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Reviews of Residence Inn by Marriott Toronto Airport

3 out of 5
Residence Inn by Marriott Toronto Airport
17 Reading Crt, Toronto, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 350 out of 604 reviews" "
Rating 8 - Good. 200 out of 604 reviews" "
Rating 6 - Okay. 26 out of 604 reviews" "
Rating 4 - Poor. 16 out of 604 reviews" "
Rating 2 - Terrible. 12 out of 604 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you again for a good stay at your establishment.
Stayed 1 night in Apr 2024
Response from Het on Apr 13, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

6/10 Okay

Amy

Stayed 2 nights in Mar 2024
Response from Het on Apr 1, 2024
We're sorry to see we couldn't give you an amazing experience during your stay with us. Thank you for taking the time to leave us a review. Could you let us know how we could serve you better in the future?

10/10 Excellent

Lizbeth

Stayed 1 night in Feb 2024
Response from Het on Mar 31, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

10/10 Excellent

Dominique

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the kitchenette and restaurants nearby
Stayed 2 nights in Jan 2024
Response from Het on Mar 31, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

10/10 Excellent

Emilio Pimentel

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, bed and bathroom very clean
Stayed 2 nights in Jan 2024
Response from Het on Apr 1, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

10/10 Excellent

Anna, Wasaga Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Het on Apr 1, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well operated hotel. Friendly and helpful staff. Onsite parking was expensive ($28) . Otherwise, great value in the overall hotel stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from Het on Apr 1, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

6/10 Okay

Gary

Response from Het on Mar 31, 2024
We're sorry to see we couldn't give you an amazing experience during your stay with us. Thank you for taking the time to leave us a review. Could you let us know how we could serve you better in the future?

10/10 Excellent

Noorain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Het on Apr 1, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

4/10 Poor

wesam

Stayed 7 nights in Nov 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent, staff friendly and Efficient!!
Stayed 1 night in Oct 2023
Response from Het on Apr 1, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

8/10 Good

Harry, GRAND CAYMAN

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we did not like was the charge of 24 dollars per night. I have paid for parking before and its never been that high. That was disappointing other than that everything was fine.
Stayed 2 nights in Oct 2023

6/10 Okay

Hesam

Stayed 1 night in Oct 2023

10/10 Excellent

GARY

Stayed 4 nights in Aug 2023
Response from Het on Apr 1, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

10/10 Excellent

Da

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Het on Apr 1, 2024
We appreciate your feedback! Thank you for taking the time to leave us a review. We hope to have you stay with us again.

10/10 Excellent

Berlinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May and Chanel were extremely helpful during my stay there. Outstanding services bythe entire staff.
Stayed 7 nights in Sep 2023

10/10 Excellent

Kiyeth

Stayed 5 nights in Jul 2023

10/10 Excellent

rodney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the place to stay
as good as I expexted
Stayed 8 nights in Sep 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 7 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ronelle

Stayed 5 nights in Aug 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was like a little apartment almost. Everyone was so friendly and the breakfast was really good for a motel breakfast! We were impressed!
Stayed 1 night in Aug 2023

10/10 Excellent

Ronelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Vacation
This hotel was amazing! The views from my window was beautiful. The room was super clean and the beds were very comfortable. I was very satisfied.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very well keeped clean
Stayed 9 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Suzie

Stayed 15 nights in Jul 2023

10/10 Excellent

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

Hannah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Akeem

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay, very quiet and literally 5 minutes away from the airport. Many ways to get on the highway and getting downtown toronto even with traffic was maybe 35 mins tops. Staff was very kind and polite. Would definitely recommend staying here to anyone.
Stayed 8 nights in Jul 2023

10/10 Excellent

Carly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for family close to airport
Stayed 1 night in Jul 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Residence is near airport but difficult to access downtown. All the staffs are great. Good breakfast.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10 best hotel/residence Inn
I might stay at this hotel was pretty amazing the breakfast was pretty good the hotel the shower bed and kitchen area was pretty clean no complaints had a great time stuff was pretty helpful kind and friendly and very understanding
Stayed 5 nights in Jul 2023

10/10 Excellent

Huntley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Gladys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with great front desk service
We arrived much earlier than the 4pm checkin time and Faris at the front desk was accommodating to our family to get us a room at no extra fee per his words. The housekeeping supervisor got our room ready right away and we didn’t have to wait long to get to our room and get settled. The room turns out was much nicer than what I thought I had booked and costed about $200 more total. We had a two bedroom two bathroom suite with a full kitchen and a dining area and living room. There were 3 TVs in the room and a fireplace. We loved our room. The booking had a inclusive daily breakfast included. The hotel had a gym and pool. I used the gym and it was small but had what I needed. The only things I wasn’t too impressed about during our stay was the overall temperature of my bedroom area-it was pretty warm during the day and early evening. I called and had hotel engineering up to look at the thermostat and was told it works but it really didn’t. Only one bedroom and the common room area were cool while my bedroom and bath were hot. The cleaning staff comes to the room every two days and they do not do a good job as they don’t vacuum the room or thoroughly dust mop. The housekeeper only made one bed and just bypassed the other. I also saw that the housekeeper did not separate the recycled bin items from the regular garbage just put them in one bag. So they don’t really recycle.
Stayed 6 nights in Jun 2023

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The one real complaint i have, and it wasnt something the hotel was even aware of, was that the description listed "soundproof rooms". I thought this would mean not hearing the constant landing & take off from the airport. So, when this didnt happen the first night, i politely asked the concierge. She explained that description was NOT the hotels but the listing and apologized. In addition she thanked me for bringing to her attention. Thankfully i packed earplugs and sound machine, just in case.
Stayed 6 nights in Jun 2023

8/10 Good

Evi

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel makes you feel home
The front desk was good and friendly. The housekeeping is not really good. The couch smell bad and I don’t think the housekeeper clean it. At least the housekeeper can spray the couch with febreeze. On the June 24th, the housekeeper came to take out the bathroom trash, and thank you. However, she forgot to add the coffee capsules in the coffee corner. Overall I would love to come again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Falguniben

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and decent. Check-in was quick. Will definately be back.
Stayed 1 night in Jun 2023

10/10 Excellent

Monika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Very clean and friendly staff. I would recommend this Hotel.
Stayed 5 nights in Jun 2023

8/10 Good

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jun 2023

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and comfortable
Stayed 4 nights in May 2023

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Brent

Stayed 7 nights in May 2023

8/10 Good

LAWRENCE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Con: Apparently there was a renovation going on during my stay. Noises of hammering and sawing were quite loud. Free wifi was unreliable. Zoom calls were dropped or lagged. Pro: very friendly staffs. They allowed my family to check-in very early in the morning. Thank you very much for that. The hot breakfast buffet was great. Room very clean and comfortable.
Stayed 5 nights in May 2023