comment from Hotel Management
Dec 28, 2017 by TP, Hotel Management
Hi, Thank you for sharing your feedback. We always to strive that our guest receives excellent guest service and we are glad that we met your expectation. We apologized for having not comfort of temperature in room, I have shared your comment with our hotel team to correct moving forward. We appreciate your time.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto airport

Posted Dec 24, 2017
We like to stay here before our morning flight as we are from out of town. Nice restaurant and ve y clean rooms.
Comment from Hotel Management
Dec 24, 2017 by TP, Hotel Management
Hi Natalia, Thank you for sharing your comment and we are delighted to hear that you liked out hotel though it was short stay. We appreciate your endorsement. Sincerely,