Ratings based on 1,119 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Great choice near the airport

Posted Oct 14, 2017
This hotel has a lot of things going for it. It is very close to the airport, which means it has easy access to the UP Express train to downtown. The entire property is extremely clean. The staff was very friendly and helpful. The bed could have been a bit more comfortable, but it was not bad enough to detract from the overall stat. The only thing that really bothered me about the stay was the shuttle driver answering a phone call while driving with only one hand to the airport.
1 out of 5
by A verified traveler from madrid

Posted Oct 9, 2017
Very bad service due to inconvinients The hotel didnt respond to our quieries i would not recomended to my friedns or family. Not good service desk
3 out of 5
by A verified traveler from Toronto

Basic Hotel

Posted Sep 28, 2017
Pros: I like the bed
Cons: The breakfast should be able to be taken to the room and have more variety.
Location: The airport is nearby, close to the highway. Had a lot of construction going on around it. Lots of food places near by.
I didn't like the fact that if you booked your room with the breakfast included, you aren't allowed to bring your food to the comfort of your room, You have to eat in the dining area, however, if you bought it separately, you would be able to take it out. The beds were very comfortable and they allowed us to have a later check out which was nice. The bathroom was really small and the room didn't have a fridge or microwave. Would recommend this hotel to someone who just needs a night to rest nothing luxurious about it.
5 out of 5
by A verified traveler from El Paso, tx

Nice hotel, close to the airport w. Shuttle Serv.

Posted Sep 24, 2017
Pros: As Above.Great acc
Location: Great access to airport.
Quick easy acccess, prompt registration. Great bar and good food in restaurant. Clean, well furnished room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, ON

Newly renovated airport hotel

Posted Sep 18, 2017
Pros: Airport location.
Cons: An in room small refrigerator would be useful.
Buffet breakfast is a good start to day. Near UP express from downtown-to airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury, ON

Posted Aug 30, 2017
Nice hotel, parking is a little pricey but worth the stay. Clean rooms, not too far from restaurants. Friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted Aug 29, 2017
Great pool - you can swim laps in the pool. Great hor derves. Need to try the nachos - lots of cheese. The hotel fit our needs for the price.
Comment from Hotel Management
Aug 30, 2017 by Samad S, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay with us. We are delighted that you enjoyed your stay with us and found the pool to be great for laps. We cannot wait for you to return. Best Wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler

Well kept property very close to the airport.

Posted Aug 28, 2017
The place is clean, the rooms are comfortable and well done. There is a really nice pool and gym, my only negative was the room had a lot of sunshine in the morning. We couldn't lose the drapes and there was no blinds. Also didn't like that U.S $ was equal to. CA& in the restaurant because there was no reminder bill was in CA.
Comment from Hotel Management
Aug 30, 2017 by Samad S, Hotel Management
Dear ANonymous, Thank you for your feedback into your recent stay with us. We do appreciate that you enjoyed your stay for the most part and found the pool and gym to be to your liking. We do have certain floors with blackout drapes so do feel free to ask for one of those rooms on your next stay. Finally we will ensure that the restaurant receives your feedback about the currency concerns you faced. Hopefully that will not deter you from staying with us again in the future. Best Wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland IN

Close to airport

Posted Aug 27, 2017
Hotel rooms were very clean. Food in restaurant was delicious. Friendly staff working at hotel. Park & Fly was convenient & airport shuttle was excellent.
Comment from Hotel Management
Aug 30, 2017 by Samad S, Hotel Management
Dear Cindy, Thank you for your positive feedback regarding your recent stay with us. You are welcome to stay with us anytime in the future. Best Wishes,
3 out of 5
Recommended
for Families
by A verified traveler from Nebraska

Nice hotel close to the airport.

Posted Aug 25, 2017
Pros: The room,overall. The restaurant was nice too and the proximity to the airport with a shuttle service was a bonus.
Cons: Front desk staff need to be more cognizant of rules and also have the authority to upgrade if something is amiss.Waiting for a manager is tiresome.
Had confirmed and booked a room with a rollaway bed.On checking in I was told that there was no provision for the rollaway bed as the fire fighting code did not allow it. Since we were three and had called specifically to check on this and we were willing to pay the extra $15/- per night it was a bit of a let down.However, the hotel allowed us to upgrade free of charge to a suite.The check in staff needs to be better acquainted with new rules.
Comment from Hotel Management
Aug 27, 2017 by Samad S, Hotel Management
Dear Brian, Thank you for your feedback on your recent stay with us. We do apologize that we were unable to meet the requirements you needed for a roll away bed on your stay with us. Our front desk team is fully empowered to assist guests with whatever service recovery is required as the situations arise. That being said we have ensured that the entire team has been briefed on the fire code regulations surrounding additional roll away beds in our rooms to avoid further confusion and mixed messages. I am glad as well that you were able to receive an upgrade to a suite that allowed your guest requirements to be fulfilled. We do hope to have you stay with us again in the future. Best Wishes, Samad S Guest Services Supervisor